Location was perfect for a city break, 1 min walk to train station (across a road from 1 of the exits) & 5 min walk to Bullring. Hotel itself is beautiful and luxurious! Nothing was too much trouble for the staff. Our room was ready early and we were able to check in prior to the check in time without extra charge which was amazing.

You are not able to control the temperature on the air con unit of your room - even with the radiator off, the room was still too hot most of the time. Only 1 window was not bolted shut but that was in the bathroom.

The breakfast was exceptional. We stayed for two nights; we went to breakfast at 7.30am and then 8.30am on the different days. Always well stocked with a huge selection of fresh fruit, pastries, yoghurt and cereals. The cooked breakfast was fantastic, i had poached with full English. I travelled with my child who absolutely loved the breakfast. A gift and card were in the room on arrival for my childs birthday. The room was spotless and huge - the bed was dreamy! The staff are really fabulous- in particular Kim in the resturant and Sonia at breakfast. They are absolute assets to the hotel. My child even commented on how kind and friendly they were. The location is perfect to explore- opposite the main train station and walking distance to all local attractions. My child loved the grand feel of the hotel, it is a lovely place. We had a brilliant stay and we will definately stay again when visiting Birmingham.

In all honesty, I was apprehensive after I read some reviews. My child and I have stayed in many hotels, air bnbs etc. This hotel is one of the best we've stayed at. Obviously reviews are subjective and personal, but I cannot find fault with the hotel at all.

Our room was lovely and big. The beds were comfortable with great pillows. There were drink making facilities and a hairdryer in the room.. We also had two chairs to sit in, which is a rare treat! There was also a fridge! The staff were great! I use a CPAP and the staff were able to supple an extension lead as there was no plug by the bed head. The bar was reasonably priced and very comfortable. The breakfast room was roomy and well appointed. The breakfast itself was ok, if not warm enough. It would have been nice to be offered a coffee refill. The waitress dropped a piece of toast, which was not replaced. Lots of choice though and we enjoyed it. The Hotel itself was lovely and has original features. Lots of marble and the hall carpets looked good. The lift worked and the room over the arcade was nice and quiet. The other room facing the station was not! The radiators in the rooms were adjustable. All in all, us four sisters enjoyed our stay a lot. The location was spot-on for rail travel and the staff were a credit to the Hotel. We were surprised not to see a tip box and the receptionist said they did not have a hidden one we could donate to. We would return!

A grab rail to come out on the bath when using the shower would have been helpful. A plug socket by the hed board would have been useful, but an extension lead was supplied. Breakfast could have been warmer and extra coffee would have been nice.

The location was amazing - so close to the station and shops. Beds comfortable. Gracious hotel with history. Lovely architecture. Modernised to a good standard. Staff were lovely. Left bags for the day. Check out was 11am allowing a leisurely start.

I thought more of a nod to the hotels beauty. The foyer floors painted black but could have been restored with more sensitivity. Pictures of past famous visitors could have adorned walls. View from our room wasn’t good but I asked for a quiet room and it was very quiet. Good air conditioning. No mini fridge - UK hotels don’t seem to have them. Birmingham museum which is beautiful was closed and the canal cruise which is great filled up so the day I planned with my daughter fell through. This has nothing to do with the hotel but I wanted to let travellers know.

Great central location, historical building, which has sadly had some of the great charming features ripped out and replaced with mediocre replacements. Lobby is very underwhelming, but staff were friendly and very attentive!

Definitely lacks the pizazz that you would expect from a 4 star hotel. Light fixtures all need a really good clean there's only 1 lift to serve the building, which is small, cramped and usually on one of the upper floors. Lacks the attention to detail, like cleaning air vents, dusty chandeliers, and just a general tiredness to the overall appearance! Pillows were far too soft, there were no plug sockets by the bed, and you needed to literally get out of bed to change the channel on the TV, as it was so far away.

Location, food

Our suite was dusty on top of the skirting boards on left hand side of bed. The heating was turned off during the day which meant it was cold and uncomfortable. There were issues with the car parks. The Grand Central car park would not let us register as our vehicle had a foreign number plate, the other car park in B4 area was too far away from the hotel when we had heavy luggage to move through a busy city centre. We arrived at the hotel about 90 minutes before the check in time but were told the room wasn't ready...this wasn't a problem but we asked the receptionist to call us as soon as the room was ready but he never called us.

The location was perfect Beautiful decor Friendly staff very professional and informative Food was tasty and well presented Comfortable beds Rooms clean and stylish

Although we understood given the location and style of the Burlington was not going to budget prices somethings we thought was over priced the drinks being one of them The bar snacks being another We took up the offer of upgrading our room on arrival. Was slightly confused about how our original standard double was that much different from the upgraded room we received the size I believe was not much different The lack of storage was disappointing

The location is absolutely perfect across from New street and Grand Central and in the town centre. The hotel is very beautiful and the reception was very welcoming. The room was large and spacious with a nice seating area. The bed was large and comfortable. The bathroom was more compact but okay.

Sadly the location allows quite a bit of noise particularly on the side my room, 202, was on as it faces the railway station and the Tram stops. The noise continued until after midnight and commenced around 05:00. The room was extremely cold and I was unable to turn the temperature up.

The decor, cleanliness and location.

Couldn’t turn the thermostat below 24 degrees. I understand why this is done but would have been nicer to have a slightly cooler room at night.

Loved the location. So handy for the Christmas market and shopping. All the staff were amazing. We enjoyed drinks in the bar and they were delicious. Breakfast was so tasty too. We have already booked for next year despite our criticism.

We paid for an upgrade when we arrived. I kind of wish we had not bothered. The room was right next to a function room, and let me tell you, it was loud! I have no issue with functions and actually the loudness I could have coped with had we been prewarned (could have brought earplugs). It was the base that caused the whole room to vibrate, no exaggeration. We had an early start that morning and wanted an early night, which couldn't happen, unfortunately.