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+1-833-728-20411,976 reviews
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$116Market Place, Helmsley, YO62 5BJ, United Kingdom
Reservations:
+1-833-728-20411,976 reviews
1/67
Free parking
Restaurant
Free wifi
Bar
Parking On Site
Non-smoking rooms
Garden
Free toiletries
Welcome to The Black Swan - The Inn Collection Group, a charming and cozy 4-star Inn located in the heart of Helmsley, United Kingdom. Situated just a short 0.2mi stroll away from the city center, this inn offers convenience without compromising on comfort.
With 1976 reviews, The Black Swan has been a favorite among travelers looking for a memorable stay. Start your day off right with a delicious breakfast to fuel your adventures. The inn also offers free Wi-Fi, ensuring you stay connected throughout your stay.
The inn features a range of amenities including a bar and restaurant, perfect for enjoying a refreshing drink or delicious meal. Unwind in the peaceful garden or explore the local area and enjoy the free toiletries provided in your private bathroom. Prices start from just $116, making The Black Swan a great choice for budget-conscious travelers.
The Black Swan - The Inn Collection Group not only welcomes humans, but furry friends as well! Yes, you read that right - pets are allowed on request at this delightful inn. So, if you can't bear the thought of leaving your beloved four-legged companion behind, bring them along for an unforgettable stay. Just keep in mind that charges may apply for bringing your furry friend along.
When it comes to dining options, The Black Swan has you covered with its on-site restaurant. Whether you're looking for a family-friendly atmosphere, a traditional setting, or a romantic ambiance, this restaurant caters to all. Indulge in delectable European cuisine, prepared by talented chefs who take pride in serving quality dishes. From delicious breakfast to mouthwatering dinners, you'll find your taste buds satisfied at this cozy inn.
For your convenience, The Black Swan accepts Visa, American Express, Mastercard, and Maestro as payment methods. So, no need to worry about carrying cash or limited payment options. Simply choose the method that suits you best and enjoy a seamless and hassle-free experience during your stay.
With a variety of room types available, The Black Swan aims to cater to the diverse needs of its guests. From cozy double rooms to spacious suites with stunning views, there's a perfect accommodation for everyone. Whether you're traveling solo, as a couple, or with your family, rest assured that you'll find a comfortable haven to retreat to after a long day of exploring. So, go ahead and choose the room that suits your preferences and make your stay at The Black Swan - The Inn Collection Group an unforgettable experience.
Closest airports
Durham Tees Valley Airport
23.4miLeeds Bradford International Airport
35.8miRobin Hood Airport Doncaster Sheffield
52.9miHumberside Airport
54.8miNewcastle International Airport
60.2miFree parking
Restaurant
Free wifi
Bar
Parking On Site
Non-smoking rooms
Garden
Free toiletries
Show 5 photos
Feature Double or Twin Room
1 Queen Size Bed
2 Twin Beds
270 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Experience the best of both worlds with our Feature Double or Twin Room, offering the perfect blend of comfort and convenience. Indulge in the spacious 269 sqft room that features a Queen size bed and two Twin beds, ensuring a relaxing stay for two guests. Enjoy the modern amenities including a private bathroom, flat-screen TV, and a tea/coffee maker, creating a memorable and enjoyable stay.
Show 4 photos
Feature Double Room
1 Double Bed
215 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Enjoy a relaxing stay in our spacious 215 sqft Feature Double Room, equipped with a comfortable double bed, private bathroom, a flat-screen TV, and a tea/coffee maker. Experience ultimate comfort with free toiletries and unwind after a day of exploring with a soothing shower.
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Cozy Double Room
1 Double Bed
185 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Our Cozy Double Room is the perfect choice for couples looking for a comfortable and intimate stay. With a spacious private bathroom, a flat-screen TV, and complimentary tea and coffee making facilities, you can relax and unwind in style.
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Double or Twin Room
1 Queen Size Bed
2 Twin Beds
215 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Our Double or Twin Room offers a spacious and comfortable stay with a Queen size bed and two Twin beds, making it perfect for two adults. Enjoy the convenience of a private bathroom, flat-screen TV, and complimentary tea/coffee, ensuring a pleasant and relaxing stay.
