Lovely hotel , All it's old features , which I like . Beds were comfortable , room clean , warm , staff lovely especially the chef , meals nice , good entertainment from a scouse man ,that played the guitar and sings fantastic . Entertainment in ballroom was okish 🙄

We didnt get are low floor , couldn't get new years eve dinner, spoke to a couple that wasnt in the hotel , Reception told them they cud fit them in 😡 wasnt happy . Only took card payments . Bars , Bar in ballroom very short staffed . Noisey at bingo the staff was . ...... Cause we used lifts with are well behaved dog , people wouldn't get in it , got some looks from people that obviously dont like dogs , if u dont like them then go to a no pets hotel , easy !

well there is no complaints about the food it was top class there rooms were great i found listenig to the sea at night relaxing amd made me go to sleep the only criticism is the door restricters when we booka sea view room we like to go out on the balconys if there is some kind of health and safty problem withe the balconys then it would be nice to know this . on the whole we had a great holiday i just wish i could have stayed longer and a quick last point if everything is on card only payments maybe if you if inform peple whe they book it won,t be such a shock to guests because such as life not everyone can get a debit or credit card .

just to be able to use the balcony and a pre warning about everything is on card payments like parking hotel bars other wise i think you pretty much ot it coverd

I was amazed at the change in the same room that I'd stayed in last year which was still much more than I'd expected after reading all the bad reviews...this year it had completely been refurbished...new carpets and furniture...coffee maker..fridge ..smart TV ..coffees teas and biscuits..plugs by the beds ..and the bathroom was sparkling clean too.the young lady on the desk was very friendly and helpful she even went to ask the housekeeper if my room would be ready earlier as they were quiet...which it was...I only called in just after 11 am to see if I could leave my case till check in but was given the key there and then...this is definitely my hotel of choice when visiting Llandudno in the future

There was nothing at all that I didn't like

I was expecting a room with an inner court view, I was pleasantly surprised to find my room had a view of the sea and Orme. The room was very clean, it was a single room, so big enough for just one person. The bathroom though was big, with a window, so plenty of natural light. At night, the lighting in the room was nice and bright, which I prefer to dimly lit rooms. Nicely painted walls. There was a smart TV, a kettle with coffee, tea, milk and even some biscuits.

Almost perfect, would have liked some sort of curtain on the bathroom window, even though the glass was frosted, a curtain would provide more privacy.

Loved this very old hotel. Nice bar & lounge, friendly bar staff and lovely views of Llandudno Bay. Enjoyed the entertainment on Saturday night, (2 girls with Abba tribute). We had a Premier room, this was clean spacious with a sea view. Good value for what you pay.

The hotel could be great but needs investment by the owners. Rusty balconies etc. although our room 111A had been refurbished, we had a balcony but could not go out on it as I think they are so old and unsafe. Room had a nice bathroom with coffee machine and a large tv. It would have been nice to have a bit of heating on as was a bit chilly after bath or shower.

Stayed many times our room was very good, the thing that let it down was no toilet roll holder had to put toilet roll on floor and nowhere to put towels used at the sink. Couid do with a rail

Poor food. Evening meal and breakfast. The cereals were ok but the cooked breakfast looked like it had been cooked more than once, plus the coffee didn’t work do we couldn’t get a hot drink. Disappointed. They have spent a lot of money on something but seem to have forgotten about decent food

Good location walking distance to local shops restaurants pubs Best spot on top of the pier

Nothing

The location was the best place to be for the beach, pier and the shops, As we didn't have any food in the hotel, I can not comment on them. The room was clean and tidy, the bed was clean but could have been softer mattress, and the curtains were hard to open and shut, sirjest putting them on a pole with rings for beter openlng and closing actions. There wa a bonus in the room a small fridge for our ue.

I didn't like the noise's late nights of the lift going up and down and the creeking floors on the landing. but with it being an old building you have to exspect some creeky floor boards.

We used to come years ago and loves it but we then had a dog and it wasn’t dog friendly so we went elsewhere, now we are back. Would be great if you could have some sort of left over meat or a dog menu which we could buy for he dog! We will definitely come back and thanks all the staff for being so helpful and just amazing. Hopefully you will become a Grand hotel again and very popular, your price is perfect for us as a retire couple on a pension and just gives us that boost in our time of life!

The pillows were too hard!

A room with sea views & having the jacuzzi bath made it very special ‘ what would have been nice if they did a small breakfast fee because my husband loved the breakfast when we stayed before but it’s to much for me to pay because I don’t eat cooked breakfast but loved the cereal & fresh juice & coffees please consider child size options because we do love stopping here

First room they gave us was small no bath & was on the back ‘ but were happy to change the room for us ‘so we were very happy ‘