How friendly and accommodating all the staff were. We extended our stay by another night. The staff even made sure we could stay in the same room.

Breakfast was excellent, exactly what you needed to set you up for the rest of the day. Food was freshly prepared.

The staff was friendly during check in. The breakfast was good. The cleaning person came everyday to replenish towels. The bed was comfortable. It was close to the main strip but not too much noise.

Everything was good

Room was clean and nice. Shower was nice and no hairs left behind from previous people like most hotels.

The breakfast was good! The room was big! The tv had good cable stations! All the employees were very nice !

No bathtub, only a shower. It was a big/huge shower but I love baths. No where in bathroom to put your toiletries, such as makeup, facial cleansers and other facial stuff women need! No where for men to put their shaving stuff or toiletries either! Big open spot by bathroom that could use a table or something to put such stuff or snacks, etc. very small dresser to unload your clothes into if your staying longer than just a weekend!

Got a room with a 'kitchen'. The room was big. It had a full size fridge. Small sink in kitchen area. 2 burner stove, induction. Stove was not operable without induction cookware, not provided. Had to use small microwave instead. King bed was good. Shower was great, no tub. Room was renovated nicely. Excellent location off main street but in middle of everything. Good breakfast. Good breakfast room. Good staff.

No table and chairs in kitchen. Induction stovetop was useless. Outside of building looked really bad, but room was nice. Bathroom was small. No hooks or shelves for toiletries, etc.

We booked a room through booking.com at Americana travel lodge by Wyndham. Upon arrival as scheduled and confirmed with night clerk the office was locked we couldn't check in we called 32 times booking .com called them and corporate so we slept for an hour sitting up in our car . Cesar and his staff at Best Western let us in their lobby booked us new rooms and let us use the bathroom to put on clean clothes as we had Ben in the car about 12 hours driving beforehand . They saved our trip and sanity. Thank you!

Pool size a bit small only 1 elevator for staff and guests to use makes wait time a bit long

HOTEL WAS A GOOD LOCATION IN PIGOEN FORGE BUT FIRST IMPRESSIONS NOT GREAT BREAKFAST WAS GOOD STAFF WERE VERY FRIENDLY ROOM WAS CLEAN AND COMFORTABLE

LOCATION WAS GOOD IN TERMS OF LOCATION IN PIGEON FORGE - CENTRAL AND EASY ACCESS TO ATTRACTIONS - BUT THE HOTEL ITSELF IS TUCKED BEHIND ANOTHER BUILDING BEHIND THE MAIN ROAD, AND LOOKS NOTHING LIKE THE PICTURE. OTHER CLIENTELLE WERE... QUESTIONABLE.

The location was great. Motel is close to lots of stores and restaurants. You can walk to many of them. Rooms were super clean, smelled good, beds are comfortable, and showers are really huge. Also, room 211 was very roomy. Would definitely recommend this place to anyone looking for a great clean room and being close to many places. We will be staying there again when we go back. Don't judge the book by its cover as the saying goes.

Honestly, I can't name anything I didn't like about it. 😃 😊

It was close to everything.

The pictures of Sure Stay that are posted are deceiving, the pictures make it look very nice! When I arrived and pulled into parking lot....I was like...whoa! It looked scary, like an area that could be bad, a place bad things could be happening. Also they don't have a elevator and my husband is very ill and can not climb stairs. I requested a ground floor room but they gave me a second floor room, I explained and she then changed it to a ground floor. Inside room was nice and clean.

Enjoyed the breakfast and the cozy room. Felt comfortable staying in the hotel and hotel was off to the back in a good location would defiently consider staying there again. Staff was very pleasant and helpful!

Floors need to be cleaned a little more. Just a few touch up at the hotel would be nice.