Beautiful hotel, in a lovely setting.

Paid over £300 for a one night stay. Thought we would treat ourselves. Specifically selected breakfast to be included so to be charged an additional £10 each (I appreciate in isolation not a massive amount) because we had a ‘hot breakfast’ was, in my opinion pretty hopeless, and really left a sour taste, and an impression of being ripped off. If breakfast is included, it should be included, especially when you’ve paid a premium price. Poor from the hotel in my opinion.

Loved the property and the bedroom was spacious and tidy.

I hated the Thai restaurant the meals we chose tasted the same very plain and boring lacking flavour. Over priced massively compared to many restaurants I’ve been to. Very disappointing especially as it was our anniversary weekend away that spoilt the time tbh as we always look forward to a nice meal and drinks.

great location for easy walks and stroking ponies and donkeys! the restaurants were high quality and the spa was great.

sadly a range of staff experiences from truly exceptional at the restaurants and reception. to a truly surly young bar man who had nothing good to say to anyone and tried to short measure 2 gin and tonics as the bottle ran out. I don’t know if you are short staffed but the lack of any follow up in the lounge once you’d ordered drinks at the bar was not good. we asked for a tray and cleared our own table on the end to then be stopped by one of the team. but there was no proactive service at all. anyway overall it was lovely. but for the price need to have some core focus on customer service.

Perfect location for exploring the New Forest. Comfortable room with good facilities and amenities. Staff really helpful and friendly. Excellent food choices and catered to gluten free dietary needs very well! (GF Scones with the cream tea was a real highlight) :)

We asked for a late checkout and although it could be accommodated, there was a charge applied, which was a bit disappointing considering the price of the rooms. We also used the spa facilities for a massage on one occasion, and felt the beds could have been a little more comfortable! Very minor points on what was otherwise a wonderful stay.

Lovely hotel, very well located, tastefully designed with excellent facilities. Particularly enjoyed the hydotherapy pool. The Zen restaurant was fantastic. We had the best Mussaman lamb shank ever!

Found it unacceptable to be paying £300+ a night and to be blatantly told by the chef that we couldn't have an omelette. We were quite shocked! We were told that the kitchen set-up made it take too long to prepare at busy periods despite the fact that we were the first in the breakfast room at the time. We travel extensively all over the world and this has never, ever happened. It was disgraceful! The hotel redeemed themselves by taking the breakfast cost off the final bill but it did put a minor downer on what was a lovely stay at the hotel.

The greeting and assistance at check in; the spa; the lounge ambience and decor; the ability to have something that wasn't specifically on the 'all day menu.

The balconies need to be cleaned and dusted in addition to the room for the next person staying. There's a lot of dust and cobweb build up on the table, chairs, safety barrier etc. It would be good to have somewhere to place items for recycling. Perhaps two bins under the luggage table?

Swimming lane x 6 enjoyed. Meals served very courteously - dinners as well as breakfast. Fortunate could sit out in garden too with weather. Bathroom shower a little outdated.

Need insulated coffee pots at breakfast! Food costs - some seemed high. Room shower a bit fiddly…

Fantastic staff, breakfast was great and so was all the food in general - really decent Thai restaurant.

The ‘Garden View Room’ wasn’t really anything worth paying extra for and the check in isn’t until 3pm. We requested it be ready from 11am, to which we were never told it wouldn’t be. Trying to fill 4 hours is quite a lot when you can’t use the facilities in that time as you have no where to change.

Lovely hotel in great location sat in really nice gardens .head receptionist very helpful. Relaxing Spa.great to see horses, donkeys etc roaming free round the village.

We had a room on the top floor and it was extremely hot at night.

Hotel Is very comfortable in the bath room the tub Is higher than normal from Floor not good for seniors breakfast is very good Restaurants are ok but we could not get booking in the French one sadly in spite trying to suggest hotel guests to have a preference

Property is ok nothing great