The staff was excellent, the breakfast was lovely and we had an evening meal on one night which was great. We had a drink in the bar when we got back a few times before bed. It is in a brilliant position easy to find from the motorway. It is down the road from, Haydock races. Within easy reach of Liverpool, Manchester, Salford, Pennington Flash, Newton-le-Willows.

We were out the back where we could hear people coming in and messing with bins quite early. It did not smell or anything, plus I am quite a light sleeper. On the third day, there was no plastic bags in the bins, my shower cap was thrown and we were not given any toilet roll, though I mention this, the staff got me a toilet roll when I asked. Even though all of these seem picky, it would not put me off staying again as the staff are always nice. The Bay Horse is a lovely place.

A nice hotel. Room a good size, comfortable and nicely decorated. Good breakfast with both continental and cooked options. Located close to bus stop, which was handy for getting into town. Also felt very safe and secure with keycard access for multiple doors plus a latch and a peep hole cover. Staff very friendly and made sure I knew I could always reach someone if any issues.

Was running low on hand soap. Was able to make it last (just about), but would've been good to have had this topped up beforehand. Also, perhaps putting timings of meals etc. in the room - I could not find these, so went online for a reminder.

Excellent friendly very helpful staff always happy to be of assistance. Lovely pub with plenty of spaces to sit and eat and drink. Large selection of food and drink available. Room was neat clean and tidy and ideal for 3 adults for one nite . Lovely hot shower in the morning. A selection of hot and cold options available for breakfast. Would definitely stay again. They were even nice enough to put the premier league game on one of the TV's for me very much appreciated. Would definitely stay again. Would make an ideal location for attending Haydock races just 5 mins walk away.

All good no complaints suited our requirements perfectly.

It's a nicely located hotel with all the facilities you would expect from a hotel of this price. The room I got was very spacious. Everything was clean enough, with the exception of the cups that were with the tea/coffee set. Water pressure and temperature were good, drawing a bath was very fast. Parking is good as well, the trees forming a nice cover to stop your windscreen from freezing over. The Pub/Restaurant is quite good as well, offering a nice assortment of food and drink. Breakfast was also served in the pub, and had a good selection (just ask if something is missing).

The room was very cold as it was freezing outside. There is a undersized radiator in the room that you can set yourself, but it was not really enough. This will only be an issue in the winter. Maybe I did something wrong, but after day one the beds were no longer made. I hated the pillows. They are too thick and hard. Made me very uncomfortable when sleeping.

Excellent value for money, clean spacious rooms, great choice of breakfast, friendly welcoming staff

The boiler was broke so unable to get a shower before going to a party which wasn’t ideal. However the staff were very apologetic and it was fixed the next morning. Also the car park could have had some salt put down so it wasn’t so dangerous to walk on. I understand these two issues are out of the control of the accommodation, and they did there best

Comfortable bed and excellent breakfast. Staff were friendly and helpful. It was quiet in my room and I had a parking spot just outside the window, which gave me peace of mind about the car too.

Had an accessible room, which was ok. However. I think that the hotel would do well to have a couple of rooms that had wet rooms rather than a low bath with grab rails. The issue with the bath is that where you need to get into the bath or exit it, the bottom of the bath is slippy and the rails are not situated in a way to make it easy for a person with mobility issues.... I almost slipped and I much prefer a walk in shower, as I had requested.

The room was bigger than expected. The bed was comfy and the room was clean and comfortable. Good Facilities and wifi connection. I was visiting as I was working at Haydock Park for the weekend, the hotel is ideally located and was within walking distance.

The only downside was that the fire alarm went off a 2am on the 2nd night. About 6 people headed to the reception where 2 members of staff faffed with the alarm for about 30 minutes whilst muttering someone must have been smoking in a room. No explanation to us what was going on at any time, and as rooms hadn't been formally evacuated we all assumed it wasn't a real fire.

Lots of free parking EV charging stations Nice big room Bath Powerful shower Lots of piping hot water Coffee and tea making facilities Large desk fan Lovely comfy beds Decent breakfast We stayed here as we were going to a festival close by, and considering the prices of other hotels near the venue, this was very reasonable. Although the foyer was pretty dirty and badly needed a vacuum (could've just been down to people coming in and out, as was fully booked), but the room was very clean. Check in was painless, even if we did have to wait a few mins for someone to let us in at 4pm! Room was big and clean, coffee and tea facilities, a bath-always a bonus!! Would defo recommend 👍

This would've got 10 / 10 if it had a fridge in the room. It was VERY hot, and a little fridge would've been a great addition. Only a USB A, not a 3 pin main socket, near the bed.

The room was clean and the bed comfortable to sleep in. Used the desk for working on my laptop and it was comfortable and lighting was good. The Full English breakfast was really tasty and good value for money!

Couldn't find the WiFi details. Connected to the free guest WiFi of the restaurant. The instr5uctions in the room mentioned something about just connect to "The Cloud". Which wasn't very helpful.

Ample parking close to town and the racecourse. Easy check in process. Room was decent size with a huge comfortable bed. Just about enough storage for clothes etc, might benefit from a set of drawers. Decent bathroom and shower. Breakfast was good quality and plentiful. Our second time here and it’ll not be our last given the proximity to the races.

Nothing to whinge about.