Staff were very friendly and helpful on check-in and out. A large, comfortable room which was very clean and looked recently refurbished. Tea and coffee facilities, a safe, iron and refrigerator were all in the room. Lots of well-placed sockets and USB sockets for charging devices. Very important! A full-length mirror for getting ready, which was just about close enough to the socket for using the hairdryer - also very important - although there was also a second smaller mirror which was closer. I prefer not to have a drench shower as I don't like them when I'm not washing my hair, as they always seem to drip even if using the alternative shower head, so I was pleased there was not one in the bathroom. There were two shower heads - a high and low detachable one for rinsing the bath - as well as the bath taps. I was also delighted that the body wash, shampoo and conditioner were all separate - and not a 'one size fits all' product, and they were actually all different with lovely fragrances. Have focused a lot on the practicalities and layout of the room, but when using a hotel as a base to get ready for going out, it is important to me that a room provides the same ease of getting ready as in my own bedroom, and this one did.

The aircon in the room didn't work and so the first night the room got rather warm. The second night I discovered the windows weren't fixed panels, as I'd thought, so opened one and had to put up with the street noise but at least the temperature was more comfortable. I did report it to Reception after the first night and they said they'd send someone to look at it, but either they didn't or they couldn't fix it in time.

The room was clean and comfortable. I needed a quiet room as I am not a brilliant sleeper. It was quiet, but they kindly provided earplugs in case I needed them (thank you, most thoughtful)! I didn't book breakfast; I missed that bit in the booking process. Then, I decided that almost £16 pp for brekkie was a bit steep, so I had coffee and pastry elsewhere. The location is a 20-minute trundle with a suitcase in tow from the Coach Station, but it was no hardship. My favourite bit - the water pressure in the shower is glorious. I want that at home!!

Due to refurbishment, the central heating was replaced by a stand-alone oil heater. It was not ideal, but it was close to freezing outside, so I was grateful to have it. I was unaware of any refurbishment work happening whilst I was there, so it was not an inconvenience.

We were just in the city for a little over nighter for shopping the next day so we weren't looking for much. But the hotel exceeded all expectations. We thought it'd maybe be a little tired being so central but it was modern, clean.. a little fancy if I'm honest. The rooms were great again, clean, tidy and modern and had everything we needed. The location and parking was 10/10 and for this, if I was coming back to Birmingham, I'd stay here. Grand central station is literally outside (though you don't hear it) and the bullring is 5/10 min walk. Thanks for our stay!

Nothing really.

We have stayed at the hotel before as we love the location. The reception staff are always very helpful and check you in quickly. This time the weather was poor so we decided to dine in the hotel which we really enjoyed, Geoff was brilliant as we said we needed food asap due to needing to leave earlier to get to the show we booked and he went out of his way to get us our food and quick. After the show we then decided to drink in the hotel bar avoiding the bad weather and the bar staff were great. Room was clean and bed was comfortable! Would visit again :-)

Nothing - everything was great.

The reception area was stunning and was really clean. The staff as well in the morning were super lovely and friendly (can’t remember their names!) but really lovely! Room extras were lovely - shower was amazing and the bed was super comfy. Had a lovely view and felt very clean!

Just didn’t like coming home to find security guard making sure we had our names down. I understand this is for people not trying to get in hotel but be better if it was just key access than having to confirm who you are, name, who you’re with… Also the park at the rear of hotel is SO close and great BUT if you’re not a confident driver or big car I’d avoid the multi story. It’s VERY tight!!

I always have such a warm and welcoming experience when I stay here! From the moment I checked in and got help from Mo to when I checked out, the customer service was absolutely fantastic. Every staff member really goes above and beyond to make sure everything is perfect. A massive shout out to Shesh, Ashley, Patrycja, and Maddy from the Night 🌃 shift at the bar and restaurant—you all were amazing! The Chicken Schnitzel and Chicken Popcorn were so delicious; they improved my stay. I also love the handy USB connections at the switched socket outlets—super convenient! Sending warm wishes to all the excellent staff at Holiday Inn Birmingham for a joyful holiday season 🎉🥳, a fabulous Christmas 🎄⛄ 🎁, and I can’t wait to see you all again in the New Year 🎊⏳🍾🎇. Looking forward to my next visit!

I now have to wait until the New Year to come back.

I absolutely love the warm and welcoming vibe whenever I stay here! From the moment I check in until I check out, the customer service is top-notch. Every single staff member really goes the extra mile to make sure everything is perfect. A big shoutout to Geoff, Rob, Ashley, Patrycja, and Shesh from the bar and restaurant—they were amazing! We had a full hotel for a fantastic 50th Birthday celebration 🎉 and Two Elvis performances 🕺🪩! The Chicken Schnitzel and lollipops were simply delicious and added so much to the experience. Plus, I really appreciate the handy USB connections at the switched socket outlets. I can’t wait to come back!

I had to head home, but I'll be back by Friday! I'm looking forward to catching up then!

I truly appreciate the warm and welcoming atmosphere I experience every time I stay here. From the moment I check in until I check out, the outstanding customer service makes all the difference. It’s clear that every staff member genuinely cares and goes above and beyond to ensure everything is perfect. I want to give a special shoutout to Maddy and Ashley from the bar and restaurant—they were fantastic! The Chicken Schnitzel and lollipops were absolutely delightful and really enhanced my overall experience. I also found the USB connections at the switched socket outlets to be incredibly convenient. I’m already looking forward to my next visit!

Í only stayed one night 🌃

I absolutely adore the warm and inviting atmosphere every time I stay here! From the moment I check in and receive a friendly welcome from Mo to the moment I check out, the customer service is simply exceptional. Every staff member goes above and beyond to ensure everything is perfect. A huge shoutout to Shesh, Patrycja, and Maddy from the bar and restaurant—they were nothing short of amazing! The Chicken Schnitzel and chicken lollipops were out of this world, making the entire experience even more delightful. Plus, having USB connections at the switched socket outlets is such a handy feature! I’m already counting down the days until I can come back!

I had to go home and I only stayed one night.

Weve been to very expensive Birmingham hotels and honestly, we enjoyed this one more. We got married in Birmingham last year and splashed out then but for our anniversary this year we decided, why spend more for something when this hotel is equally good and with friendlier staff? We liked the comfy bed, the room layout, the cleanliness and the staff, also liked the proximity to all the fun things we'd plan to do like go to a concert at the O2 academy and wonder around the shops close by. As someone with very problematic hair, the shampoo and conditioner provided is actually very good. I always take my own incase it goes wrong but I like to try them and they've been my favourite so far so please don't change it holiday inn!

Couldn't fault it, can't think of anything not to like