I enjoyed the time I spent there, and Rickey A. and Tiffany were the most helpful and attentive employees. They really make this establishment easy to return to. Kudos to Rickey A. and Tiffany!! Total gems.

I didn't like how it took so long to receive fresh linens in the morning. There were never fresh wash clothes available until the afternoon. They may want to figure out a new way of doing laundry or order enough linens to go around.

Friendly staff and shuttle drivers. Buffet very nice. Close to downtown.

Water leaking from ceiling of Room 724 and commode had a problem flushing. Thought water was getting on toilet seat from commode flushing and we didn’t realize it until 2days later that water was dripping from ceiling bad from room above us and then the toilet was about to overflow in Room 724. We were given another room. On Monday 5-8-2023 there was no breakfast buffet which was fine, but Crowne Plaza Memphis had only one person seating guest, taking orders, cleaning tables, bringing out food and ringing sales. Waited 1 hour to be served. It was way too much for one person to handle alone and no one came out to help her. A buffet would have been more manageable for one person.

Hotel beds are usually lumpy or generally uncomfortable or you have to triple up the pillows to make one. That was not the case here. The bed was VERY comfortable, I slept like a rock. The pillow were exceptional!

I could hear everything in my neighbor's room. EV-ER-Y-THING. Yes, even using the bathroom. ew. I was there for a conference and was supposed to receive Conference rates but was charged full price.

shuttle bus driver was amazing!

nothing

Rooms were Excellent and nice and clean....Modern too Free shuttle was fantastic! Drivers and staff excellent Free lemon and fruit water in lobby was perfect.! Gym was Great!.. Pool too! Close to downtown Memphis Across from Elvis' Lauderdale Apt..Wow

Nothing..every thing was super

The hotel and hotel room was clean.

The hotel needs some updating and renovating. the ceiling was peeling a little and the corners and edges around the floor and heater weren’t sealed completely. I checked in late and the woman at the desk I was a little skeptical if she worked for the hotel because she was wearing plain clothes and not a uniform or name tag that let me know she worked there. For the distance from Beale St and everything else the room rate could’ve been cheaper.

The hotel was lovely. The staff especially the shuttle drivers was helpful, knowledgeable, caring.

Breakfast was very expensive. In order to not pay 20 for breakfast one had to take shuttle because there were no alternatives nearby

The gentleman that checked us in was so kind, friendly, and helpful. He just radiated a positive attitude and should be recognized for that.

None

The outdoor pool, the staff particularly Reginald the shuttle bus driver, the location.

Would prefer more regular housekeeping rather than having it upon request. Also, bigger bath towels.

Excellent customer service and Ashley was very helpful and kind.

All went well except the heater wasn't working in our room but maintenance came and checked it and we were immediately placed into another room.