Bedroom was clean,location perfect and so so quiet best nights sleep we both had, I stayed with my daughterinlaw. Food was awesome and very fresh and hot. Staff were lovely very welcoming and so polite. Only issue was we couldnt open the wardobe fully as the bar at the top of our front room door was in the way, maybe door needs to be round the other side? More than enough coffee and Tea and we had a disabled room so the bathroom if we needed was fantastic for someone with dissabilitys, Will defo stay again as really good were situatated and easy to get to most places including the theatres in Covent Garden

Nothing

Called and was told rooms would be together. Got there, and were on different floors!! The chap at reception did his best, moved us and we were down different ends of the same corridor. He improved things by his attitude. It was a special birthday celebration. We liked all the staff (apart from who didnt do it right), so friendly, loved the breakfasts, the rooms, big tv, beds. the location was fab. We all said we'll be coming back here!

Our promised instruction not being fulfilled. I phoned specifically to double check a few days before. It didnt make a great start and I felt let down.

Location was AMAZING! Just around the corner from the Museum and easy walking to Trafalgar Square. Underground is very close by. Lots of restaurants close by too. Walkable to Soho. Just the perfect location.

My room was located by the door to the elevators and it was very noisy. My room also faced the street and the blinds/curtains weren't black out - so it was bright all night. Not a lot of street noise, just noise from the door to the elevator and stairs. Other rooms are quieter, so just ask for a room that is located away from the elevator/stairs.

Location was excellent for walking distance from Euston train station and to various other attractions, Covent Garden, British Museum etc. Our room was clean and tidy, bed comfortable, Staff were a bit quiet but pleasant when asking for information. The room had an Iron and Ironing board hairdryer tea, coffee making facilities, air conditioning unit was useful during our 3 night stay. (Room Only)

We stayed in room 115. There is no view from the window (Frosted Glass) The window blinds did not block the early morning daylight out sufficiently enough, modern design looked nice but not practical! The bathroom is very small. There is no electric shaving power point in the bathroom, no full length mirrors and not enough hanging hooks for coats etc. The clothes rack in the room was very small and not very tall. Our room had a Air Conditioning units outside the window which could be heard even when the window was closed. Hotel bar was always closed when we returned from an evening out so unable to relax on return, ended up just going up to our room. (Only one chair)

Breakfast was excellent with a full range of continental and cooked breakfast items on offer. Although I was very disappointed to find that while the coffee was freshly ground, I had to ask for the decaff and was given sachets - not what I wanted, or expected from this venue. The room and bed was comfortable, clean and spacious. Staff were friendly.

Decaff coffee at breakfast, available only in sachets was very disappointing. Especially as fresh coffee was available for other guests. It may seem like a small thing but it feels like discrimination - especially as I have no choice but to avoid caffeine.

It was easy to check in, the room was very comfortable and warm, with easy to control heating/air-conditioning, and no noise. The staff were very friendly on check in and check out.

The TV claimed it had a feature to cast streaming services from my phone to the TV, but after multiple tries using different streaming services, I gave up without success.

one stop on the tube from king’s cross or i thinks 15 min walk so i’m a good location. russell square is nice and there is a tesco near if you need anything. also has some nice and readily priced (for london!) places to eat close by. staff at the hotel are welcoming, nothing was too much trouble. the party was my daughter (11) and I. rooms were comfy and clean, had everything we needed. great stay thankyou

nothing

Good location between Russell Square and Holborn. On the day we checked in, tech issues meant the entire system was down but the manager/staff had prepared beforehand so we could check in quickly - great thinking! Staff were friendly.

Wifi in the room was decent but not strong enough for calls or videos. No conditioner was provided in the shower. The single lift was a bit slow so without bags, it is quicker to just take the stairs. The "down" button on the fourth/fifth floor lobby did not work consistently.

Location is great for my needs, the room was very good, bed was comfortable. Breakfast was good. All the Staff are super !

Yet again, no fresh ground Decaffeinated coffee at breakfast - despite Fresh ground coffee provided for those who can have caffeine. As a coffee lover this is particularly upsetting. Yet Vegans and Vegetarians - a lifestyle choice, are accommodated.

Location is excellent. Staff very friendly and helpful . Room very comfortable with usual amenities. Breakfast is excellent-nicely set out with high quality Surrounded by many different restaurants

They do not have an evening restaurant service but as above there are many restaurants close by so this is not a problem