Excellent Location in centre of London The View is a brilliant executive style room on 10th floor with superb views of the London landscape Lovely breakfast Very helpful staff Good facilities

The air conditioning system in our room had an annoying clicking noise that disturbed my wife’s sleep. Ear plugs were required.

The room was beautiful

The location of the room , the elevator was to small. Additionally, the room is not connected to the hotel lobby , it’s kind of disconnected from the hotel. Also we asked for a twin bed at check in and he said it’s Available. However , as we arrived at the room it’s a king bed. The facility of going underground to the room from the hotel isn’t nice.

Good facilities, clean pleasant rooms. Excellent staff, very friendly and perfectly helpful. The doorman were excellent ambassadors for the Atheneum.

Nothing really. Best accomodation experience of our time in the UK.

The location was the main reason for our stay. The breakfast was amazing. The beds were exceptionally comfortable.

The bathroom in our room was too small and not very private. The staff in the restaurant were very slow. We had afternoon tea one the day we arrived. We had to ask for more tea 3 times. How long does it take to boil the kettle?!

Superb, cosy, amazing staff, comfy beds, clean & well designed room and great location. perfect place for families, with high quality services. you just feel like you are staying at your home. The only note is that the bathroom in the residence apartments is very small, it could be a bit bigger. Overall, The Athenaeum deserve to be the first choice in London!

The hospitality of the staff The cleanness of the property The Exceptional location

Our booking is a Twin-beds Deluxe room, made it through booking application, however when we arrived we were offered to be either in the apartment or a one-queen bedroom, where It was not mentioned in booking that accommodation will be according to availability of beds, and our reservation was made 1 month prior to arrival. We stayed the first night in the queen-bed room, then the next morning, Thanks to the staff they accommodated us in a Twin-beds Deluxe as in our original booking.

everything was great, great dog bowls in the room and bed for the dog

The room had no view, well the window faced onto a wall which wasn't great. other than that it was fab.

Mr. Jason Friends, the front office manager was absolutely incredible. He managed to respond to our needs as a family of 4. Finding adequate accommodation without putting us through hassles. Yasir qureshi also was very considerate. Concierge service William was just incredibly friendly and supportive. In fact all the staff, bell boys included were very friendly, attentive and service oriented.

None

The location and the room size. The lounge on the 10th floor is elegant and comfortable The staff Monica, Luana, and Daniel were outstanding professionals.

1. The elevator was out of service most of the time. It's very inconvenient and frustrating. I haven't experienced anything like this in previous hotels. 2. The way the final bill settlement is done was tricky and not professional. They automatically charged me for optional services and tips without my consent. We had to argue with them before they returned the money and acknowledged the mistake.

We were staying at the Athenaeum for my Son's wedding on December 2nd at the Tower of London, however the location was selected as the bridal party was staying at the RAF club. Every member of staff we met was polite, friendly and very helpful - going above and beyond what you might hope for. Our request to host breakfast with the bridal party was kindly accepted and when we arrived for breakfast the table had been set and was ready for us. We had numerously people going back and forth between our rooms and the RAF club, and everyone was greeted and made to feel welcome. The doorman was superb! The adjoining rooms and facilities within the rooms were very comfortable. We appreciated having a large fridge and water and soft drinks were replenished reguarly.

The lifts were a nightmare, very small and slow - probably because at least 1 of the 2 was out of action throughout our stay. On occasion both lifts were out of action! The rooms were cold and although we had ours adjusted it reverted to being inoperable when we returned late at night. Similarly on the second night we had the same issue with the other room.