We were kindly upgraded for free (we didn't ask to be - I assume there was a business reason our original room wasn't available). Easy to check in. Easy to find. Clear instructions. Perfect location for our trip. Place was clean and had all the basics you need for a stay including provisions for hot drinks, toiletries and towels and bedding.

The sound proofing between apartments is not good. Our neighbours came back around 1:30am and we could hear every conversation.Thankfully they quickly seemed to go off to bed, but had they been a group that wanted to carry on their night we would have been kept awake longer. Appreciate there may be little that can be done, but it did impact how comfortable we were. It was, however, our only frustration

Well equipped kitchen, lots of heating systems, nice view, quiet street

Hair dryer was missing, the doors inside the apartment are closing automatically: impossible to open room door and leave it open. Check in experience was not very smooth - we arrived pretty late (10:30pm), but had mentioned that in advance. On the arrival the building was closed, nobody on the reception, just dark inside. We had to call the emergency line, the girl was very nice and kind and told all the instructions. How to improve ? Just tell in advance that there will be nobody to meet the guests. At least being prepared to that would make an experience quite smoother.

Convenient location, close too train station & Utilita arena which is what we wanted. Great little apartment with everything you need, washing machine, dishwasher, fridge, ironing board, cooker etc etc!! Didn't get to see staff on check-in as it was late, but briefly asked how our stay was on leaving, & seemed very pleasant. Also prior to arriving, I received an email asking me if I would prefer 2 single beds rather than a double, as I had booked for myself & my 16 year old son, which I thought was very thoughtful of Thomas. Overall, Everything you need, better than a hotel, & cheaper! Will definitely use again in the future.

Nothing. A few minors flaws, like 1 of the bedroom curtains had hooks missing so didn't pull across easily, & a few wobbly floor tiles in bathroom, but really not a big issue for us at all as we were only there for 1 night.

Excellent value. Clean and good-sized accommodation with an easy system for arrival and check-out. The location is excellent, being close to nearby bars, restaurants, shops, parking and the O2 Academy which we visited for a gig. The staff member we met upon arrival was pleasant and helpful, providing good communication.

External fully glazed door at high-level (4th floor) won't close fully. There is a 1cm gap when closed. There is a guard rail in front of the glazed door to prevent a fall. Dinning chairs are very uncomfortable, the timber frame could be felt on all dinning chairs. The instructions for nearby discounted parking could be made more clear. I arrived and parked my car in the recommended discounted car park, but was not aware I needed to have downloaded and registered with the app first. Due to this, we were unable to access the discounted price. These are generally minor issues - we would happily stay again as the accommodation was of good quality overall and value for money.

I absolutely loved my stay there. I had such a relaxing bath. I spent over an hour in it. The water was so nice and hot! The apartment was clean and comfortable. I'm looking forward to staying there again!

It would have been nice to been greeted by a staff member. Although, I'm aware places like these there is usually door codes, and self-check in. Also, I was unable to empty the bin as I wouldn't have been able to get back into the main building. I would have locked myself out, as I wasn't given a fob for entry in and out of the court yard. So the cleaner bless her, took my rubbish from me, when I left.

The apartments are very easy to find and very well located in Birmingham, especially for going to the O2 Academy venue. The bed was very comfortable and a large sliding door/window meant getting good airflow was very easy. The road outside the apartments is not too busy so road noise was not too bothersome, but I imagine this may be worse in summer. Parking is extremely convenient - a secure underground carpark below the apartments. It is relatively tight however shouldn't be an issue except for the largest cars.

No issues!

Firstly I couldn't rate staff properly only due to not seeing anyone really, we turned up with self check in, but we briefly saw a lady who asked how is the room and she seemed friendly. The apartments were brilliant, clean, homely, spot on location would definitely stay again if we were ever passing Birmingham again.

Didn't get to meet reception staff/anyone in charge which was a shame, as would have been nice to feel comfortable knowing who to contact if we needed anything, as unsure on main reception opening times/who to contact out of hours, felt abit left to it, however I would imagine it's written somewhere in email/on building, we only stayed one night so thats prob us not looking properly.

Location excellent as not far from bullring shopping centre. The mailbox is dead opposite with lovely restaurants, Harvey nicks and malmasion spa which was well worth a visit

I asked for a standalone shower due to both my friend and I having mobility issues. It would have been helpful if someone had replied to advise u didn't have these. Instead we only found out once we got into the apartment. We also booked 2 double bedrooms and had 1 double room and 1 room with 2 single beds. They were comfy though

From checking in to checking out, everything was perfect. We arrived and was told that we'd been upgraded which was a bonus. The room was very clean. Very well set out, facilities were great, nice to have a kitchen and lounge as opposed to just one room if we'd booked a hotel. The bed was the most comfortable bed I've slept in for as long as I can remember. I didn't want to get up! To top it off, the price was great too. Glad I found this gem.

To be honest, everything was great. If I wanted to be really picky, I'd say I didn't like the smell of the hand wash but that's just personal preference.

Easy check In Apartment was well equipped Timothy was fantastic Quiet and very central

The brown coloured wall in bedroom (Not a bedroom look) The curtains don't match the decor Also the living room the curtains are very shabby bigger tv needed Also issues with shower couldnt get it to turn cold on dial it was absolutely boiling to nearly peeling flesh off...... Toilet seat isn't bigger enough for rim. The apartment need a fresh coat of paint and colour to be honest give it a new lease of life.