Hotel room very comfortable location of hotel was good

Having paid for a breakfast this was only continental, had to pay extra for an English breakfast, considering the initial I thought the extra cost was excessive.

Great size room, lots of natural light and a very comfy bed, Check in was very simple, room was clean, would have loved AC (For the few days of hot weather we get) but they supplied a couple of fans in the room which was ok

Breakfast, and attitude of the serving staff at breakfast, We were told that tea had finished but only 9.30 on a Saturday, so gave us a hot water pot, But nothing else, kept having to go back and ask for tea bags, milk, spoons, We felt very rushed as soon as we sat down and that we were being a pain for asking

Location perfect for us Room was a great size for a city hotel- a very pleasant surprise Also to our surprise there was a little kitchenette with a fridge, microwave and tea/coffee making facilities. Bed was very comfortable Staff were very courteous and available when needed but not overbearing

The fridge was not working but when we reported it to reception on day 2 of our stay ,it was immediately attended to We had to request toilet paper on our last day as housekeeping had not replaced it in the morning

Our booked room was not available due to maintenance. The lady at reception did everything she could to ensure we got a similar room in another Grange hotel (the Buckingham). Because of the inconvenience, we even got free breakfast. As we have come to expect from Grange hotels, the room was spacious, clean and comfortable. Coffee, tea and water was replenished every single day. Staff were very polite and helpful in both hotels. Breakfast was well prepared.

n/a

Great location for British Museum, theatres, Underground, Oxford Street, and some nice pubs. Very large room with comfortable bed. Nice little kitchenette. The room was on the street side of the hotel but we had no problem with traffic noise. Staff were very friendly and helpful. We did have to check in and out at a sister hotel just down the street, but that was no problem. Didn't order breakfast, so can't comment on that.

The decor looked a bit well-used and tired, but that wasn't a concern. We had a good stay.

I have stayed on a number of occasions at the Grange range on Bedford Place and have never been disappointed with the Portland being no exception. I find the location is well placed for the West End attractions, British Museum, and theatres as examples. On all my visits, I have found the staff to be pleasant and helpful. The room is clean with no complaint to be had. All in all, I find it to be of good value for the money. I will stay again on my next visit.

Nothing for me.

Nice location, the hotel is located in a traditional Bloomsbury house, lovely atmosphere. Near to underground stations, very convenient for visiting London. Friendly and helpful staff.

Traditional means also, altough clean and well maintainad, that the room is cold. The breakfast is not worth the money, you have to walk anyway, and you get cheaper and better breakfast arund Russel square.

We originally booked at the Grange Portland but were changed to their sister hotel and when we arrived our room was not ready, however the staff were wonderful, they could not have been more helpful. We waited no more that 10 minutes and received a complimentary breakfast which was also excellent. The decor was dated but the room was large,, lovely and bright and spotlessly clean. Our room was cleaned each day, we were also given new towels each day and on the second day new bedding. There was a good choice of continental and English breakfast and the food was lovely

If I was to be critical, there were only two cups and saucers despite the room being a three person room and no tea pots at breakfast.

Spacious, clean, close to the underground and only a short walk to the shops and National Museum. The manager, Nick, was very helpful and kind ensuring we were happy with our room and it meet all our requirements (we were traveling with one person using a wheelchair).

Was quite expensive and the kitchenette advertised consists of only a microwave and bar fridge (and an electric jug).

Amazing location. A fantastic huge room. Really clean, comfortable bed with loads of room and a great kitchen area. Lots of milk, tea etc. Great value for the price. It's a little scuffed around the edges but you aren't paying for 5 star facilities Staff very friendly and helpful.

There was nothing i didn't like. I would definitely stay again