The entrance is discreet and deceiving then you walk into an unknowingly maze of rooms. The staff at reception was exceptional, we were met by a lovely young blonde woman, she was delightful. Room was exceptionally clean (was doubtful because pets are allowed) lovely cream carpets, quality very soft mattress. So cosy could have stayed there for a week. A gorgeous hide away! Lovely lighting! Good choice in mini bar, alcohol, drinks, milk and chocolate bars and the sweets on the table! Dog basket and bowl in the entrance cupboard! Gorgeously lit alley way to hotel!! Superb! X

Nothing!

First time visiting from Glasgow, thisplace is located on a wee side street near the shopping centre. Looks cosy and inviting. Easy check in process and the staff member was fantastic. Really regretting not staying another night as iv stayed at the Balmoral, Gleneagles, Cameron house. This is probably the cosiest room and wee hotel i have been to and the price is extremely reasonable, and if you cant manage that they offer Clearpay. Televisions are great, lets you stream all the apps you want. Big hotel chains still don’t do this and try charge you a fee or Don’t have the ability to do it. Everything is walkable, and you’re surrounded by stacks of fantastic small, medium and large restaurant chains. Plenty of options for alcoholic beverages and theres a nice wee cocktail bar called palm that offers 2 cocktails for £12 👏. Lastly if you have parking anxiety this hotel is located next to a multi-storey car park with hundreds of spaces. Summed up, cosy, warm, safe and a great hotel with excellent staff.

The staff were welcoming, jovial and polite. We were offered an amazing upgrade into an apartment called the Secret Garden. The apartment was beautifully appointed with excellent facilities. A huge, super comfortable bed, two televisions, a small well appointed lounge area with a kitchenette. Ample complimentary tea, coffee or hot chocolate and a well stocked mini bar. We took our dog with us on this visit and Jess was spoilt with a her own bed which she loved, there is even an area at the hotel designed specifically to look after her needs.

Chester is, (and has been for several years) been undergoing a restoration program around its city walls. The Chester Hotel sits on the edge of this city wall and has unfortunately suffered from a collapse which detracts from the views out of the window. A lot of effort has been put into trying to make the rear of the hotel look more aesthetically pleasing but it is obviously a bit of a challenge.

Everything. What's not to like. Staff were fab chatting away with our little boy especially Lauren. She was making it fun and magical for him. It was so spacious we could of slept anywhere or even sit for that matter. The bath was amazing our little boy loved it too. The facilities were fab! Had everything we needed and more if we needed it. We loved all the random quirks too.

Nothing at all. We will definitely be back. We have already been telling others about our stay they have seen pictures and want to come but getting a little discount to come back was a lovely extra.

Beautiful room - very modern, spotlessly clean and spacious. The facilities in the kitchen and bathroom were excellent. Really recommend the safari room for the tv in the bathroom and the jacuzzi bath. I need one! Staff were fab - had some issues with the tv in the main room but staff sorted it. Key drop off only on check out which was great but would have liked to have said thank you!

Only suggestion would be to have blinds on the windows so that you can have the curtains open without the staff in the shopping centre opposite being able to see right inside the room.

We were upgraded to a larger room which was fantastic and very much appreciated after travelling for several weeks. The room was well decorated. The hotel is close to the city centre and shopping centre. The bathroom is large and has a wonderful walk in shower.

The hotel was difficult to find on google. It is situated at the entrance to the Grosvenor shopping centre carpark.

The room was perfect and very well presented. We had everything we required for our stay. We stayed in the room called Zoo. The staff are so helpful. I think Lauren greeted us. She was like the Butler from the film Mr Deeds and seemed to appear from nowhere when we arrived. It was our wedding anniversary so she gave us a choice of rooms as a compliment which we appreciated. Our first time in Chester but not our last. This is the only hotel we will consider here in the future. Great location and close to some nice restaurants

Rooms were immaculately clean, the bed was extremely comfortable, and the staff were delightful. The hotel is well placed for access to the centre of Chester with numerous bars and restaurants in the immediate vicinity

Tiny bathroom. The outlook from both bedroom and living area was not only ugly ( which obviously cannot be helped!) but due to the close proximity to the public car park and shopping centre walkway we could not have the curtains open to let in any natural light as people could see directly into the rooms. The hotel accepts dogs: unfortunately the barking of dogs which had been left unattended in an adjoining room proved rather irritating.

I really can’t say enough how much I loved this property and how wonderful the staff were. We came for my partner’s birthday and they really went above and beyond, they were incredibly friendly and made this such a memorable event. I’m so extremely grateful. As soon as you walk in, it smells beautiful and it was lovely and warm even in the chill of January. The rooms are immaculately cleaned, the beds are incredibly comfortable and the level of thought and care put into the design of the room was impressive. The decor is tasteful, the tub is amazing and the minibar is very reasonably priced. The music as you come in is wonderful too. The location here is great as you’re right by a set of restaurants, so even late at night you’re near somewhere to drink and eat. Truly faultless and I can’t wait to come back in the future.

Nothing, it was wonderful.

Everything was great! Great location, great facilities and exceptional staff. Extremly clean apartment, very comfortable bed with good quality linen. Decorated and furnished to perfection Lots of tea/coffee supplies made available with fresh milk! with a big tub of sweets to munch on..... We were there for 2 nights and the parking was £20 which we thought was very good

Just a couple of niggles. Bathroom a bit small Fridge was full of items that you could buy from hotel with little room left to place your own items but when mentioned to staff on leaving it was said that they would have removed the items if they had known we needed more space but we did not know this at the time. The noise from early deliveries, but this is not the hotels fault