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Suite Double Room with View
1 Queen Size Bed
345 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Wake up to breathtaking city views in our spacious Suite Double Room, featuring a comfortable queen size bed and modern amenities including a private bathroom, flat-screen TV, and coffee maker. Perfect for couples seeking a stylish and relaxing stay.
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Superior Double or Twin with Sofa Bed
1 Sofa Bed
1 Queen Size Bed
2 Twin Beds
1 Sofa Bed
325 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Enjoy a spacious and comfortable Superior Double or Twin room with a Sofa Bed, perfect for families. With 323 sqft of space, a private bathroom, and featured amenities like a flat-screen TV and tea/coffee maker, this room provides everything you need for a relaxing stay.
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Family Room with Bunks
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
+
More details
Our spacious Family Room with Bunks is perfect for a family getaway, with a queen size bed and a bunk bed that can accommodate 2 adults and 2 children. Enjoy the convenience of a private bathroom, flat-screen TV, and tea/coffee maker, and unwind after a day of adventure in our cozy room.
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Classic Double or Twin Room
1 Queen Size Bed
2 Twin Beds
215 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Experience the comfort and convenience of our Classic Double or Twin Room, featuring a private bathroom, flat-screen TV, and tea/coffee maker. Rest peacefully in your choice of a queen size bed or two twin beds and enjoy complimentary toiletries for a truly relaxing stay.
Show 4 photos
Single Room - single occupancy
1 Twin Bed
195 sqft
Private Bathroom
Flat-screen TV
Tea/Coffee maker
Shower
More details
Enjoy a cozy stay in our Single Room, perfect for solo travelers, with its comfortable Twin bed, private bathroom, and modern amenities like a flat-screen TV, free toiletries, and a complimentary tea/coffee maker. Ideal for a relaxing retreat after a day of exploring.
8.2
1,976 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Malcolm
9.1
October 2022
A pleasant welcome at Reception. Our room was clean and spacious and we found the bed to be exceptionally comfortable. Navigation to our room proved rather confusing at first and we felt direction signage, and indeed the room numbering system itself, could be much improved. Breakfast was very good and served by friendly and knowledgeable staff. Parking was easy and free. We had only one evening meal at the Black Swan but enjoyed our food on all three courses and the bottle of wine. There appeared to be a significant number of dogs in the Restaurant area on the night we dined and, whilst we understand the rural nature of this area, it did impact somewhat on our relaxed evening.
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Grant
8.2
June 2023
Breakfast was of an excellent quality and selection though portions for the cooked breakfast could have been a little bigger. On the few occasions we had an evening meal, the service and the quality of the food was equally good. Staff in the restaurant and bar were attentive and obliging, as were housekeeping. The reception staff, especially Lori, were exceptional.
Ventilation to the room; it looked as if the windows had been painted over to prevent them being opened, but after a few days housekeeping arranged for them to be opened. A large, noisy,but effective room fan was already provided. First night the TV wouldn't show any station below channel 11. When reported to reception the following morning the problem with the local transmitter was explained and the set re-tuned that day. No further problems. Parking was 'hit and miss'. We could not use the 'official' hotel car park on 3 out of 6 nights.
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Alasdair
8.2
June 2023
Room was fine and comfortable. Top of the hotel and at the end of a corridor so quiet. The hotel is in an excellent location to visit Helmsley and the surrounding Moors.
We travelled with a dog so the room was not well placed for easy access in or out with the dog and felt as if it was as far from the door as possible. The hotel was dog tolerant rather than dog friendly. We were restricted to where we could sit and eat while there and as above the room location was not great. Food was only OK. One of the 2 dishes we ordered was poor and could not be finished (a vegetable risotto was just rice with chopped vegetables added).
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Lesley
8.2
September 2023
We have visited the Black Swan several times before and have always loved the location of the hotel. The rooms are clean and spacious.. though it can be quite a walk to your room! There wasn’t a hairdryer in our room, but this was quickly resolved by a member of staff. The staff are polite and friendly.
There appeared to be less staff on duty.. no one to greet us at reception on arriving, although someone did attend to us to book us in, after we fetched a staff member ourselves. There was a lot of noise outside our room in the first night, and then at around 3am woken by the fire alarm.. no explanation as to what happened. But these are minor instances, and didn’t spoil our stay.
