Paid £50 deposit but they said there was nothing to pay back due to room service but my invoice for room service was £37 so I'm due £13

The staff were great, the welcome drinks is a fab idea. The room was absolutely fantastic, the night views were staggering.

The drop off is not exactly great and the car park is a little to far away.

It was clean, bed was very comfortable and facilities were good

Fridge was not working in my room when I checked in, so I called the front desk for assistance and they told me it’s not a fridge but a “chiller”. I would expect Radisson to have a fridge, the chiller was not cold enough. Slippers should be provided in each room as well as a dressing gown. I had to call for slippers. Breakfast was ok, but needs some minor improvements: more selection of fresh fruit and vegetables. There should be a short menu with the option to order: omlette, porridge etc. At other radissons they have an omlette station.

I like the room and the view there’s fridge as well comfortable bed the _problem was :( !!!! ‏The lady from reception knocked on the door !!!and i tell her I wanted to Extension of stay but she was keep the door open telling me to make reservations immediately she didn’t give me a time :( Especially since I Decided to extend late She is supposed to give me time an hour so I make new reservation :( :( :( ‏That’s not respecting for human to keep the door open and request to make reservations at the same time as she waiting in the door I objected about what she doing then after 5 mints another staff coming and they told me to I leave immediately I told them she’s mistake because she was keep the door open and don’t respect me a human and give me little time ‏First time in my all life I saw like this staff hotel they don’t give a time to human Especially since I decided to extend late ‏That’s she who kept the door open to tell me to book immbediately has no humanity :(

The view is amazing and the huge floor to ceiling windows really make it something special! The location is also fantastic being so close to the city centre - everywhere is walkable. The beds were comfy, sheets were fresh and rooms were clean, and the breakfast was nice and had a good range, with all the usual breakfast stuff! The staff made the trip for us though - they were so professional and friendly. My little girl chatted to them every time we passed them, excitedly telling them allabout our stay. Every single one we met, cleaners, waitresses, reception staff, were so kind and patient to her. They really went the extra mile!

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Arriving in the dark we got ourselves a little turned around so it took us longer to reach the hotel. We were greeted by a very friendly female member of staff, and made to feel very welcome. We were up on the 16th floor, loved that the lift only works for you once you scan you room card, great security! Our suite was as spacious as expected, the bed was so comfortable and warm I could have brought it home! Room was spotlessly clean, plenty of towels provided too. Also had slippers & bathrobes plus plenty of little touches like toiletries, a safe, trouser press, coffee machine, etc... Room service was great, food had chilled off somewhat but it was still delicious! I misunderstood the tip request at first but gave a tip on the paperwork once I realised. Road noise was noticeable even 16 floors up, but not enough to interrupt our sleep. Photos of our view attached. Breakfast was great! Food, though kept under heat lamps in covered pots soon chilled off but enjoyed it nonetheless. Good variety of continental, hot & cold plus drinks provided. Couldn't fault any of the staff, all lovely people!

The reception area was noisy due to people in the bar opposite. The heating didn't work in the bedroom, the sitting area was fine though. The phone didn't work to ring for room service so I went down to reception to order, the staff were very apologetic for the inconvenience. One or two areas could have done with some tlc loose toilet roll holder in the main bedroom ensuite toilet, a cracked mirror by the handle on the door to the drinks cupboard.

Great price, close to the station and the centre of Birmingham. I shared a twin room with a friend and it was very satisfactory - Comfortable bed, clean, spacious, simple decor and didn’t look too tired like some hotels. The staff were friendly and there was a decent breakfast included in our price. Overall a very good experience and I would recommend this hotel.

Our air conditioning didn’t work and the room was very warm. No windows to open so felt very stuffy. An engineer came and I got the impression this was already a known problem however he offered us a fan which sufficed as we were only there for 1 night. The extractor fan in the bathroom didn’t work which meant the bathroom was very steamed up and damp after showering. No drinking water or milk for the tea/coffee facilities in the room. Had to call and request it however this is a minor point and was delivered to us.

My room was spacious, comfortable with 2 chairs and was clean. My partners room was also spacious, comfortable and clean. The location was perfect having attended The Hippodrome to see a show. The lifts were plentiful and fast and we did not have to wait long for one to arrive. Staff were polite and helpful.

My partners room had only one chair even though there was plenty of space for a second chair. When I went to the room I had to sit on the bed. (Room 1404). I appreciate the hotel caters for a large number of people but when I had the cooked breakfast I found the sausage and bacon dry and overcooked and quite tough probably due to the length of time it had been under the cloche. 2 drinks consisting of double Malibu & coke and a double Vodka & coke came to £26.40. I expect to pay higher prices in a hotel in the centre of Birmingham but I thought this was on the high side.

Amazimg.check in staff. We got a complimentary upgrade as I said previously it was my daughter's 13th birthday and we had travelled down to attend her dream of going to the Horseof the Year show at the NEC. They had written a card for her and some little choccies, the view was brilliant, room spacious, quiet, super clean, and just the perfect base for our mini adventure. My daughter is afraid of elevators so she decided to be brave and she said they are so speedy and quiet...it put her mind at rest. The room was cleaned and set out for our return from our event. We had a little drink in the bar which was lovely. Will definitely be back next year Thankyou to

We had a city view in our room which was nice to look out at night, the room was comfortable and clean, spacious, quite. We were hot when we got there and no windows so staff brought us a a fan, the staff were lovely and couldn’t be more helpful. Breakfast choices were fabulous and food quality ingredients. The location was great for the bullring, China town and Alexandra theatre, each being only a few minutes walk. The only downside was we witnessed a street robbery about 10 mins walk away so I would recommend caution in the area and is in no way a reflection in the hotel. Would definitely recommend this hotel for a comfortable stay

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