Staff were incredibly accommodating and helpful. Including recognizing that our stay was going to be less than 24 hours in total, and so didn't charge us the full amount for parking; we also had some requests they were more than happy to oblige. Check-out was quick and easy. Location was great for the airport and for nipping into London for an afternoon. Stay was comfy enough.

Request for a double bed went unheeded and we ended up with two singles we needed to push together, but I get that this can sometimes be an availability issue. Stay was rather expensive for one night and for what was a fairly standard Holiday Inn experience - clearly paying for location.

I had requested an early check in and they were able to do that for me. I also requested a late check out which they were able to do for me, both at no extra charge, i really appreciated that. They have a shuttle that runs 24 hrs a day between Gatwick Airport and the Hotel and it goes every 20 minutes. I believe they are adding on extra buses now so it will run even more often during busier parts of the day...cost is good 4.50 BPS per person. versus the 40.00 cdn i paid for a taxi one way to get there in the first place this is fantastic. i definitely recommend this hotel.

i have no complaints at all.

The check-in and check-out are fast and easy, with pleasant staff helping you through the process. The rooms are really very decent for an airport hotel with plenty of space and comfort and every detail thought out (e.g. the shower controls are intuitively easy, something fairly rare in my experience; there is a small hand-rail next to the bath-tub to avoid slippages etc etc). I had been expecting something fairly functional and basic due to the nature of airport hotel chains, but was pleasantly surprised that the service went beyond this.

N/A

A very regular shuttle service at the times that flights are required. Surprisingly quiet although we arrived after 8:00 and left at 6:00 in the morning. In a way it's pretty standard and quite basic but it was comfy we slept well The tea and coffee facilities are much of a muchness and you never really expect much there. we didn't use the bar or the restaurant but people seem to be enjoying themselves so all in all for an airport hotel It wasn't too bad at all. It did what we needed

Signage around the airport and from the approach roads (we use the motorway) should be much better ...we only saw one sign and that was not well placed. Yes you can use apps and maps and Google but in the heat of the moment it will be nice to have good signage like many of the other hotels do

We stayed at this hotel after arriving at Gatwick and decided to do the same before flying out again. The hotel is in a great location especially for early morning departures or late evening arrivals. Our room during our second stay was larger and more comfortable for the 3 of us and luggage. The shuttle service to the airport is very convenient and departs regularly. We had a meal at the restaurant the evening before departure and the food was good and staff were friendly and attentive.

We didn’t have a fridge in our room or a hairdryer which was inconvenient but no other issues.

The gentlemen at the desk made checking in so easy even though it was 1.30 in the morning his smile was contagious and welcoming. He provided us with information needed and got us checked in quickly so we can get some rest after a very long journey but a short drive from the Gatwick long stay. The morning breakfast staff were polite and chefs made us well done eggs upon request even though its a buffet style brekky and checking our was quick and simple also.

Beds were abit small but fine just to put your head down for the night

The gentlemen at reception were fast, welcoming and helpful..

Not a criticism.of the hotel but a sign for the Hoppa Shuttle towards the exit at Gatwick would have been helpful. Getting to the Ground Level bus stops is not as obvious as it sounds on the Internet. Level 2 looks like ground level as you come out and Gatwick haven't labelled it well. We had to ask s bus driver to realise we needed to take the lift down two levels. The Hoppa Shuttle is good though and this makes getting to the hotel quick and easy overall.

We had a late flight and were given an extension. That really made our stay. The room itself was typical Holiday Inn - so no complaints at all about furnishings, size etc

I could not find the Hoppa stop at the terminal and so walked the 40 minutes to the hotel. I would not recommend this as the walk was through small pathways. On return to the airport wwe used the Hoppa no trouble at all and, of course, I saw where we were dropped. It is basically the pick up point for hotel buses. However, although other hotels wee mentioned - I guess those hotels have there own transfer buses - there was no "Hoppa" sign. A little frustrating as it would have been easy and convenient to use.

Breakfast was not taken at this hotel because of our early check-out for our flight to Chania, Greece. We mostly enjoyed our one night stay but it was marred by a staff member on our departure who was extremely grumpy & gruff. He mixed up the door cards which was his mistake, NOT MINE, and then asked in a gruff voice “what was your room number” to which I replied “203.” However unlike the staff member who had a beard I was not gruff or rude. The staff member obviously needs supplementary training on how to converse with his guests in a proper and pleasant manner.

As above.

Outstanding customer service Lovely gesture of free parking & minibar for birthday. Nice smelling free Toiletries to use Free kids meals which they say sausages were amazing! Uncomfortable sofa bed More pillows Kids priced mocktails and more than 1 option would be great, however the one you did have was lovely.

Both lamps next to double bed did not work, big lamp in coroner also did not work. Sheet had lipstick on Bathroom was dated Aircon needs improving Kids would have like hot chocolate sachets