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Walker
8.2
August 2023
Interesting building great position lovely quiet room
We were lucky with parking The car park was always full but we managed to park adjacent to property but could’ve caused us a problem Staff shortages in the evening resulting in long waits to get served No clear information regarding ordering food when a table had been booked for evening meal We assumed table service but had to go to bar which we were not told about and no info on the table When food did arrive although it was fine it was barely warm meaning we had to bolt it down before it got too cold There were lots of staff at breakfast so maybe rotors need amending
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Nigel
8.2
September 2023
Excellent position right at the heart of the town. This hotel is quite a lot larger than it looks and there's lots of space inside with a nice garden area to the rear. We stayed one night with a group and enjoyed food in the garden for a late lunch and a hearty breakfast. all well cooked. Outside you are surrounded by the lively town/village square with lots to see and do including the castle and the gardens and all within easy walking distance. A great place to spend a day or two and easy access to much of the Yorkshire dales and moors.
Nothing much in honesty. Parking can be a little difficult if you use the hotel car park but there's usually plenty of spaces in the square opposite. The rooms we had were adequate and clean but nothing really special but that's being a bit picky. It's a good hotel with friendly staff and a great place to stay.
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Neil
9.1
August 2023
What a well run operation this was. An old fashioned-style pub with a homely, relaxing atmosphere. The hotel itself is a warren of corridors with charming pictures and displays. We had a family room and our 4 year-old kids loved the bunk beds (with safety bar) and the main bed was really big - fantastic. All the usual amenities. The food is good. Free parking is round the back.
Two small gripes: bad first impression as reception staff barked the 20-minute parking limit out front with the force of a camp guard. Second, the toast was either underdone or overdone, with instructions not to change the settings. As you can see, small things. Great place. Would love to come back.
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Graham
10
July 2023
Great staff, lovely room, good breakfast, excellent evening meals, good range of drinks, Helmsly is a lovely small market town with plenty of shops cafés, and even it's own micro brewery selling a range of excellent beers, there is also Helmsley castle and walled gardens, and you can even walk through woodland to Rievaulx Abbey.
Went to Duncom Park, nothing to write home about, a vast parkland, paid to visit the none existant gardens, it was just an extension of the parkland, no formal gardens, just lawns and woodland, not worth the visit, the money would have been better spent visiting the birds of prey centre in the grounds.
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Cheryl
8.2
July 2023
Great location in the centre of the town, parking was tight, but we did manage to get a space in the car park. Our room was on the ground floor, backing on to the garden, however the window in the room was patterned glass and high up on the wall, so did feel a little oppressive, but had everything we needed, and the bed was really comfortable, our bathroom was huge with no window, so the fan was a little noisy, but ok. The weather was good while we were there and we enjoyed drinks in the lovely garden. Breakfast was very good, help yourself to tea/coffee, cereals and toast and the cooked breakfast was excellent.
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Kevin
8.2
July 2023
Lovely room, 19 - great friendly service from staff members as usual. Regular visitors to the 'Swan', love Helmsley as a get away place...will return soon. Have booked to take my Wife and Mother in December for Christams special. Many wonderful memories of the Hotel, that's why we return.
Not a complaint - just a point to be made. Bathroom wall radiator on all the time, unaware how to turn it off, made room too warm. Discussed with Staff and were very attentive to explain switch off point. Switch was outside the bathroom with no instructions. Would suggest having simple 'prompt' message as to where to turn off. Thinking in logic terms regarding energy costs. Radiator full blast, then having to put on fan all night to compensate for heat. Also second window would not open, hinge stuck on left side. Beyond that wonderful stay, hence booked again.
