Beautifully decorated and kitted out bathroom with a superb shower. The rest of the room was nice but not to the same standard of decoration. Large hanging TV made reaching the blind chord behind it, very tricky. Bed was reasonably comfortable but I have stayed in hotels with better mattresses for the price. Good WiFi. Lots of nice touches in terms of coffee tray and bathroom amenities.

Car park is small so difficult to find a parking space.

The room (dog friendly) was spacious and cozy on arrival. big comfortable bed with plenty of pillows. room accommodated for my dogs so had 2 comfy beds with bowls and treats. access to the garden from the room also with tea and coffee facilities. restaurant with beautiful food and plenty of options. close to train station (less than 5 minutes walk) sheets changed after one night.

ripped net curtains. wifi kept disconnecting and network is poor. limited tv channels. 1 member of staff on arrival and checking out was far from the standard of customer service I expected. short, blunt and quite rude. rest of the staff were open and friendly.

Clean rooms. Lovely garden view. Close to Engerfield Hall, which was the purpose of visit. Good complimentary tea/coffee . Staff really helpful and friendly.

Rooms are tired, need a freshen up. Large holes in net curtains.

I found the reception on arrival not very happy I was greeted with we are closed to 12 we have had a wedding all day yesterday I was not given the chance to say can I drop my bag off as I am staying I’m not a lunch customer I needed to drop my bag off as I was going to a party The lady did let me leave it but she also said I could pay. It not have a key Strange there closed but open to take my money Apart from that every thing was good

Clean tidy fresh

it was near to where we was going to

A dead fly on the windowsill in our bedroom, windowsill in the main bar had a dead fly on it and it looked as though it hadn’t been cleaned for a while because there was lots of dust on it. Was told that if you hadn’t booked your room direct with the hotel then a full English was £17.50 pp although there website says £15.00 pp Lighting in the bathroom was very dull, could have done with a extra light in it.

Everything we needed for a comfortable overnight stay was provided. The location in the centre of town was convenient. We enjoyed having access to a town trail walk right from the door. Restaurants in town are very close by.

Although the town location had clear benefits, our room was right next to a busy roundabout so it was not particularly peaceful. Luckily the traffic was light during the night and as we are early risers, it was not a problem in the morning. It may be more of an issue for some.

Nice and quiet! Receptionist was very helpful! Lovely room, everything you need with all the toilet and shower facilities!

Very warm (which wasn’t a bad thing for us just couldn’t open the window for a bit of fresh air)

The hotel is quirky, and the food and ambience are fantastic . Will be back. The coffee and tea facilities in the room are 5 *.

Just need a bit of touching up paint wise , but nothing that distracts from the amazing hotel this is.

Polite and helpful staff. The additional of providing EV charging is advantageous which i was grateful for.

The black bathroom made it difficult to see during a shower. Felt the prices for food was exceptionally high.

Nicely characterful rooms & comfy bed

Could do with more info either on arrival or in the room about the hotel menu or what was available downstairs - wasn’t clear if there was any room service for dinner or drinks.