The staff.

The fact they took $50 per day without explaining the amount drawn from my account. This is criminal in my eyes.. YOU NEED TO MAKE PEOPLE AWARE WHEN THEY BOOK. REGARDLESS THROUGH A SECOND PARTY LIKE BOOKING .COM. When U are on a budget you don't plan for these crazy robberies. And then you may not get it back till the end of your travels.. you can take it out on the day U should darn well put it back. Not good enough

I enjoyed the time I spent there, and Rickey A. and Tiffany were the most helpful and attentive employees. They really make this establishment easy to return to. Kudos to Rickey A. and Tiffany!! Total gems.

I didn't like how it took so long to receive fresh linens in the morning. There were never fresh wash clothes available until the afternoon. They may want to figure out a new way of doing laundry or order enough linens to go around.

Friendly staff and shuttle drivers. Buffet very nice. Close to downtown.

Water leaking from ceiling of Room 724 and commode had a problem flushing. Thought water was getting on toilet seat from commode flushing and we didn’t realize it until 2days later that water was dripping from ceiling bad from room above us and then the toilet was about to overflow in Room 724. We were given another room. On Monday 5-8-2023 there was no breakfast buffet which was fine, but Crowne Plaza Memphis had only one person seating guest, taking orders, cleaning tables, bringing out food and ringing sales. Waited 1 hour to be served. It was way too much for one person to handle alone and no one came out to help her. A buffet would have been more manageable for one person.

The staff and the shuttle service. I meant all three drivers while I was there and they were all very nice and hospitable

No microwave in the room. It's an inconvenience to go all the way down to the lobby when you're tired AND hungry. Maybe consider putting one on every other floor

Hotel beds are usually lumpy or generally uncomfortable or you have to triple up the pillows to make one. That was not the case here. The bed was VERY comfortable, I slept like a rock. The pillow were exceptional!

I could hear everything in my neighbor's room. EV-ER-Y-THING. Yes, even using the bathroom. ew. I was there for a conference and was supposed to receive Conference rates but was charged full price.

The hotel was conveniently located to several downtown attractions. The staff was very friendly. The restaurant located inside the hotel was immaculate.

I didn't like that breakfast wasn't complimentary.

Rooms were Excellent and nice and clean....Modern too Free shuttle was fantastic! Drivers and staff excellent Free lemon and fruit water in lobby was perfect.! Gym was Great!.. Pool too! Close to downtown Memphis Across from Elvis' Lauderdale Apt..Wow

Nothing..every thing was super

I really like the location and Tiffany was really helpful. she spoke to me throughout my visit.

room 328 phone didnt work and the key card didnt open the workout room.

The staff from the front desk to the cleaning crew were over the top nice and were ready to help if you needed anything

The bed was not the most comfortable to me.

shuttle bus driver was amazing!

nothing