This was a one night stay and was very good value for the money. Staff were very good and I couldn't fault the amenities. The bedroom and bathroom were pleasantly decorated - I stayed at the Queen's Hotel some 10-15 years ago and could see the change (improvement). On this stay.

THE ONLY DOWNSIDE to this stay was that Booking.com erroneously charged me double for this trip. Some 7 days after my booking and paying for a non-refundable/non changeable stay booking.com sent me a 'card invalid' message - please pay within 24 hours or loose booking. After checking that the booking no. and confidential pin were correct I paid using another CC. Since both payments went through on my credit cards almost one month after the 2nd payment I am still trying to get a refund of that payment. BEWARE - WAS THIS CAUSED BY A ROGUE BOOKING.COM OPERATOR OR A FAULTY IT SYSTEM????

Location is right on the sea front and you can walk for miles in either direction. The pier is directly opposite the hotel. Breakfast was nice, the room was clean and spacious and overlooked the sea front.

One of the male reception staff (who represent the initial contact with the guests, and who is the face of the hotel), needs to take a refresher course in customer liason and interaction with people, as incorrectly arguing with a guest as to where the wifi password 'is', but 'isn't', and then not admitting he was wrong and saying 'sorry', lets the hotel down. Other than that, all was very enjoyable for our 2 day stay.

The room and bathroom were both spacious. The location just opposite the pier on the seafront was excellent and the shopping centre was about 10 minutes' walk away. We enjoyed strolling along the pier and looking in the little shops there. Breakfast was adequate with a selection of cereals, yogurt and tinned fruit (prunes and grapefruit). There was a good choice of cooked food, too.

The decor is old-fashioned and could do with up-dating, though the carpet was new. The washbasin had a crack in it and the shower screen wouldn't stay in place on our last morning, hence a pool of water on the floor! The taps and bath handles were rather corroded (not rusty). As with a lot of older hotels, the floor was extremely creaky!

Loved the hotel! Room was a bit dated but clean and comfortable bed, had a bath that was good! Would have like a later breakfast Time only had one hour slot ,and was really busy but was served quickly and staff pleasant. The entertainment at night was for the older guests we are in our 50s but youngest there but to us it didn’t matter we also enjoyed the exercise going up and down the stairs to the 5th floor which we was on … all in all we enjoyed our stay in the queens hotel and would stay there again .

Just how busy breakfast was we didn’t have an evening meal so can’t comment on that, and the room was a bit dated with the decoration and the bathroom could do with updating ! And I would have liked a sea view

Staff were friendly/helpful. Wonderful view.comfortable rooms.nice to have bingo/entertainment in house if you didn’t want to go out.

We very much enjoyed our stay so don’t like to criticise but as you’re asking and hoping it could help for the future, 2 things, as I don’t eat hot breakfast it would have been nice to see a bit more choice with cereals yogurts etc. the car park I understand is on a first come first served basis but it is very annoying when you turn up from going out to find 2 cars parked over 3 bays! I spoke to reception and she couldn’t ask them to move as they were paying Parker’s from outside the hotel. Surely when the spaces are already limited they should be for theQueens hotel holidayers, this was definitely a downside for us as we then had to waste our holiday looking for parking 😡!

Staff altogether wonderful, eg. Valeria waitress, Katie (?) on reception. I slept better than at home. I see this as a grand old hotel which has seen better days, but I see you are making real effort to refurbish building, with good number of painters, decoraters and the like around. Very good value for four nights (single) with breakfast and, three evening meals; pleasant sun lounge overlooking promenade; location on Marine Drive perfect. I like patronising employee-owned business, and if ever visiting places where this group has an hotel, I'll probably stay there. Good to see memoribilia of hotel displayed, eg. old bills, photos of 1938 local hoteliers' dinner/dance, etc. Over years I've paid more for less value.

Sorry that snooker room not available. Type of singing and bingo, etc. not my type of entertainment - no problem I could "make my excuses and leave". I couldn't get TV to work in Room 520, probably my own fault. I forgot to inform reception, just listened to radio on own mobile.

The room was large, light and airy. The hotel is in an excellent location with plenty of parking and it’s cheap to check in up to 3 hours early. Great to have a fan in the room and choice of bath or shower.

No toiletries bar a tiny bar of soap. Breakfast-food and service was not good. Weird set up-get fruit and cereal and then be seated? This caused unnecessary queues at the door. The food was poor-tiny lukewarm portions which had obviously been left out a long time before serving. If I stayed again, I would go out for breakfast. The entertainment was also pretty terrible.

Location entertainment facilities in the room and view from the room were brilliant

The breakfast requires improvement. Either lower the price or improve the quality. As we skipped our paid for breakfast the second day due to the food being served on hot hot plates yet cold and toast also being cold. Additionally slim continental options available. The ketchup was watered down and the apple juice far too sweet. For £1 extra we sourced great value breakfast buffet food elsewhere

We stayed here at short notice due to another location cancelling our reservation at the last minute (Boutique Nights - don't book it). As a result this was not our preferred location or hotel type. That said, the hotel is right on the sea front by the pier, the room was clean, the staff were friendly and very helpful. We booked a small double room as we only needed somewhere to sleep. The room was made up for one person but we were two, so we had to ask for extra towels, mugs etc, which were provided immediately upon request. We had room only so cannot comment on the breakfast or meals in general. It is a big old fashioned hotel which from our one night there caters mainly for pensioners on holiday. It offers evening entertainment and bingo.

The hotel is not our style and not somewhere we would normally chose to stay. If we had to find something to criticise it was that the room was made up for one person and we had booked for two but as mentioned above, when we asked for extra towels and mug they were provided straight away.

I would like to leave my review about my stay at the Queens Hotel in Eastbourne. The hotel is in a convenient location, close to the embankment and the Pier. And very close to the center. The hotel staff is very nice and helpful! The hotel is gorgeous! High ceilings, there is a concert hall and also a large hall where you can have a delicious breakfast and also enjoy a wonderful dinner! The hotel rooms are very clean and comfortable, warm and cozy! The bathrooms are large in a modern style, always fresh towels. I'm very glad I stayed at this hotel, it's definitely one of the best hotels in Eastbourne. I can recommend it to anyone staying in Eastbourne! Many thanks to the hotel staff for their service and care for their guests!