We stayed in a deluxe canal view room. The room was gorgeous and very spacious with a sofa and desk on one side, and huge bed to the other. We ate elsewhere, however had a few drinks in the bar before heading to our room for the night, great choice of drinks and good value, the bar had a lovely relaxed atmosphere. The restaurant for breakfast was lovely, food fresh and hot. The bed and shower were brilliant, and I have to say the curtains really worked, the room was blackout when closed. We had access to the swimming pool, however we didn’t know this until we came and checked in so weren’t able to use it as we had no costumes and none in local shops. Brilliant stay and have already said we would stay again.

We loved the location, within walking distance to the city centre. Staff were all so lovely, friendly and helpful. The bed was large and comfortable with nice pillows. We visited the spa for the pool, sauna and steam room which was a lovely experience.

The property is a little dated in some areas. Room layout wasn’t great as the only mirror in the bedroom was positioned on the wall in the corner of the room, making it extremely difficult to see to style hair and apply make-up. Breakfast was quite limited and was lacking in a choice of vegetarian options which was disappointing.

All staff in reception are helpful and sincere. One of them helped lock and retake luggage for quick a few times in store room but still kept smiling that showed very professional! Another staff even took the room key to me for early check-in while we were having lunch in restaurant. The indoor swimming pool is perfect to use with optimum temperature and with quite an acceptable length. Breakfast included which is good enough.

The man working for the swimming pool was very impolite that spoiled all the perceptions of the hotel. People around Chester are generally nice and cheerful to others. This guy didn't know how to speak to people with a good manner, not talking account that he is working in a hotel. Very unhappy feeling! 😞

It’s a very busy hotel, within easy walking distance of the centre’s main shopping areas. It has plenty of facilities and seems very popular. What makes this hotel stand out are its people. Very pleasant and welcoming, and genuine with it, not just the corporate gesture that they’ve been told to do you get in some chain hotels. A good example of this is at breakfast, you’re greeted on entry and taken to your table, and immediately you notice there’s at least half a dozen staff bringing you drinks, clearing away, and setting tables ready for the next guests, a well-oiled machine but still time for friendly banter and assistance. So many hotels now have dirty tables that haven’t been cleared or wiped, nobody around to ask for anything you need. The service here is professional yet relaxed guest interaction, and it’s what makes this hotel stand out from many other “margins above all else” hotels that claim but fail to deliver any reasonable level of hospitality. Recommended highly for having staff around when you’re likely to need them, for having staff with personalities, they’ve got this right, and everything else falls into place. Food and drink were good, room facilities were good, and hotel cleanliness was very good.

Clean bedrooms, lovely breakfast. Enjoyed the swimming pool .

We were in room 210. Whoever was in the room above us was playing loud music till after 2 in the morning, not very considerate. 😡😡

The staff were cheerful and very helpful. A great sized room. The location was excellent and very close to the city. The breakfast was good. Having access to the pool and sauna was an added bonus especially as the weather wasn’t brilliant and it was lovely to come back into the hotel and spend an hour or so in the pool. The beds were very comfortable… we slept extremely well.

Just little things …. the one bedside light wasn’t working and the other one was wonky. We advised reception and the broken one was fixed immediately which was good. The wash hand basin was very small and there wasn’t anywhere in the bathroom to hand the towels. The overall decor in the bathroom was tired … eg the pedal bin had rust on the top

Lovely big room ,nice and warm ,staff were lovely. The location is great close to all the shops. The snack menu in the bar was really good. The guy in the spa was so friendly and welcoming. The weather was so bad, snow hail rain, but we didn't mind staying in the hotel .the walk over the bridge was an experience. I enjoyed watching the ducks and Swan and all the narrow boats . The breakfast was what you would expect all English and cereals croissants and it was nice and warm. After fighting cancer for 15 months, this was the break I needed. we will definitely stay here again.

There wasn't really anything we didn't like, but you could do with a coat hook at the door . My husband didn't like the gravy on the steak in the restaurant it was to herby my hake was lovely.

The catering facilities were superb, breakfast particularly. There was no queuing even at very busy times, the buffet breakfast was replenished rapidly, the staff service being exemplary. The hotel atmosphere was extremely welcoming , the staff, who all appeared very happy in their jobs added to the relaxed feeling engendered by their customers. Thefact that there is a dedicated parking area for the hotel removed a lot of the worries associated with a central city hotel. The fact that it was a 5 min. walk to the city centre ws a great bonus.

brilliant stay as usual. friendly competent staff and a lovely atmosphere all around. staff go above and beyond with their customer service, all areas of the hotel are clean and tidy, and great breakfast service. proximity to Chester centre, public transport and the surrounding area is fantastic.

we dined in the restaurant for the first time one evening. not great food. not bad enough to complain, but really not good value for money. poorly cooked lukewarm veg, underdone potatoes and very small portion of barely warm hake. this won't put us off staying again. we always have such a lovely experience here, would just think twice about using the restaurant again for an evening sitting.

Hotel was nice and warm, spacious room with a good water pressure shower. Bar and restaurant to use and pool if you didn’t want to stay in your room.Jacuzzi was lovely after a day shopping. Very good breakfast included. Plenty of car park space .tv’s in the bar which were great to. Watch the sport, nice touch. Were efficient at reception.

Car park didn’t feel very safe, could be much improved . Pillows were a bit flat and only one supplied per person. Beds not the best but price was very good for family room. We ordered sweets from the restaurant ,weren’t the best so maybe should have skipped those. 10 min walk to town centre.on the whole would use this Hotel again, mainly for value for money and included breakfast and closeness to Chester town centre.