The hotel was lovely and the staff really nice. We had requested a room with a bath and had received confirmation that this had been reserved. I was disappointed when we got to our room to find we didn't have a bath and the shower was tiny. We had a view of a fire escape and a veranda, which I can only assume was where the staff lived, at 11pm for about an hour and half felt like it was party time, right in our room. It finally went quiet around half past midnight. Also, be aware that the bells at Malvern Abbey chime on the hour all through the night. We had a fabulous breakfast, and the staff were very attentive, I saw eggs on the buffet being changed out if they had been there too long. Tables were thoroughly cleaned between guests.

Breakfast was hot and plenty of choice but I would have loved some porridge, personal preference. The room was cosy and warm and comfortable. We love the location as so easy to walk into town and nearby restaurants and cafes. The staff were very friendly and so helpful. We really like this hotel and would recommend.

Water bottle top left on carpet near bathroom, difficult to see but could be painful to step on. Hot tap very stiff and difficult to turn off so kept dripping at times. Pillows were too hard for us but that’s minor detail. Room door didn’t lock easily on closing and you had to check and slam for it to lock. Could be problem if someone didn’t check. All little details which can get missed if not mentioned and wouldn’t stop us visiting again.

Beautiful grand old building but with modern rooms, well heated and well lit. The room was fairly small but perfectly adequate with all basics needed. Very quiet and restful night. Nice choice of hot drinks in the room and complimentary bottle of water. Beautiful surroundings, next to the abbey. Very handy for Malvern Theatres. Lovely comfortable bed. Very friendly, helpful staff. Good selection on offer for breakfast - cooked, pastries, yoghurt, fruit, cereals. Not cheap but loved it there!

No veggie bacon or sausages on the hot deck though I learned later that veg sausages could have been requested and provided on the day. I personally prefer to have a hot breakfast cooked to order and to be served at the table, however, the buffet-style breakfast was no big issue. Twice my key card wouldn't let me into my room but reception (24hr) rectified this immediately.

Very warm welcome from the reception staff as I arrived, room was easily accessible for me (I use a crutch most of the time to get around) only two little steps to walk up. The room was spacious and the bed was nice and comfortable. I did have a slight mishap with pressing the wrong button on the tv remote causing it to go to a blue screen but one of the staff was more than happy to come and show me how to fix it (I had accidentally changed the source -oops!). The breakfast had a good selection , the cooked options were excellent and the staff were friendly. I did sit for a little bit on my second evening in the Priory Bar, the staff were again very friendly and I must say you do a very nice hot chocolate. Check out was nice and easy.

The only downside is that there is no EV charging on site, the nearest chargers are situated on Victoria Road Car Park (Opposite The Splash Leisure Centre) which are about an 8 minute walk away and they aren’t fast chargers.

Our room was large with 2 chairs and a table. It was clean. The bathroom was also large and had a bath with a shower over it. The view from our window was over the hills and directly to the left The Priory. The hotel's position is perfect with a short walk to the centre of town and the other way to the theatre. The car park is large and had plenty of space. Breakfast was hot with plenty of choice. Eggs can be ordered. It's a nice extra to have an electric fan provided which provides additional air movement. The windows open but do have bits to stop them from opening too wide.

It would be nice to have a soft and medium pillow.

Great location and an easy walk to the theatre and central to cafes and restaurants.

Hotel had a relaxing atmosphere and the staff was friendly. We had a lovely view overlooking the Abbey our room was with in keeping with the hotel and its age so if your looking for modern and a clinical look it doesn't fit the criteria. I love character hotels it was spotlessly clean, a comfortable bed and beautiful white sheets and fluffy towels.The breakfast was excellent plenty of choice and was top quality. We would definitely go back next year.

The view from my room was unbelievable. So lovely to wake up to and do my make up infront of! The breakfast was lovely, good selection of pastries and everything. Location was excellent, and plenty of parking. The bits in the room were great and all the soap smelt lovely.

Whilst there was plenty of parking, it's round the back, and no entry to the hotel from anywhere but reception which was a bit annoying. Plus also, no exit to the street. The shower wasn't very powerful - I would've struggled to wash my (very long, thick) hair.. would've taken ages but luckily I didn't have to.

Our room was a very good size. The bed was huge, a super king rather than the king size I expected. The bed wasn’t so comfortable. However, we got used to it after the first night. Shower was good and decor pretty good. Location 10/10, everything within walking distance and right next to the Priory. Very pretty setting. Staff lovely. Could not be more helpful. We had dinner in the restaurant on the first night and it was very good. The dessert was huge! Breakfast was very good with plenty of choices. The buffet hot breakfast was replenished regularly so no problems with items running low. The hotel was quiet and the demographic seemed to cater more for middle aged to older people when we visited and this was school holiday time. It felt quite tranquil so very relaxing. The bar area had plenty of places to sit and enjoy a drink and read or chat.

The bed wasn’t so comfortable for us , think the mattress type maybe? The toaster at breakfast takes a little getting used to and seems rather tricky to use and toast not getting stuck. Everything else was super.

The location was ideal. My room was comfortable. The lounge had plenty of squishy chairs .. beautiful views. The staff were all very friendly and helpful. The atmosphere. Christmas decor 😉 .. the food .. excellent breakfast selection. My friends and I made an excellent choice for our Crafting break .. we spent most of one full day and evening crafting in the cosy lounge .. with lots of staff and other guests expressing interest which was really lovely. Thank you. We are already planning our next visit to you.

The duvet in my room was too warm 🤭

The staff were excellent. The lady at reception when I booked in was extremely helpful and put me at my ease answering all my questions clearly and very courteously. A really good welcome after a long journey and at the end of a tiring day. I would also like to mention the barman, who again put me at my ease when ordering some food at the very end of the kitchen's serving time, also being able to be friendly whilst being the perfect professional. I was very impressed by that. The staff managing the breakfast were also completely on the ball, not missing the details, quietly getting on with what they had to do and yet being approachable and friendly when they were asked for help. In fact all the staff, whether they were maintenance staff whom I happened to meet, front of house receptionists or waiting staff were all exemplary in their manner, which gave an excellent overall impression. My light evening meal was excellent, and the breakfast is legendary in its comprehesiveness! I have stayed at the Abbey a number of times over many years, but this was one of my best visits.