Location was great. Breakfast good selection. Staff exceptionally friendly and helpful. Large walk in shower was lovely. Room spacious and clean.

Bar service on one occasion was disappointing, the guy who took the order went off duty soon afterward and forgot our order….. after 15 mins we mentioned it to another waiter and another 15 minutes passed before a third waiter came to apologize and asked us what drinks we had ordered. This happened only on one occasion, and these things do happen but it really should not have taken three waiters and a 35 minute wait for two drinks. All other times the service was very good and waiters all friendly, so no real further issues.

Lovely breakfast, good range of hot and cold options, all delicious and very pleasant staff who made us feel welcome (the best scrambled eggs and eggs benedict we've ever had) and lovely cappuccino. Our accommodation was very spacious, spotlessly clean, excellent housekeeping service in our suite and the whole hotel (which smelled fragrant). Evening waiting and mixologist staff all customer focussed and friendly, fab cocktails (thank you Tommo and the other mixologist whose name unfortunately I don't know). The hotel is light and airy and I felt very comfortable and welcomed.

Nil

Room was very nice overlooking the river, Breakfast was excellent, lots of choice. Dinner was disappointing, I had belly pork, ok but not much of it , potatoes tasteless and dry, cabbage not cooked. Also not very hot

No bath mat in bath to stop slipping when showering, no instructions on how the air con worked, open windows had no affect when curtains pulled at night. Room had cobwebs around window, no big deal but makes one wonder what else might have been missed. Furniture a bit tired.

Fabulous stay, wonderfully comfortable bed and pillows, quiet room, super relaxing atmosphere, really friendly staff always making you feel welcome, great breakfast, amazing spa facilities - had one if the best massages!! Thank you for yet another fantastic stay - we really appreciate the friendliness of the staff, especially during the busy Christmas to New year time.

Dinner - not great. Not much plantbased options and the veg we ordered were overcooked, grey and tasteless. Very dissapointing when the rest of the hotel is so great.

We were upgraded as it was our honeymoon. We had to wait a little bit longer for check in even though we had requested an earlier check in but the upgraded room certainly made up for the delay. The staff were really attentive and we had a lovely time. Thank you for making our honeymoon very special. Breakfast was delicious. Unfortunately some of the choices on the menu the night before had run out but our food was very tasty. Overall an amazing stay and definitely a hotel that we would love to visit again.

Spacious room with really comfy bed and excellent view of the river. Lovely big bathroom with double shower. The breakfast was cooked fresh and there was plenty of choice of cooked and cold buffet options. We had a truly delicious dinner one evening. Each member of staff we encountered were very friendly, professional and really couldn’t do enough for us. A memorable stay on our special wedding anniversary

There was nothing to dislike!

The room was amazing and super comfortable. My partner and I had the best nights sleep. The level of comfort was outstanding. The Spa was very relaxing and tranquil, warm and private with a big floatation/jacuzzi pool and sauna. The bar staff were super lovely, especially the guy with the 'Bring Me The Horizon' Tattoo on his arm (we're fans) - he really looked after us. This was the relaxing stay that we needed and we were very impressed.

That we couldn't stay longer.

Loved the location, friendliness of staff, great bar over looking the river and the room was like an apartment which was better than expected

Waited over an hour for breakfast once seated. When the food arrived the sauce on the eggs had curdled. Bacon looked grey looking too / apart from breakfast we loved the hotel

The food was excellent and the staff could not have been more helpful. Service was as high as you will find in hotels these days. As members of the public can pay and display in the Hotel Car Park, there were times when it could get congested during the usual peak events each day. Upon returning to the Hotel there was an occasion when I got the last slot. A little disconcerting when you are returning after a day out.

Car Parking was my only concern. If I am to nit-pick, then the very large windows in my room were draughty although a strategically placed electric heater did prevent most of the draught from invading the main part of the room. This solution must be quite expensive.

Amazing views. Very comfy bed. The room was very spacious. All the staff were very smiley and friendly. Very clean and well maintained. The choice at breakfast was very good and very well cooked and presented. Lovely relaxed atmosphere. Have booked to return next May when we are coming down for a concert.

The only very slight niggle is that the bedside tables were very low down.