I love the crowne plaza and have been returning for many years now. The spa facilities are amazing as are the breakfasts. Staff were exceptional and very welcoming

As I say ive been coming for many years and was quite disappointed with our room this time around. No bath robes or slippers in our room and no sleep aids on the pillows.. ive always found these comforting when trying to relax away from home. The only issue we had was when we got up from our table at breakfast the waiting staff (a young female) cleared away our table taking all cutlery and disposed of our drinks and toast. When asked for replacement cutlery she was rather rude and commented that one of us should have stayed at the table, I am disabled and required my husbands assistance in carrying food

The rooms were very comfortable and had air con. The hotel itself is beautifully decorated and very relaxing with lots of different areas for different needs such as working, socialising, reading etc. The staff were all lovely and friendly and the food was a lovely selection in the evening as was breakfast the next morning.

Minor thing but the dinner I had late the first night was served on a plastic plate which I found a little odd in such a nice environment. The water from the taps in one of the bathrooms in the lobby was scalding hot. The spa facilities were the biggest let down and underwhelming for such a beautifully decorated hotel. It felt like an old grubby leisure centre vibes and there are only 2 spaces to sit and relax in poolside. Each of the showers in the changing rooms also had no conditioner or body wash in, the containers were there but in all 3 they were empty. I would expect some form of reduced parking when you are paying £150+ a night to stay.

Literally at the centre of the city, we had a spacious and beautiful room at the top floor with a city view. We had a lounge next to our room with lots of snacks and drinks included, which was empty during our stay, so we got to use frequently as if it was an extension of the room. Lovely pool. Delicious and abundant food. The staff was super friendly and ready to help. Special thanks to the receptionist, James. He was so kind with his recommendations for things to see around the city, and during our departure, he waived off our parking fee. Thank you so much. We'd definitely stay there again!

On Christmas day (apparently the only day of the year), the pool and the gym were to be shut, and we only learned about this when we got there. That was slightly disappointing because we were only staying two nights, but we did use the pool the next morning, and that was really relaxing and refreshing.

Swimming pool was lovely. Breakfast was fabulous. Massages were amazing!

We had a meal one evening and the staff appeared to be overstretched. Our food took a while and we could see that mistakes were made at other tables. But they were very apologetic and tried to make it up to the guests. We had a child with us so always trying to keep a toddler happy when food is delayed can be difficult. Prawn and crab linguine had minimal crab but I was assured it did exist. There was no wet kit bags in the ladies swim changing rooms and no drying machine for the swimming togs, there was one in the men’s apparently.

The check in was very smooth and quick. We were informed of meal times, etc... and made to feel very welcome. The room was spotless and very tidy. Bed was massive and very comfortable. Breakfast was excellent with a wide selection of cooked items, pastries, cereals and fruit. The staff at breakfast were very helpful and were very efficient in cleaning our table of used plates and mugs. There was one issue were the key cards for the door would not work after the first night but this was resolved immediately by the reception staff.

The room was a bit tight. There was very little room between the foot of the bed and the wall which made it cumbersome moving about the room.

Check in was excellent. The Hotel had noted that my sister (who had booked separately and much later than me) had the same surname and so had booked us 2 rooms next to each other without us making the request. Such touches are noted and appreciated. Breakfast excellent. Bar facilities very tasteful and spacious.

I rated comfort as good and not excellent, only because the hotel was very warm throughout, almost too warm. Bar was uncomfortably warm for my liking but others may appreciate this. Could not easily change room temp as the air con fan was so noisy. Bed was very comfortable though.

great location- nicely appointed - good parking considering town centre location

A bit too large and lacked atmosphere- very spread out. Dubious security- could access the whole hotel without a key card

From the moment we arrived until we checked out we were treated like VIP’s ( and we were dressed to attend a goth/ rock gig at Rock City) …. The welcome was genuine and throughout our stay the staff were fantastic… our room ( just a standard ) was very large and the quality of toiletries/ hospitality tray were some of the best we’ve seen and we travel and stay around the U.K. for gigs …even a small fridge with 2 bottles of water ( very handy the morning after the night before ) … Great snack lunch , superb breakfast and brilliant bar with a relaxing friendly atmosphere and the friendliest of staff that happily served guests until the early hours… We really were SO impressed and can’t wait to return ….

Absolutely NOTHING!!!! A fabulous stay

Loved the hotel and facilities, breakfast was great, the bar was great, unfortunately the spa was full so couldn't have any treatment but will plan better next time. Start were fabulous very friendly, welcoming and helpful. One of the best hotels I have stayed in!

Unfortunately on our first evening we were in room 221 which was at the back of the hotel and not far from a night club. We barely got any sleep until after 3pm which was concerning as we were participating in the half marathon on the Sunday. However the staff were amazing and sorted us out the next morning and changed our rooms.

From the moment we arrived the staff were welcoming and friendly. I was slightly early and my room wasn’t ready so they looked after my luggage for me and gave me some drink vouchers for my birthday! The spa was relaxing and lovely. My bed was comfortable and the room was very clean. I had petals on my bed and a surprise birthday cake platter which was just so special. Lots of variety at breakfast and dairy free milk options. Location was perfect as I was attending an event at Alea casino which is across the road, we were also able to use the tram as the stop is close by. I will definitely be back! It’s my favourite hotel in Nottingham.

Nothing to report! Loved it.