It was all quite nice. I didn’t give it a 5 star because you can always improve on something. The staff was very nice and accommodating for the extra things we needed. They were very friendly and pleasant to deal with.

I felt like the temperature of the pool water could have been much warmer. We took our grandsons to Jurassic Quest and just decided to get a hotel because they enjoy swimming and staying at hotels but two of the three couldn’t swim because it was too cold. so that was disappointing for them. The fruit that was served at breakfast had a funky taste to it that I didn’t like at all. It definitely wasn’t fresh.

Excellent room, great breakfast. Pool was clean and room was warm so the kids could swim for hours.

There were several car break-ins at night, 1 right next to our car on the first night, and a few more that next night. Everyone felt like they had to jockey for parking spots towards the front since it did not look like there were security cameras in the back (at least that I saw).

Everything! Location for shopping, proximity to Franklin Park Conservatory, and the zoo. Also loved having a kitchenette for some dietary issues. So nice to have the extra room also.

I really don’t have one complaint except that the pillows had an odor…all of them. The linens were clean but they need to wash and Clorox the pillows underneath.

Breakfast was great choices. Here for a basketball tournament. Boys enjoyed breakfast also. Suite had enough room and a full kitchen with an ice maker in refrigerator. Clean room and friendly staff .

I didn't like the one entrance to the bathroom through the only bedroom. Usually there are two entrances as not to disturb everyone. It was clean though.

Room was good and well-appointed. Definitely met our needs.

The valence, duva' was stained. The manager was very sympathetic and apologetic. She immediately moved us to another room which was clean. My only real complaint is that the bed was too soft.

Easy to get around, straightforward signs to get you where you need to go. Super cool social with free dinner and booze on a Monday night. Bed was excellent, room size is perfect and all the amenities were a great addition. Great breakfast options as well! Hotel staff was friendly and ready to help upon arrival. Quickest hotel check in I’ve ever experienced. 👍

Wonderful servers and selections in a warm welcoming seating area

This is so miniscule, but, sure would appreciate a nicer toilet paper. Maybe what is used prevents clogged plumbing??

The breakfast was exceptional - hot and cold choices. Clean area and good coffee.

I can't think of anything to change. It really was a good experience. The staff were kind, the place was clean, and our rooms were well stocked.

The beds used to be the most comfortable around with Y back problems. This stay we had 2 different rooms & both of the mattresses were very painful upon waking up.

The hotel was located right next to the shopping that I was in town for, but in a way that was accessible and I didn’t have to deal with much traffic to get to. My room was great. The sofa was a little firm, but that wasn’t a huge deal. My bed was like a cloud! It was truly one of the softest beds I’ve ever slept in. I liked that the mirror and sink were outside of the bathroom so the mirror didn’t fog up while I was in the shower, also the water pressure in the shower was fine; but if you want a great shower, maybe lower your expectations. I did appreciate that there were shampoo, conditioner, and body wash built into the shower. It was a pleasant surprise that they were pretty good quality too! I also like that there was a full sized coffee maker and real mugs available for me to use. Plus, salt in the cabinet because I like a pinch of it in my coffee to curb the bitterness. It was a small thing, but I appreciated it!

The corridors are a little windy. And it was a little confusing to find my room because it wasn’t where I thought it would be, at all. I was in 308, which you would think would be next to 307 and 309, but it was actually down the hall and around the corner. not a big deal, just a little odd. Also, the door on my bathroom was so loud and squeaky that I didn’t get up in the middle of the night to use the restroom for fear of waking up everyone in the entire hotel. Very very minor things in the grand scheme of things though!