Attractions
Helmsley
0.1miKilburn White Horse
6.1miCastle Howard
10.7miNorth Yorkshire Moors Railway
11.4miWorld of James Herriot
11.5miGoathland Railway Station
17.6miTreasurer's House
19.6miYork's Chocolate Story
19.8miThe Shambles
19.9miJorvik Viking Centre
20miYork City Walls
20.1miHenry VII Experience at Micklegate Bar
20.1miYork Castle Museum
20.2miCaptain Cook Memorial Museum
24.5miWhitby
24.8miAttractions
Helmsley
0.1miKilburn White Horse
6.1miCastle Howard
10.7miNorth Yorkshire Moors Railway
11.4miWorld of James Herriot
11.5miGoathland Railway Station
17.6miTreasurer's House
19.6miYork's Chocolate Story
19.8miThe Shambles
19.9miJorvik Viking Centre
20miYork City Walls
20.1miHenry VII Experience at Micklegate Bar
20.1miYork Castle Museum
20.2miCaptain Cook Memorial Museum
24.5miWhitby
24.8miAirports
Durham Tees Valley Airport
23.4miLeeds Bradford International Airport
35.8miRobin Hood Airport Doncaster Sheffield
52.9miHumberside Airport
54.8miNewcastle International Airport
60.2miCuisines
Ambiances
Free parking
Restaurant
Free wifi
Bar
Parking On Site
Non-smoking rooms
Garden
Free toiletries
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Food & Drink
Bar
Kids' meals
Packed lunches
Restaurant
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Front Desk Services
Baggage storage
Invoice provided
General
Carpeted
Family rooms
Heating
Non-smoking rooms
Pet bowls
Pet Friendly
Smoke-free property
Internet
Free wifi
Kitchen
Electric kettle
Living Area
Sitting area
Sofa
Media & Technology
Flat-screen TV
TV
Outdoors
Garden
Outdoor furniture
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Socket near the bed
Sofa bed
Safety & security
24-hour security
Fire extinguishers
Key access
Security alarm
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service/Alarm clock
From 15:00
Until 23:00
Guests are required to show a photo identification and credit card upon check-in
From 07:30
Until 10:30
Pets are allowed on request. Charges may apply.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free public parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cash
Visa,
American Express,
Mastercard,
Maestro
This property does not accept cash.
Are pets permitted at The Black Swan - The Inn Collection Group?
Yes, you can stay with your pet at The Black Swan - The Inn Collection Group. Pets are allowed on request, although charges may apply.
When are the check-in and check-out times for The Black Swan - The Inn Collection Group?
The Black Swan - The Inn Collection Group accommodates check-ins starting from 03:00 PM and ending at 11:00 PM. The rooms should be vacated by 10:30 AM.
Does The Black Swan - The Inn Collection Group come with parking?
Yes, there is ample free public parking available on site at The Black Swan.
How much does a stay at The Black Swan - The Inn Collection Group cost?
A stay at The Black Swan - The Inn Collection Group can begin from a rate of $116. This is subject to change based on room selection and travel dates. For a clear price, input your desired stay dates.
What are the room types available at The Black Swan - The Inn Collection Group?
The Black Swan offers a variety of rooms with different bed and room sizes. They have double rooms, twin/double rooms, family rooms, and a single room. The double and twin/double rooms accommodate 2 adults with either a double bed or a queen size bed and twin beds. The family rooms have larger sizes and can accommodate 2 adults and 2 children with a combination of queen size beds, twin beds, and bunk beds. Smoking is not allowed in any of the rooms.
What is there to do in The Black Swan - The Inn Collection Group?
Guests at The Black Swan can spend their time enjoying the leisure amenities available at the hotel. They can relax and unwind in the hotel's bar, socializing with other guests or enjoying their favorite drink.
In terms of dining options, The Black Swan offers onsite restaurants with different ambiances to cater to various preferences. The restaurants have a family-friendly atmosphere, perfect for guests with children. They also provide a traditional setting, allowing guests to immerse themselves in the local culture and experience authentic cuisine. Additionally, the hotel offers a romantic ambiance for couples looking for a cozy and intimate dining experience.
With a variety of cuisines available, guests can indulge in European dishes, exploring different flavors and culinary delights during their stay.
Overall, The Black Swan provides guests with a range of options to spend their time leisurely, from enjoying a drink at the bar to dining at the hotel's onsite restaurants.
Are there restaurants located within The Black Swan - The Inn Collection Group?
The Black Swan - The Inn Collection Group does have a restaurant on site. The restaurant offers a family-friendly, traditional, and romantic ambience. They serve European cuisine.
Does The Black Swan - The Inn Collection Group accept credit cards and cash payments?
No, The Black Swan - The Inn Collection Group does not accept cash payments. They accept credit cards such as Visa, American Express, Mastercard, and Maestro.
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