The staff were very helpful and friendly, they are an absolute credit to the company. As we were travelling as a family, we requested our 2 rooms to be close together , which was arranged and we were notified of this via email. Having this information prior to arrival gave me much needed relief! My youngest forgot her toothbrush and staff at the reception kindly provided her with one as well as toothpaste. Thank you! A special mention to the gentleman who was on breakfast duty, I do apologise I didn't get his name. He was attentive and professional. Kitchen staff were very accommodating. Thank you for preparing our vegetarian sausages for breakfast! Will definitely book again if we are coming down to Birmingham.

The hotel does need updating. The bathroom in particular needs attention as the shower and tiles have seen better days. It just looks a little tired However it was clean and tidy.

The rooms were very spacious. The view was nice. The bathroom was great, considering the fact that you could lock the toilet separately from the rest of the bathroom, i.e. the sink and shower. The towels felt nice, and the way the window was set into the building looked absolutely beautiful. There was also a vegan option of sausages, and we had asked the chef for them. There wasn't any issue getting them to us, and the chef was very polite the whole time.

The sofa bed was slightly uncomfortable because the frame kept pushing a bit through the mattress. The pillows were either too soft or too firm, there wasn't really a balance between them. And the lights were mildly confusing to turn on, since the card, you had to place it right to the bottom of the area for it. The toasters were a little bit slow, but got there in the end.

Excellent location with an retail park and shell petrol garage in very close proximity, free parking onsite, free full english breakfast which everyone enjoyed, friendly staff, room located on 1st floor was clean and tidy and nice to see an iron and ironing board in room which in other hotels you may have to ask the reception for them and carry to own room. Overall very satisfied.

I had an issue with my bank card paying at reception. It kept on getting declined for some reason so I luckily I paid online on booking.com and proof was shown to receptionist at the time and everything was fine and we was able to progress to our room. In the morning as we was checking out I was told by another receptionist that I still had to make the payment for the room, I showed the proof again and then was accepted by the receptionist, saying there must of been an misunderstanding between staff. Not an issue and we went on about our day after. I can understand the staff were just doing their job.

Room - fine, spacious, clean, modern. Air conditioning. Nice comfortable bed and pillow(s) Bathroom clean and functional with no unnecessary stuff. Loo rolls were a bit basic.

Breakfast was truly awful - you market the room as having a great breakfast included but there was no: Bacon Eggs Tomatoes Mushrooms Granola Fruit compote Flavoured yogurts Fresh fruit All there was available was toast, porridge (instant), muffins / buns, baked beans, hash browns and sausages. There was a very small amount of natural yogurt left. I would rather have paid more for the room and had the breakfast promised

The rooms were clean and furniture in good condition. Loved the sign in the bathroom telling us that we could contact reception if we'd forgotten to bring toiletries etc with us, and they'd try to provide these for us, compliments of the hotel. Although we didn't need to do so, it was very nice to know. Breakfast was good, but slow to refill the hot dishes, and cappuccino from the machine tasted like black coffee. The hotel was convenient for travelling the short distance to the event we attended. Reception staff were helpful, friendly and accomodating on arrival. Staff around the hotel were very polite in general.

Very tidy, quiet and location was perfect for getting away to the areas we were wanting to visit. The breakfast is delicious and my partner who is vegetarian was looked after by the team who prepared and cooked vegetarian sausages on request.

The lift is a bit tired and the call button on lvl 2, our floor, was missing so to get our luggage down you had to go up and call the lift. It didn't like going up from lvl 1. Not a dislike but for anyone who can't do stairs well, it'd be an inconvenience.

Have stayed here on numerous occasions as family live in the Midlands and this is a good central location. Rooms are a nice size, beds comfortable and large, nice shower and complimentary shampoos/body washes to save having to take large items away with you. Breakfast good choice to choose from and grab bags (handy for me as I am not always ready to eat first thing in the morning) however hubby loves your cooked breakfasts. Staff are always friendly and on hand to help.

N/A - Nothing everything was perfect and staff on hand if there were any issues.

location

the only exit for cars means going round a major roundabout every time. lack of EV AC Charging was disappointing as the local alternatives were all out of action leaving only fast charging sites that were not suitable for hybrid cars. I am not a blue badge holder but i do make a point to check disabled spaces there are four at this hotel on the nights i stayed only two of the spaces had a blue badge the other spaces were taken by commercial vehicles. i am surprised the hotel did not prevent this.

The friendliness and helpfulness of staff from the moment we arrived. The rooms were clean and had everything we needed. Loved that you provided good quality shampoo and shower gel. Loved that we had interconnecting door so that our autistic daughter was able to have her own space yet feel she could be close to us. Breakfasts were great too, paper bags were available so my daughter, who finds crowded spaces difficult, was able to have a croissant in her room for breakfast and have a stress free start to the day, which made it easier for her to deal with being somewhere different and out of normal routine. Thankyou so much.

Found air-conditioning confusing to control, but that's probably me being old! We turned it off anyway lol.

staff,room and bed were great also location was excellent for motorway connection

Breakfast room was a free for all there were families who thought taking breakfast in their PJs. was normal the food area had children serving their selves taking food and then thinking it was ok to return it when they changed their mind. We decided to just partake of tea and toast it ensured it had not been handled by all and sundry. poor show and very unhygienic