We had no issues, everything was as it should be, the staff were all friendly and the grounds stunning.

We dinned at a local pub as the menu at Spokes was very limited, it needs a more varied menu.

Layout and accessibility , very open and roomy friendly feel

The bathroom layout needs revision The single tap was extremely fast flowing very noisy and Difficult to control water flow and get correct cold/ hot mix water flow. Not a fan of this type and very water wasteful Better shelf to hold toiletries, not glass. The glass over sink cover is dangerous and in reality sited to low over the sink There is :- No air conditioning , no obvious heating Beds not being able to fix in position ( twin room) Toilet extract fan not operational No toilet brush Dislike having to step up and over into what is a bath , risk of slipping,why not a shower only layout? The plug did not easily fit the plug. Question how do you clean the plug waste outlet, I hate to think what’s in there.

I would very much like to thank the gentleman on the evening hotel reception and on shift on Sunday morning. LASSAD certainly deserves your 'The Employee of the Month' Award for his civility, good humour, helpfulness and attention to detail with the information I requested and which he offered even though at the time I'd not realised I needed to know - but later found I did! The room itself was large and beautiful, the bathroom perfect and the furniture and furnishings way above a three star standard. I slept really, really well in an exceptionally comfortable bed. Going to the East Midlands Conference Centre I used the one push button to hail the taxi service which was quick and reasonably priced at £6.50 - to my surprise. Buffet breakfast on Sunday was a real delight. A good choice of Continental and British options to eat in the Spokes Cafe - a spacious room with views over the lake. I would certainly recommend this hotel to anyone.

Apart from signage to the hotel, which IN THE DARK leaves a great deal to be desired as its not on a contrasting background, and worse still is cluttered with all things that are NOTHING TO DO WITH THE HOTEL AT ALL, signage was indeed present from 'Jubilee Campus' and University references. In the daylight, and on a second visit, its quite easy to see the directions. I know, I should have had a fully charged mobile phone and followed the audible directions but I didn't, so I couldn't. Other than that I would certainly recommend this hotel to anyone.

Parking was a breeze, free and easy. The staff at the Reception, Bar and service were friendly and helpful. The room was warm, clean, spacious and had all the needed facilities. Breakfast was lovely and again really nice cheerful staff.

The "Bar" area was the only place to eat food in the evenings; it was VERY cold ss its a large open space, behind reception. Like a large atrium, most people were sat wearing coats and jumpers as it simply was not heated. The setain also was sparse and I had to wait for somewhere to sit, ,most of it was lofa sofa style seating which uncomfortable seating to eat from. This was the one fault I had with the whole visit

It was a lovely stay and the room/bed was supremely comfortable for a nights sleep after a busy day . It was very clean and there was just enough of everything to make it a low key getaway. Being on the Uni Campus it was quiet and car parking was easy . The bar/lobby area was warm and airy for a few jars at the end of the day and staff always helpful. The location was nice with nature and water all around even for a city destination. Systems worked well and breakfast was tasty and plentiful albeit some of it needed a bit more heat .

I was surprised to find that we had only booked for one and therefore had to pay extra breakfast charges but no matter.

The location was perfect for what we needed. The staff were very welcoming and friendly. We arrived late due to problems with traffic so didnt get there til about 10pm, thankfully the bar was still serving food and we had a curry which was pretty tasty. The room was very spacious and very clean and they had even put up a banner and card in the room for my mums birthday which was a lovely surprise. Breakfast was fabulous, lots of choice and very tasty.

The single beds were on wheels and everytime you went to sit on the bed they skated across the room. When turning the bathroom light on it also turned on another light in the main room so when i got up for the loo in the night it woke my mum up with the bright light coming on the bedroom. perhaps this needs to be looked at. A hairdryer was provided next to a vanity mirror but no plug socket to plug it in. you couldnt plug it in anywhere near a mirror at all. It wouldnt deter us from staying again as everything else was great.

I really liked the main central area, there was a feeling of space and light, quite Scandinavian. We had a simple dinner in the bar area in the evening and it was nice and pleasant environment where dogs were also allowed. The room was fine, spacious enough and comfortable. It was easy to take our dog out for a walk, there are lots of greenery and lovely forest walk in the immediate vicinity of the hotel.

Perhaps I would have liked a little bit more choice at breakfast: different types of bread or boiled eggs, for example. The other thing that was a bit of a problem was that we got the wrong postcode via Booking.com. It took us to the sister hotel, which is about 8 minutes drive away in the same campus. We did realise quite quickly that it's the wrong place but still, please can people be given the correct postcode, it would save a lot of time and hassle.

Great quality, choice and presentation of breakfast. Attentive, on the ball staff. Spacious, room with fantastic view. Great welcome by friendly, professional staff. Modern environment, very well kept. Great location. Thoughtful rose petals and towels arranged on the bed for our anniversary.

Table and chairs in our room a bit shabby, which made room feel neglected and us too. Some black mould in silicone in the bathroom. Marks on our bottom sheet from the laundry that should have been noticed and not put on the bed. These things didn’t reflect what we’d expect for the price we paid for the room.

Really lovely setting and felt light and airy. Nice places to sit by the water. Easy to park. Breakfast was really nice. Probably good for group bookings due to nice big atrium to socialise in with bar. Room was good. Special shout out to our cleaner (I didn’t get her name) who was really smiley and friendly.

The sound really carries here so not one for those who need an early night - the sound of people socialising in atrium was really magnified (they weren’t being particularly raucous or loud but kept us up). Also there were some noisy wedding guests a couple of rooms down who we could hear really clearly waking us up at 6am with singing/shouting. Front desk staff a little grumpy but maybe caught them on a bad day!

A very spacious and clean room with a TV and tea/coffee-making facilities. The location is excellent, being close to Queen's Medical Centre and the city centre. There is an amazing view from the lakeside café. In good weather, it’s a lovely place to sit and have a drink or a meal.

I parked in front of the hotel (free car park, no booking required), and the following morning, I returned to find my car covered in some sort of sticky liquid, likely from the tree above. The cars parked next to mine were also affected, though to a lesser degree. I had to take my car to a car wash, as I could barely see through the windows. It would be better to remove those trees and replace them with ones that do not cause such unpleasant surprises in the morning. The entire situation cost me time and money and could have easily been avoided, even if the reception had simply advised against parking there.