Tidy, clean, smart and all you needed. Staff were fantastic too and the shuttle bus to the airport saved money rather than taxi.

Nothing

I proposed to my girlfriend during our first vacation in Gatwick, and the experience at the Ibis Gatwick Airport was exceptional. The staff were incredibly helpful and friendly, and Maya especially went the extra mile to make the day unforgettable. She arranged for a makeup artist and coordinated with the team to set up our room beautifully while my partner and I were out for “breakfast” in London. My girlfriend absolutely loved it! The warm reception and effort from the entire team made our stay truly special. I will definitely return to the Ibis Gatwick Airport in the future.

I enjoyed staying at Ibis Styles it was clean and comfortable. It is in a good location, 20mins from the town centre. The style of the room is very modern. I would definately recomment Ibis. Uber eats deliver to the hotel, also they have late night pizza service at the hotel. The town centre has several supermarkets, primarks etc. Eventhough Hilton rooms are bigger, I prefer Ibis style of room. Also Ibis room has better lighting compare to Hilton Gatwick. I stayed a both

I didnt like the fact that the bar, eating area and the receptionist area was in the same area, they didnt have any room telephone.

Clean, Modern, Nice atmosphere, Friendly and helpful staff. Room was small but really nicely decorated and high end finishes, no wardrobe/storage but not an issue as we travelled light for an overnight stay and some clothes hangers available on a flat wall, very comfortable bed, a nice bathroom and shower, impeccable cleanliness, black out blind, big tv with large selection of stations. Tea/coffee facilities in room. 5 minute taxi to Gatwick Airport.

Right beside a busy dual carriageway passing traffic was quite audible in our room on the road facing side of the hotel.

Friendly staff. Attempt to help us use "automatic check in" was impressive but not completely succesful . I do appreciate the personal touch of front desk welcome, etc. Very cute design of "Wanderlust" etc. Loved the travel books on offer. The food was reasonably priced and dinner.

Could see the "glitches" of a new facility. (four months old) Weird thing with the toilets running non stop. Staff was very helpful but as an environmentalist, I was VERY concerned about the amount of water WASTED . Seemed to be an ongoing issue and not sure why this hasn't been addressed. Staff efficiently helped us access a room where there wasn't a problem. Also the showers need a protective slip surface. There wasn't anything and the shower stall was siippery and dangerous

The room was exceptionally clean and, despite my initial thoughts on seeing the bed, it was extremely comfortable. The shower was superb. The staff were all excellent. Very warm and welcoming, even under the pressure of being inundated with weary travellers due to air traffic disruption at nearby Gatwick airport. The breakfast offering was really good and very nicely presented.

As soon as we opened the bedroom door there was a strong smell of drains. We were very concerned that this would cause us to have a disrupted nights stay however, we went down stairs for food and when we retired for the night, the smell had totally disappeared. This could have been caused by localised drainage issues due to the extreme weather conditions over the previous 24 hour period and therefore have been beyond the control of the hotel.

We booked the Ibis Styles following a late at night flight cancellation. The check-in process was friendly and efficient, and we were quickly able to get settled into our room. All of the reception team that we spoke to during our stay were exceptionally helpful. The room was well equipped, very clean and comfortable. There was a good choice for breakfast, and the restaurant team seemed to have everything under control, despite the high volume of unexpected guests that had arrived as a result of multiple flight cancellations.

There was some occasional road noise during the night, but we still got a good night's sleep.

Friendly and helpful staff. Full breakfast is reasonable priced. Menu for dinner was variable and well presented. Easy access for shopping in Crawley town centre, English pubs via car or bus. Although this hotel is fairly new, the staff on reception was very well equipped to answer any questions raised. Convenient for Gatwick airport with local buses, pick up point for airport shuttle, and also taxi services.

This is not a criticism, but some anti-slip mat should be provided in the shower as a preventative measure for guests with any type of disabilities to avoid accidents.

Location worked well. There's a direct bus from both terminals that stops outside and frequent, opposite a huge Tescos. Hotel decor is a retro style, nice seating, and quirky pieces dotted about. Room was spacious, quiet, comfy and clean with the best aircon! The in-room T&C facilities were a welcome sight as was the Bar on the ground floor. I'll stay again.

No complaints. Only a personal preference is the shower water temperature I'd liked to be much, much hotter than it was. It did the job but know you can't please everyone in the hotel business.

The hotel had all necessities for getting a bit of sleep before an early flight. The staff at the desk were pleasant and polite. A huge bonus is that an airport shuttle bus (£5 for a ride in July 2024) regularly stops just outside of the hotel. The hotel, quite helpfully, has the schedule on display. I would stay at this hotel again before an inconvenient flight from Gatwick.

I dropped a cap from my water bottle and when crawling to retrieve it I found quite a lot of dust under the bed. It could do with some mopping between the guests.