The location and staff were great. Lovely hotel.

The Internet wasn't working properly when we arrived. It had gone down but came back a few hours later. We went for breakfast 10.30am and there wasn't much choice left. I asked for more fruit but as told they didn't have any left. There weren't any yogurts left either. The toaster wasn't very good as you had to switch it on yourself ( no instructions to tell me this) then stand to keep checking if it was cooked enough. I was shocked when we first arrived at the hotel as the bar and reception area were very clean but when I went downstairs to the ladies toilets the stairs leading down were very dirty and didn't look like they'd been Hoover and cleaned for a long time.

Location was brilliant. Staff were lovely and friendly. They were very helpful. Hotel was beautiful and very clean. The room was stylish, comfy and clean, it had everything we needed to hand. It was so lovely to receive a birthday card from the hotel for my partner’s special birthday. Thank you for a lovely stay, we had a lovely time and will definitely return.

The breakfast wasn’t great. The food didn’t look very appetising and the food I did have was cold. The trays the food were served in weren’t very steady and needed to hands to close the lid to stop them from falling off the counter. Not ideal when trying to carry your plate and having nowhere to leave it when trying to close lids. All the breakfast and the place to make toast etc was very cramped, leaving very little room to prepare. The breakfast could be set up better, presented better and be cooked a lot better.

The staff were very helpful and friendly but they were stretched thin and I felt sympathy for them. The hotel is a great location and very clean. We had breakfast included in our stay. The continental breakfast was disappointing with very little choice but the hot breakfast was lovely. Very nice sausages and good quality.

The rooms have no temperature control at all. Our radiator was on all night and it made our room far too hot which affected my sleep. I opened the window which opens slightly but this didn’t help very much as at 6am I had to close it due to the traffic noise on the road outside.

My room was spacious and, modern with ample storage space. The available lighting options very good indeed.Loved the shower room, which had a good shower and plenty of hot water. The whole place was very clean. The staff were exceptional, helpful, and warm, without being over the top. This hotel is undergoing refurbishment, I was in an updated room. There is a wonderful staircase, grandeur from another era. The restaurant is also beautiful. Location good, about a 10 minute walk from Liverpool Lime Street.I am a sole traveller and felt very safe in this hotel. I was able to leave my luggage, before check in. I recommend this hotel.

This of course is personal to me, but the lift was too small and a bit rattly. However I was able to use the stairs. It wasn't possible to eat there in the evenings, well not the nights I was there. The stair carpet needs a refurb, but I expect this is coming

Staff very friendly and welcoming. Professional throughout the stay, from Manager Martin, front of house and hospitality team. Room clean and cosy. Everything in there that you would need for a comfortable stay. Breakfast superb. One of the best breakfasts that i have eaten during a stay anywhere. Fantastic value for money. Really nice vibe and beautiful building. Restaurant looks stunning with Christmas decorations. Great value for money right in the centre of Liverpool.

Couldn't reach the plug switch to turn the television on. However, this was very quickly rectified by Manager Martin who dealt with things professionally and couldn't do more to help. Issue resolved within minutes of mentionning.

We were on the 3rd floor and on the day we booked in there was a very strong drain smell up there on the corridor. The hotel is undergoing renovation but this did not affect us. We didn't book breakfast until the morning but the staff were amenable and gave us the discount offer also. Service was very slow in the breakfast room but we put this down to us having booked late. The full English was just what we needed. The parking discount was great, it reduced the 24 hour ticket from £24 to £12.

Tea options in the room could have been better, my husband drinks decaf and I drink Earl Grey

The communication was good with hotel. I had lots of questions about if my friend could check in without me (he could) if parking was available (it was near by and got a voucher) and what if any driving restrictions/ low emissions zone etc there were in Liverpool, (none) so reservations team were excellent. Check in was smooth and I found the room clean and cozy. Bathroom clean and walk in shower with overhead rain shower hot! Towels clean and fresh every day. Coffee & tea making facilities good with biscuits. The weather was hot so asked for fan and delivery straight away. The best thing about the hotel were the staff, who were always friendly and helpful….. and funny! Breakfast/ bar lady’s are amazing. Location, location, location……. Perfect!

Found the room a little small. Rain shower head needed a clean as holes blocked. (I cleaned and worked fine) A little noisy at night but that’s to be expected with central location. Room could have had a fridge.

Really loved the location, right in the heart of town, a quick walk in either direction for the Docks , Station, Theatre and shops, a super little hotel. Rooms were lovely, modern and well equipped (a smart tv, very well equipped tea making tray and even an iron and board in the room) Plenty of pillows and everything was exceptionally clean.The staff were all fantastic, friendly and attentive.

The mattress was a little disappointing but fine nevertheless. No towel rail in the bathroom and unfortunately no coat hooks at all in the room to hang anything up. We arrived in very wet weather and there was nowhere at all to hang a coat. The wardrobe was 3/4 height so also unable to accommodate the length of a dress so a mildly irritating problem and the room itself was lovely.

The ladies who checked us in and out was lovely. I did not get a name she had long blond hair. The location was great for exploring the city and close for the theatre we had booked for the evening. Breakfast was very nice and a good selection available.

The room was very dark and gloomy. As was the corridors to the rooms not very much lighting. Unfortunately due to the location it was very noisy with traffic outside on the road and other guests going to rooms.

It was perfect from the moment i arrived, great location close to all the bars and restaurants and a car park on the next block which cost me £11 from 4pm to 9am. Shout out to the restaurant manager who i had a laugh with the next morning hung over to death with the other half and could not finish breakfast he will know who i am if he reads this (breakfast was lovely mate even tho we did not finish it) sorry again :-) sorry about the below what i did not like but i would still come back and stay again. I would have gave a 10/10 if it had air con and a brighter room just felt enclosed due to the dark paint so a 9 it is :-)

Room must have just been painted a day ago or somthing....... it was dark purple and i don't think it had even dried as all the walls was still sticky... there was signs about saying the hotel was under refurb so defo must have been recently. The room was small but with it being painted dark purple it was like it made the room look even more smaller, no air con on a roasting hot night was no good aswell sorry but id still come back and stay again so don't worry.