The apartment was spacious, location was amazing, staff at check in and the maintenance guy were super sweet and very nice especially with the kids so sweet except the 2 girls at check out weren’t as good

Everything was simply amazing and perfect, except the 2 ladies at check out made my whole experience disappointing, we were supposed to leave to the airport at 12:00pm so I asked them if we can have an hour late check out but they refused I asked for 45 min 30 min anything but at least to have an access to a toilet for the kids before we leave for the airport but they refused so we checked out went out for breakfast came back to collect our luggage and asked them to use the toilet and they said we don’t have a toilet but you may find any toilets in the shops outside which I personally found rude. I left really disappointed

Someone was immediately available to answer the doorbell to let us in. Flat was ready early (around 12noon) which was great considering we took an overnight flight. All the staff was friendly and welcoming. Cleaning the flat every other day was a perfect cadence, I typically don't like to ask for services when staying in hotels/rentals, but this was a nice touch to have new towels and items replenished. The location was perfect, multiple bus and tube (underground and overground) within walking distance. Holland Park and the (free) Design Museum across the street. Kids loved to eat at Megan's. Waitrose next door for grocery shopping. Kensington Palace/Sir Albert Hall are a 15min walk, could go on and on about the location. Flat was very quiet. Even though there were other people in the building and construction right outside our windows, noise was never a problem, it was very nice. Having 2 bedrooms with 2 full bathrooms was a must needed feature with a family of 4 with 2 teenagers. The rack warmer was a nice touch, though didn't seem to go up very high, could be user error. Wifi was excellent, did not have any issues. We would love to stay here again and for sure recommend!

Didn't realize until 2 days later that we were not given the key fob for the reception door, only the keys to the flat. We asked for towels to be sent up, but where not successful. Husband had found the supply closet on another floor and were able to snag some. I knew ahead of time the washer/drying situation would be challenging, could be user error, however I was not able to turn off the steaming at the end of the wash, even when using cold water, which caused some color bleeding. I quickly learned and kept the darks separate from the lighter. The dryer still left the clothes damp, which I was expecting, however all good with the drying rack! Wash & dryer took longer than I expected.

The hosts, property location and comfort were beyond excellent. I am not one to make bold assertions, but i will tell you if you are staying in London with your family, this is the place. It had three separate bedrooms with closet space, three bathrooms, a kitchen, dinning room and living room. It was within one block of the Tube and right across the street from Kensington Park, next to a grocery store and loaded with coffee shops and loaded with small restaurants of all different price points and ethnicities. It was wonderful.

We had a 2 bedroom apartment and it was massive. The check in was really easy- and the man who checked us in was so lovely and gave us a tour and rundown on how the oven, washing machine etc worked in the apartment. We decided to stay a couple of extra days and the lady at the desk was so helpful in arranging us to stay. The apartment itself is very modern, clean and comfortable, and is next door to a supermarket, which was really handy, and close to the bus stop and tube station. We thoroughly enjoyed our stay at Monarch House. We highly recommend.

The taps in the shower- took me ages how to work out how to get hot water.

Well maintained and comfortable rooms

They didn’t advise us upon checking in that the entrance would be going thru renovations… which required alternative means to enter. This wasn’t so easy for my mum who needs a cane and wheelchair as that access was steep and uneven

We stayed over Christmas. 2 bedroom flat with 2 bathrooms, perfect. Sitting room was very big and bedrooms were light/bright and comfortable. Mainly quiet. Location was perfect - extremely central.

Unfortunately every time we turned a tap on or flushed the toilet we heard a machine loud sound and not just from our flat. So heard noise due to this issue and woke us up or was annoying every time. Plus people slamming doors constantly. Our flat sitting room was very dark due to a lack of windows which was a shame as we come from a bright/light country and need that light.

We booked a 2 bhk apartment. Master bedroom has double bed with ensuite bathroom and inbuilt wardrobe. second bedroom though small has twin beds. second bathroom is good & clean with a bathtub. Kitchen is well equipped with gas burner, chimney, dishwasher, washing machine, crockery and cutlery for 4 people. Knives, pots and pans, oven, microwave, refrigerator. Dishwasher & washing machine tablets are provided, extras are also given as per requirement. Cleaning is done every third day. Living room is big with dining table for 4 people. we had requested higher floor with courtyard facing room, it was absolutely quite and peaceful on the 3rd floor. they have parking space in the basement. 8 minutes walk from high street Kensington station on circle & district line. Lots of eateries and restaurants around. Sainsbury is just down, next door. Amazon fresh is walkable. Perfect apartment and location. Would definitely stay again.

Some basic instructions for sink incinerator switch, working of washing machine, dishwasher & oven would have been helpful. Though not difficult to figure out, but it can be time saving.

The best part of our stay were the people who took such good care of us. Wonderful staff! They come from all parts of the world, but they had one mission, to be of service and they were magnificent! The apartment is large and spacious with high ceilings! Hard to find in a very busy city. The location is very central and safe! Right beside is a large supermarket and on the other side, a Catholic Church! We were delighted!

The color scheme was a bit drab and could be easily improved with just a little bit of planning and interior decoration. More importantly, bedside tables with some cabinet spaces to put important things we need beside us while in bed would have been great. The flimsy small tables were out of place and made the place look kind of cheap. The apartment is a bit outdated and would be so much better with minor touch ups.

So much space in the flat. Having two beds and two baths was excellent for our two-adult, 2-child group. Staff was always very friendly and helpful. Easy to control room temperatures so it was not too warm in the winter. Very walkable to Kensington High St tube. Earl's Court was a bit more of a hike, but also convenient. Grocery store is literally next door.

Washer/dryer was a bit difficult to figure out. It ended up doing what we needed, however.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish. Rooms itself were well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

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