Great location near airport and close enough to downtown Charlotte. They had an airport shuttle available, although we didn’t need it. The warm cookies at check in were a delightful surprise and they had an allergy free option available if needed, and I appreciated seeing the inclusivity on the treats. Room was also spacious, cozy, and had a comfortable bed.

The location from the lobby to the rooms was a bit of a hike and only 1 of the 2 elevators was working (and front desk staff didn’t appear to be aware because they directed us to the broken elevator) We had no issues with this but I see how this could be an issue for someone older or with mobility issues.

Our flight was canceled, hotel was close to airport. Free shuttle to and from airport. Everyone was very friendly and professional. Shower was amazing, great water pressure!! Shampoo, conditioner and body wash were pump bottles in the shower, not the small complimentary bottles, so there was plenty. Bed was very comfortable and pillows were perfect for neck support.

Breakfast was not complimentary, $18.00 per person. It was a buffet with fruits, cereal, pancakes, eggs, bacon and sausage. You could also order an omelet if desired. The food was good just beware it's not included in the price of the room.

I was having a really crumby trip until I got to the hotel. In the middle of the night the front desk rep was kind and welcoming. Now the morning Front Desk Clerk Juan was the embodiment of customer service. At 8am in the morning I was greeted with out of this world Charisma and willingness to assist. I was never supposed to be in charlotte had a horrible time u til I came across these two employees who treated me above and beyond when no one was looking. Mind you I walked in looking homeless and was still given star treatment! And I got a warm cookie! I didn’t even no that was a thing! Great job guys. Thank you. Thank you. Thank you. Gricelia

Check in was smooth & ladies that checked us in were fantastic & very helpful with some of our requests.

Checked out at 4am & desk person not very personable. After we left the room card at desk & got the shuttle to airport. our daughter in law forgot her wedding dress in the closet, she took shuttle back but early morning guy would not let her in! Said it’s only a digital key. we did not have a digital key, we had a key card. Finally a woman came into work & she understood & let her in. All ended up ok but did not to be so difficult.

The hotel was quite close to a flight path (or at least one of the flight paths) and while that was a bit noisy when outside it was surpringly not noticeable when in my room. There was a reasonable gym and a small pool, but I didn't swim. It was a short walk 5-10 minute to some restaurants and a 7-11.

It was all OK.

The room was great, I however think for the money a breakfast would have been nice. I was disappointed to realize it was $20 a person

I wish the breakfast would have been included or at least not so expensive

Michelle the front desk agent or supervisor was amazing. I truly appreciated her service, she went over and beyond even when it was busy. She was persistent on making sure that I was taken care of and switched me to one of the best rooms. She is what you call a leader and deserves to be promoted. She made my stay warm and even with the incident at the breakfast she made sure that I was okay and even apologized. Michelle and the shuttle drivers will be the reason I will come back. They truly made me feel like I was appreciated as a guest, even the shuttle drivers kept asking if I needed water and cookies lol while waiting for my Uber. Thank you for your service!!

The breakfast actually disappointed me, the fact that the server was demanding and cut throat with not allowing me to take yogurt to the room was ridiculous. I even left a tip and she kept saying that it’s the policy. I’ve worked in the hotel industry and know to never lead with “it’s the policy” definitely if it’s just yogurt she could’ve went out of her way to see what she can do or even apologize and show empathy but she didn’t and stated if you want to talk to the manager you certainly can. What kind of service is that after I just left a tip? Then proceeded with taking yogurt from my table like I was going to steal it. This was the worse part of my stay and if I do stay at this hotel again I would not get breakfast. She just wasn’t a pleasant server.

The room was very comfortable and the amenities were nice. The view out my window of the trees was so relaxing. Very pleasant stay.

Less salty food and ripe melon chunks would have been nice. Also, no one could give me directions to a simple nearby place. I couldn’t get the personal coffee maker to work,

Jasmine made everything perfect. We were feeling defeated because of the rain , but I could see the sunshine in Jasmine's smile. She was extremely helpful and so nice. The bed was comfortable. The food was overpriced and small portions. That's ok because the food was only average. The restaurant staff was sufficient. It's a beautiful place, good location. Try Nana Morrisons Soul Food located next door. I'd definitely recommend and I'd stay again. I may be making reservations today 😉

The food is very expensive for average food.

Was a nice, clean hotel with a friendly staffs s a nice location.