Fabulous central location, close to the tube and great shopping and food Clean, spacious rooms Wonderful staff at reception arranged for an early check in after arriving early on the train! We had been a little nervous about staying at the Dilly after reading some of the reviews but, after staying there three times in a month, we concluded that there was no foundation for any of those concerns.

Nothing

fantastic location - steps away from Piccadilly Circus (1 hour train from Heathrow), short walking distance to the theatres, British Museum etc. The room was excellent and the beds were very comfortable.

It was great - we weren’t there long enough to check out the hotel’s facilities.

Absolutely amazing location and wonderful hotel. Probably the best hotel breakfast we have ever had! Rooms were spacious and clean. Well equipped gym and the pool area was lovely.

The Dilly was a near perfect stay! We had a huge room looking out over the street with windows you could open. The location is near everything and a tube stop. Breakfast is a huge, delish buffet in the gorgeous terrace restaurant. We had cocktails at the bar at night which was fun and a sophisticated setting. The kids loved the big pretty pool, although we thought it was a little cold! Overall an amazing value compared to other hotels nearby.

AC standards are a bit different in the UK, we learned. The room was quite stuffy and hot and the "AC" was really just air movement. Wouldn't be a problem most of the year, but in June it was not comfortable. Dinner at the Hidden Terrace restaurant was a disappointment.

The location is perfect for the Mayfair and Piccadilly areas, and ideal for the Piccadilly Theatre. The staff were very welcoming and efficient. The water and snack station in reception and free ice lollies were a lovely touch. The large bed was super comfortable. Breakfast was excellent, (although expensive at £25 - £35 pp) and the staff at breakfast were super efficient at clearing, replenishing and were very very welcoming.

The Dilly are slow to respond to communication, both through the Booking.com messenger and direct email. I had a message to complete a review about my stay before I checked in and before they answered a question I had sent regarding my stay! There was a miscommunication over the breakfast charge, and for which I am still awaiting a response - but that was just something that happened to me, and Im sure it isnt a common issue.

location ….stayed here previously as Le Meridien gone downhill but not hugely!

price and breakfast not 5 star more like 3 star

The staff was most helpful and always with a smile. Housekeeping was attentive! Always a housekeeper supervisor came after room was done to either inspect the work or to ask if we had any needs. Many nearby restaurants for breakfast and dinner at an Italian restaurant across the street was excellent. Bus stop in front of the Dilly, taxi stand a few feet away and Tube in Piccadilly Circus. Great location to see the sights of London during the day and to enjoy theater and dining in the evening

I thought the hotel breakfast was too pricey but was pleased with the prices at the nearby restaurants.

We stayed 7 nights in The Dilly hotel and liked almost all about the hotel. the location is fantastic. all staff are helpful and very attentive. we didn't have much of extra requests but these few were addressed immediately ( extra pillow; extra bathroom amenities; breakfast bag when going out early etc) The concierges were absolutely helpful with providing a taxi and recommending places to go (Pubs etc) The breakfasts at the Terrace were daily feasts for us with a lot of variety of highest quality food. the swimming pool in the basement was the epic experience for us.

The Dilly is an old hotel. everything is working, but looks outdated. we would like to revisit it when renovated.

The Dilly is perfectly located, near Picadilly Circus. The hotel dates back to 1908, but the facility was updated with all comodities. The breakfast buffet and space were excellent, and the staff in the breakfast room was very attentive and friendly. We used the pool twice and liked it very much.

We did enjoy our stay very much, and we didn't miss anything. Only the people servicing our room were not so helpful: A part of our curtain got stuck on top of a high window, and we had no chance of reaching up there. One person said he would pass the information along, the next one took note on her iPhone, but nothing ever happened. If it would have bothered us enough we would have gone to the concierge, but we were fine with the inner window being open.

The Dilly exceeded my expectations. The destination was within walking distance of most things and right near a tube station for the things that were farther. The room has all the amenities you could want and those you don't have the concierge can usually find for you. The beds were super comfortable and the pillows were so good. The cleanliness was above the bar great with them bringing fresh supplies multiple times a day. Loved that the temperature was digital and could be adjusted in the room. This hotel was so great that I regretted that I changed hotels halfway through my trip and wanted to go back to The Dilly! Staff were super helpful and loved that they had a doorman there to help hail taxis and answer questions if needed.

Did not have any complaints!