Everyone was amazing room was comfortable

I have been coming to drake and the Coq d'Or since I was 5 that I can remember usually around Christmas because of my birthday. It was always special, elegant,.I does not feel special or elegant any more. The drake it self use to smell elegance. It doesn't anymore. Just Very nice hotel. Not even Histoiric! Also disappointed in the bathroom so small could put make up and other things on sink at same time so small.

The service received the entire time we were there was exceptional. The food in the hotel as well as room service was amazing! My only regret is that I wasn’t aware of the High Tea and they were completely booked so I didn’t get to experience that but everything else great!! The Bell man, Floyd, went above and beyond, especially running to get my bags in the Lyft before they left. The view was amazing, bed was comfy, hotel was clean!! We will be back!

The last day we had no hot water as the boiler was down so we couldn’t shower before we left. Not a huge deal but a slight inconvenience.

The room was wonderful and unusually large. Everything having to do with the room expectations was spot on. T.V. lost single, we reported the problem, and someone was at our door within five minutes. He tried his bag of tricks. No luck. He said there was one more thing he could try before writing up a job order for the next day's crew. It was to go up on the room and clean the ice and snow off the dish. It was cold and snowy. Within ten minutes the single was back and all was well. I found this to be typical of all staff we encountered. Once again, congratulations to the building management.

We were contacted by our online vendor and offered an upgrade for an extra $25 dollars a day. We accepted it and paid the additional $125 dollars. However, when we arrived at the hotel they had not been advised of the upgrade. We realize this is not in the control of the Hotel, and did/are not faulting them. We feel that the hotel should be aware of this issue by Booking.com lest they care to take action according to their policy. Every other area was exceptional, despite the hotel being sold out. Though the main lobby was crowded with adults and children, plus the restaurant, the staff were cordial and professional. My hat is off to the manager of this hotel. His masterful leadership is evident.

Nice view for Michigan Lake & Lake shore drive .Thank you for giving me a lake view room when I requested on my return. Clean , comfortable! Thank you for the lovely welcome gift, welcome card nice touch to welcome me back ! . Professional, friendly staff @ front desk. Perfect meals for Christmas dinner @ Hotel Restaurant , very nice server / waitress on Christmas Day who did amazing job recommended a perfect meal for me & my family . Will be returning to this property in near future

Cafe on Oak needs a little help w staffing , service . ..on December 27 th was incredibly slow, I waited over 20 min to get any service while I sat at the table before even ordering coffee & food . But on a 28 th morning there was excellent service , it was well staffed , with friendly waiters.

We book-ended our trip, returning again to the Drake for the final night of our holiday. The Christmas tree and decor were still as impressive as when we first arrived on day one. We also enjoyed dining in the bar Coq d'Or again, it has the perfect classic decor and lighting (1920s/30s) of which I'm very fond of! Tasty food, attentive service and a good buzzy atmosphere, people dropping in for Christmas drinks etc.

Overall our return stay was still lovely but in a different room/floor than first night and wasn't as nice. It was a little drab, smaller and faded, but same price as first night's stay so that was a little dissappointing. Also, the lady in the souvenir shop on right hand side on ground floor was quite hostile and unfriendly, she glared at us and barely spoke, I found her manner quite baffling considering we were buying a gift there! Just to clarify we also popped into another shop which had flowers, and that was lovely.

The location is right in the heart of the Gold Coast. Steps from Oak Street boutiques and 900 Michigan shops. Many restaurants and cultural offerings within an easy walk or short bus ride. The hotel is beautifully preserved and offers a luxury vibe at a reasonable price. Many families were there celebrating the holiday season at high tea in the gorgeous Palm Court. The staff is helpful and very accommodating.

It can be very bustling in the entry and lobby with limited seating. The rooms are comfortable but are older. The Palm Court has such limited hours there was no place to have a cocktail except the basement bar that was always jammed and so noisy we had to go elsewhere.

Love The Drake. It is always at the top of my list. The breakfast restaurant at the hotel is lovely, and they have amazing Christmas decorations. I did not have time to do tea, but I did get to enjoy the harpist from the lobby area.

The in-room coffee and room service could be improved, especially for a hotel of this caliber. Also, the tablet in my room did not work.

My room has a beautiful lake view.

The hallways and my room were extremely WARM. The fan did not work well which resulted in temperatures being warm throughout the night. Staff needs to be more courteous and please SMILE. The front desk lady was distracted, no eye contact, no friendliness when I checked in. During my stay, I had asked for help from a few staff members at the entrance and once in front of the Palm Court before our tea time, they were annoyed, impatient and not eager to help. It was unfortunate for a beautiful and historic hotel.

I liked the room, the upstairs bar in the Palm Court, Bartender Thawat was very enjoyable! There was another gentleman that gretted going up the stairs when we checked in. Noticed the shirt I was wearing and gave me a Roll Tide! for the University of Alabama. Then some more conversation. Later that evening when we were heading out caught my wife and I and took our picture by the big Planter by the stairs. Wife was very happy. We had our wedding reception at the Drake 25 years ago July 18th.

There really wasn't anything, The only thing we just wanted a quiet drink and the bar was busy downstairs which is a good thing. I will get my executive martini next time.

Room 1016 was great. Loved the high floor. Room service was prompt. All staff we encountered were friendly and helpful./

Everything was good. I would recommend turning the deserted executive lounge and board room into a selfie room. The windows and views are great and with a little redecorating, could be an added amenity, especially with younger crowd.