The staff were courteous and professional. This is not a five star hotel which is why I choose to stay at this motel chain. It's a cozy and comfortable atmosphere that feels like real life. I'm a union ironworker and I've stayed in many hotels/motels during my career. I've stayed in many quality inn and suites for years across this country. I won't be an ironworker for much longer because I'm getting too old but whenever I'm on the road in my retirement years and I need a place to stay I will continue to find a quality inn and suites when I need a room. I have never taken the time to fill out one of these surveys before but this one is important to me. From the beautiful young lady at the front desk to the maintenance guy Mike with whom I had a few conversations with during my week stay I was impressed with the way these hard working people treated me. The breakfast was good as was the coffee. I hope these folks get the positive feedback they so richly deserve because these are the people who keep this business in business. I will call Mike in a few weeks to check and see if he and his co-workers have been contacted by the upper management regarding the compliments I have shared in this survey

There was only one thing that made me feel a bit uncomfortable during my stay. The first night I arrived I was checked in by an African American man. I make it a habit to ask people I'm dealing with what their name is if they are not wearing a name badge. When I asked this man what his name is he told me that he doesn't give out that information due to company policy. This is not something that got me upset in fact I thought this man might have a life challenge that caused him to be a bit different in his social graces. The only reason that I mentioned it in this section is to point out even he was polite. The fact is he was very focused on the job at hand and got me check in quickly.

The breakfast provided was very good. A good variety. And the breakfast attendant was very attentive to what needed replenishment. The one morning I had a waffle but notified the attendant I thought the batter had gone bad, it tasted sour. He immediately removed the batter supply. Returned later, stated they wash out the container and filled it with new batter. A few days later I tried the waffle again...it was very good. Great waffles!

The only negative experience was upon checking in on Thursday, the young woman was very unfriendly, hardly looked at us, No greeting at all. She appeared to wish she was somewhere else.

Staff at the front desk were great. Breakfast changed slightly--stayed two nights. This is good.

Discovered we had reserved a room with just one bed. To change to a room with two beds I was charged an extra $35.00. This is wrong. Disappointed that our beds were not made after the first night.

Nice room. Pleanty of counter space to put things. Clean. Nice shower head. Friendly staff. Coffee in lobby and breakfast were excellent.. We are return visitors.

We were moved from king room to two queens and our reservations were booked two months prior.. No easy chair in our room. Recoating the parking lot was inconvenient. Drier not working.

Handicap accessibility in the bathroom. Ease of in and out of the main road. Towels were exceptionally plush and absorbent. The check-out clerk was very helpful and cordial. Regarding the photos requested: I've lived in this town most of my life so I hardly thought to take pictures. This was not a vacation, only a necessity due to a broken hot water heater and no parts available due to the supply chain issue and truckers' boycott and who knows what else...?

Lack of needed information at check-in regarding the breakfast situation and direction on the best handicap parking in relation to the room. My husband has great difficulty walking, uses a cane and ended up walking much farther than was necessary. I was not informed that we could not eat in the facility so when we walked to breakfast, I had to walk him back to the room, then I had to return to get his breakfast, carry it back to the room, then return for mine, The temperature was 19 degrees outside to boot! Information would have made the situation and my life much simpler.

Price very reasonable, had availability despite late arrival. Close to interstate but very quiet. Comfy bed, best pillows Ive ever had in a hotel. Great breakfast too. Would definitely stay there again!

Honestly, nothing I can think of!

We called to let them know we would be late checking in. The employee couldn’t find our reservation. Manager took over & found our reservation. Booking.com had put it under another name. Manager made sure we had our rooms & was very nice.

Breakfast could have been better but staff was great and very friendly. They were willing to help and assist us and our needs with a smile. Even watched my grand son for a minute while I brought my bag out to the car. Best staff ever❤️

Breakfast could of been better

clean, nice staff

was told pet friendly, but our cat couldn’t stay

Fair location with access to local services, reception staff were competent but not overly friendly. I had to remake the bed because the under blanket was ruffled and the pillows were oversized.