the cleaning, of the room and the bathroom, the beds, the breakfast (you have to request it with a waiter, and there are options to combine, it is not what you want. It is not like serving yourself what you want, you have to combine. information would be good if they let the passengers know

I would like to inform you that my stay had paid for 4 breakfasts and when I arrived at the hotel the receptionist who was there gave me a "voucher" with only 2 breakfasts, the person who was at the hotel that night wanted to charge me more than 2 breakfasts, each one for $15. Alleging that what Booking.com offers is wrong, and when some write it is "special requests" that is answered by Booking.com. they are not responsible for anything. I had to show her the messages they wrote me “from the hotel” so that she would understand. Now I ask: if she wants to charge breakfast to each passenger, where does that extra money go? ….

This is our 5th time staying at this hotel, we love staying here as our in between resorts hotel. It’s comfortable, affordable, clean, perfect location to Disney and universal, and the staff is always top notch! If we were not Disney vacation club members and we wanted to stay off property for a trip this would be the place to stay! They even have shuttles to magic kingdom, Disney springs, and Universal studios/CityWalk! I’d definitely recommend this to a family on a budget looking for a great off property hotel!

We never have any complaints about this place! Top notch hotel!

We love how cozy this hotel is. The beds are 10/10 even more comfortable than my bed at home. Showers are amazing no issues with the pressure . The sun blocking shades are a great touch no sun comes in at all. Our microwave wasn’t working so we went down to the front desk and the staff personally heated up our food in the back and gave us napkins and utensils. The service here is awesome really, they care about their guest. We won’t ever stay at a different hotel when coming to the Orlando area .

We didn’t have a trash can in our room

it’s in a great location to reach many attractions, shopping, dining and central to the main highways. staff was very friendly and helpful, nice to talk to a happy face who’s doing their job correctly.

breakfast shout be buffet style, this was the first holiday inn I’ve ever stayed in that does breakfast this way, just hate it.

Excelent location if you are goiong to Universal Studios or Disney. A lot of great malls around. Super clean and conftable, the value of what you pay and you get its great. Very satisficed.

The Staff in the check out wasnt friendly

The rooms were Very clean, Kids friendly and the staff was amazing. They went over and beyond to make sure that your stay was enjoyable and comfortable.

I cannot say that I did not like anything about the property. It is so peaceful and it is the best place for a getaway and I took advantage of the area because you can walk to dinner check out the shopping outlets and the area view is also amazing.

Very clean and nice staff

They were out of food, rooms didn't get cleaned, never had clean pool towels. The one morning my husband got waffles and he got eggo waffles because they were out of real ones and they still charged us the same amount. I had to bring out my trash and get new towels myself. I think they are just understaffed and not their fault. All staff were accommatadating and nice. The facilty is fairly new and I hope they can resolve these issues because it really is a nice place.

The location of the property, the condition of the property, and the amenities within the room are perfect! The refrigerator actually gets items cold! Also, shout out to Jolissa or Joelissa, I apologize if I got her name wrong but she really came in clutch with feminine products when my GF's period came on earlier than expected. We truly appreciated it!

the staff was very nice especially the woman who checked us in. exceptional!

no free breakfast. forgot to do our room. we did our own trash and got towels and supplies from the front desk. also you have to ask the front desk for towels for the pool. they don’t leave them out.

Great breakfast and amazing cleaning ! The pool is great and heated we loved ! And its a perfect location close to Universal Disney parks and Seaworld ! Thank you IHG great location !

i just dont liked the cleaning bedroom process and not cleaning everyday because of covid which is not valid anymore because of the reopen process i dont think that is a excuse anymore... and the long waiting for the check-in process ....