very nice new clean and pleasant staff

I helped my family to our room on the 3rd floor . we had a baby so there were full load to carry . not but a few cars in the parking lot and I failed to lock my car door knowing I was coming right back out to grab the last bag. when I came back that last bag was gone . OMG. so unexpected. a nice location and really no one to be seen …. but my last bag was stolen that quickly. I did report it to front desk…. “nothing we can do” was response .

I liked that the hotel was in a good location not too far from stores or places to eat. Since we visited to compete in a tournament that was a plus because we were all wore out. Oscar was also amazing. He made us feel welcomed and let us know if we needed anything he'd be happy to help.

I didn't like there was hair in our sheets and the pillows weren't as firm as I'd like. So that was a bit off putting but other than that everything else was nice.

Nice location and the way the room was laid out. The young lady attended the front desk was fantastic.

We were attending a soccer event and had a game at 8 am. check our was at 11. The games last about hour and a half so we but the hanger on the door so housekeeping wouldn’t come in and we check our when we got back. When we return around 10 the hanger was removed and we couldn’t access our room. We had to go to the front desk for them to reactivate our room keys.

The staff was very friendly and everyone spoke to you. The room was a great size and very comfortable. Breakfast was good and surprisingly fulfilling.

Some areas throughout the hotel definitely needed some maintenance. The elevator panel seemed broken, the light above the shower was out and the towel rack was very wobbly. You could see where it used to be screwed in the wall because the holes weren’t patched

Breakfast was very tasteful and fulfilling. The staff were very friendly and professional. My overall stay was great and checkout was at a great time

My room had hair on the bed and one of the towels had a stain on it but overall still a great stay

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay is the elegance looking of the hotel. Free breakfast and was very sumptuous. Staff were so friendly.

Hotel was very clean and followed by Covid-19 guidance and the beds were very comfortable. The staff did not know the facilities well and wish to more friendly. Individual staff customer service were very different.

The customer service were very different staff to staff. Some evening staff did not know the facilities well. Wish to improve customer services.

Every thing! I have been to a few 5 star hotels and this hotel goes hand and hand with them. The customer service alone had me then the cleanliness. Definitely coming back!

The only thing I did not like was that I couldn't stay a little longer.

It was comforting and easy. The shower was amazing

They didn’t have regular pillows only feather but was told when leaving they had foam in other rooms they could have taken.

the beds where very comfortable and the noise level was awesome

not to impressed with breakfast