On our weekend stay , the staff were very kind and friendly , room was nice and tidy , but there was quite a bit of dust on the back and arms of the sofa bed that was in our room , we did not need as we used the bed . and im not one to complain about things that do not affect my stay . thet only thing i would say is , the road was a bit noisy in the morning so if you are a lite sleeper this will bother you . and the coffee at breakfast was liked warm water , i no places cut back on things like this but i love my coffee , this was not what i would call coffee , more warm brown water .

Easy 4/5 mins walk into Chester plus plentiful easy parking £10 per night. We arrived very early to make the best of our stay and could park up and leave as and when we wanted and just pay for the nights we were stopping, not by the hour during the day/night (just mention to them prior to visit and they will expect you and a warden will book you in). Full range hot and cold breakfast choices. Also, throughout stay (even before book in times) complimentary tea/coffee/hot choc downstairs. Standard room perfect for our needs with all expected basic facilities. Bathroom with plentiful Dove complimentary body wash/shampoo/ liquid hand-soap / towels / hair dryer tea/coffee kettle etc. Staff lovely and accommodating at all times.

Excellent location. The room was warm and generally well-appointed. The breakfast was plentiful, hot and tasty with good choices. Kelly is a gem and recommended that we visit the zoo. The hotel offered discounted tickets and we had a fabulous time. The staff in general are so friendly and knowledgeable about the area.

We prefer a twin room that does not have connecting doors into next room as we could hear our 'neighbours' at 5.30 am. Two small comfortable chairs would have been preferable to an office chair, but we understand there are business folk who use the hotel.

Very friendly staff and the location just few minutes of walking from the old town. Being next to the race course means that there is space to breathe when walking around the hotel alongside the city wall. Very fast free wifi really helped with catching up with my work.

I happened to get a room with facilities for the disabled, but some of the handrails had stains and signs of wear and tear on them. Secondly, it was a connected room with a locked door and I could hear people talk in the other room. When you get the room facing the street, there will be traffic noise when you like keeping the window open.

Nice hotel, clean comfy bed and room, great location and a good breakfast. Celebrating my wife’s birthday.

£10 parking fee per night should be included in the room price as it is not cheap. A couple of the staff were really nice and friendly and the cleaning staff noticed you were there and very polite. The rest wouldn’t even make eye contact to acknowledge you. The new policy you can’t check in to your room as it is not ready to get your key card and come back after 3pm when the room is ready is pathetic . We had to go out and stay local and then had to come back to check in. Never known this before as we stayed in many hotels and at the Holiday Inn in December. Every other hotel lets you do this. We are no spring chickens and spoilt our afternoon having to come back. The rest of the stay was good.

Breakfast hot and promptly restocked as needed. Perfect location for exploring the City and its Christmas Market and shops. The room size was adequate, clean, warm and lovely bathroom with Dove cleansing products. Very helpful and pleasant Reception Staff.

Outside road noise which could be minimised by windows being replaced and upgraded to better standard. Breakfast acceptable but a couple of additions to the hot breakfast would be good e.g. mushrooms/tomatoes/fried eggs, especially if staying for more nights.

The location is great for getting into Chester right next to the race track. Fab view from our room. Having a carpark is so much better than having to trek through town with a bag. The staff were very friendly and helpful. When. We needed a gluten free option for breakfast it was no problem. Hot drinks available to help yourself any time too. Would definitely recommend.

The only slight hitch was the kettle and hairdryer were wired into the wall and the fuse went twice. Just meant we had to go down to the reception area late on. But would still go again.

Staff so friendly and helpful. The breakfast bar has a decent variety of goods to choose from that should meet most people’s needs. Our room was spacious enough, bed and pillows comfortable with a good size bathroom and shower cubicle. Good amount of plug sockets for charging up one’s phones, iPads etc.

That there is now a £10 charge for parking per day. We have stayed at this hotel twice before and never had to pay (apparently it came in last August), however I was not aware of this when I booked the room last September.

Hi ,,, a very good location 10 minutes into city centre the room was very clean and comfortable,,,breakfast was very good as there were a really good selection of breakfast food

Now this is a serious complaint in my book,,, we were in room 229 close to the rear entrance of Hotel were the back door was and at 0700hrs your staff started to bring out the empty aluminium beer barrels and they wasn’t quite about doing it ,,, So yes we were woke up at 0700hrs by the excessive noise, could this not be a job done later in the morning. Thank you

Room was clean and comfortable but facing a busy road so traffic was sometimes audible. The staff were very pleasant and helpful. I liked the fact that there was free tea, coffee and hot chocolate available in the breakfast area … round the clock. The breakfast was self service with a good selection of choices for food and drinks. The location was very good and it was an easy walk into the city centre for Christmas markets, shops, bars and restaurants. The price of the stay was very competitive and included breakfast.

I personally prefer a room with a bath but the shower was good. The road at the front of the hotel was busy at times and traffic noise was audible … this died down after hours, though.