The staff were very friendly and have a 'can do' attitude which shone through when we had one or two glitches on arrival. I'd say they go above and beyond to give their guests and positive experience.

I would have like to have been informed before our arrival that a wedding reception was taking place downstairs on the night of our visit. While the noise wasn't terrible, it WAS very audible (live music resonating through a building is inevitable unless it is build from the ground up to isolate the live area). Luckily I personally carry some industrial earplugs with me at all times and these were indispensable. Other more sensitive sleepers may have a different experience. Additionally, the bedside lighting was no dimmer than the main lighting in the room and I feel that some soft lighting would add to the comfort/experience ;-)

Staff were all very friendly and helpful. Hotel itself was lovely. The restaurant was really good. Room was as expected. The bed was very comfortable. Bathroom was nice and especially liked the toiletries. The complimentary crisps and water were a nice touch. We had no problem finding a parking onsite. The bus going into Belfast city centre is just a short walk away from the hotel.

Like in most hotels, you can hear noises from the passage. If you are a very light sleeper you may want to bring ear plugs. The decor in the room we stayed in did seem like it was a bit tired and maybe ready for a refresh.

We had a lovely overnight trip in August here. The room was comfortable, clean and ready on time. The staff were friendly and helpful. We ate in the bar that evening. The food was excellent and the service was prompt. We slept soundly. We didn't opt for breakfast the next morning but it was explained to us when and where it was and how much it cost. Hopefully we'll stay here again.

Nothing amiss at all, enjoyed our short stay thoroughly.

The staff were very friendly

The eggs benedicts I have ordered for breakfast tasted very much of vinegar

The staff were amazing, really friendly, really helpful and happy to go over and above to help out. The room was of the same standard as when I stayed there previously, a little basic but clean and comfortable. The food in the bar was superb, thoroughly enjoyed my food as per last visit.

Not much, which is exactly why I returned again, however probably my biggest (and only) gripe would be that to get to my room I had to walk past the smoking rooms, and whilst I was a 30yr smoker and by no means one of those 'ex-smoker' types. I have to say that at 6 in the morning, walking through the stale smell of ciggies, did turn my stomach somewhat.

Everything. The staff first and foremost. So friendly and nothing is too much. 2nd time staying here and it's the best UK hotel I've ever stayed in. The bar is brilliant on an evening, food very good aswell. Just a marvellous hotel

Couldn't get a guiness until 11.30am, maybe licensing laws couldn't quite establish why

Didn't have a breakfast but did have an evening meal excellent fish and chips and to finish off with the cheese board The complimentary drink was very welcome also good food ,great service and good value

The only thing I was disappointed with is there was no tea coffee or kettle I know I could have had a completely coffee or tea The water and snacks helped but I like to make a coffee when I want one

The room was lovely, very nice and comfortable. If you book direct you get a welcome drink upon arrival and free breakfast. Hotel is about 10 min drive into Belfast City centre was around £9 in a taxi to City Hall. Water and crisp in the room, Lovely touch

There was a slight drainage smell in the room (203) but was OK with the window open.

Very friendly staff, nice clean bedroom, good food and drink in the bar. Very busy atmosphere in the bar and efficient bar service with drinks brought to the table.

Not a hotel for people who like things quiet! There were two weddings and music every night during our five night stay and our room was directly above where the bands played. The bar was very busy every night and most of the tables were reserved so even as residents we found it difficult to find a table so we went elsewhere on a couple of nights.

The staff at this hotel are fabulous. Jackie on reception made us feel very welcome from the minute we arrived and went the extra mile to ensure we were happy with everything. The bar manager and restaurant staff are all exceptional, the food and service was second to none. The breakfast was excellent. The only down side was there are no tea/coffee making facilities in room, but staff are happy to provide you with complimentary tea and coffee. The room has very little storage space and did not have bedside lamps, the decor is very dated and could do with a revamp.The double bed was super comfy although there was only 1 pillow each, which was not enough. I would return to the hotel but would request a different room. Town centre is only bus ride away, overall it was a great stay.

No tea or coffee making facilities in room. No bedside lamps and lack of storage. There was no ironing facilities