Location excellent. The food was very enjoyable and excellent service provided by very helpful staff. The breakfast was of a high standard and lots to chose from.

Very disappointed in that we paid to upgrade to a king room which offered us a city view. The room, No.154, was dark due to the fact that it overlooked a side alleyway and the view consisted off a concrete building about 2-3 metres in front of our window. This was the only disappointment of the whole experience. Everything else was totally fine.

location

second floor has a blocked view of the park

For more than 30 years this hotel is my home in London

During my last three visits, including the last one it was a major problem with the billing, the amount I have to pay and the amount they are taking from my card. I do belive people working there do not understand very well the computers softwere and to be sure they are charging whatever amount, just to be sure.

Lovely atmospheric old hotel in an excellent location

Only 2 lifts and consistently had to wait quite a while to get up/down, probably because it's an atmospheric old hotel!

location and room

Unfortunately rooms are very noisy- you can hear exactly the sound of shower from another room. first night I thought somebody is having a shower in our room.

The location is perfect, central to everything you could need. Staff are exceptionally attentive and polite, we were made to feel extremely welcome even though we were only staying for 1 night. Really comfortable room, good size and had both a separate shower and bath which is always a bonus.

The only thing that I could possible comment on is that the check in states 3pm, we arrived at the property around about 4pm and the room wasn’t ready until around 6pm but we had access to the lounge so we could check our luggage in and sit in the lounge enjoying the canopy’s and drinks which was a really good selection.

Great location. Staff was very friendly and hlepful. Accomodation was very clean. The beds were very comfortable. Would rate them a good 8,5 - 9,0.

Maybe breakfast choice could be improved, specally considering the high price. The croissants were stale - should not have happend at 5-star hotel.

everyone was friendly throughly enjoyed my stay

we stayed two nights but I room was not cleaned

Location is perfect. You can walk anywhere and is very close to Green Park station. The room we stayed at was big and luxurious. Love the separate bath/shower. Coffee making facilities were great - love the nespresso machine and the decaf capsules. We had breakfast in the club lounge which was ample enough. The service, from the moment we got out of our taxi was impeccable. Everyone was so helpful and friendly, made us feel right at home.

If anything, the internet connection was strange. It kept disconnect after a couple of minutes on non-use. Had to keep reconnecting.

location and room size

can’t say