I had the pleasure of being assisted by Mr. Sayeed, the receptionist at this hotel, and I must say he made my stay exceptional. From the moment I walked in, Mr. Sayeed greeted me with a warm smile and a genuine willingness to help. He was incredibly professional, efficient, and went above and beyond to ensure my comfort and satisfaction. His knowledge of the area and recommendations for local attractions were spot on. Sayeed truly embodies the spirit of excellent customer service and is a fantastic person.. Thank you sayeed for making my stay unforgettable

The room was decent and at the same time it was clean! Faranza at the front desk did a fantastic job of helping as well! From activating my room keys when they deactivated on me to providing class A attentive service and helping me find good places to eat while I was stay in Richmond she exhibited what any corporation or any establishment should expect from their staff! Professionalism, kindness, and attentive service was shown throughout the entire my stay.

We recently stayed here after our house caught on fire )and it couldn't have been any better. Dawn at the front desk, was kind and considerate and made our stay exceptional. She went out of her way to accommodate us and I will always be grateful. I now recommend this hotel to anyone I know who needs to come to Richmond for a few days. The beds were comfortable and the bathroom was cleaned. No complain at all . Satisfied.

When i reached my reservation got canceled but front desk person checked me in but he gave me complimentary upgrade 2 bed room cause they were sold out . I took that opportunity cause I was so tired and had to attend my meeting with my coworkers. Room was not bad and also clean . Just want to share if you high expectations that hotel is not for you . This hotel is budget hotel . Do not expect high anything you will be dissapoined.

When I reached there it's already midnight almost 3 am . Front clerk was not able to check us in but he did created for us as a walking reservation cauae of we request him . It's midnight and drove almost 8 hours plus we had pet with us. In the case front clerk gave us access and finally we are able to checked in .our room was clean and hotel seems like very quite .

When I was showed up at the property I ask a favor to the front desk person if they can gave me a cheaper rate . Front clerk called the manager and ask manager permission and gave me cheaper rate and gave me access as a walking . Great service sometimes you barely get that good guest service .Talking about cleanliness room was clean no issues .

We needed a place to stay temporarily 1 night until our new house could be completed. We also have a puppy which made matters more complicated. The hotel was just wonderful. Great friendly staff willing to please. The beds were very comfortable. . We really enjoyed our stay .Great location close to shopping area. We highly recommend.

My rating was low before speaking to the manager at the front desk. But manager the lady was working for got to ask her name made it so much better with her fixing my canceled reservation issue. I would definitely come back and stay. The room was clean and The shops nearby was great! Thank you again .

Wonderful guest service and front desk people were very friendly and prompt.  Room was very clean and never seen any bugs. Well kept place and couldn't ask for a better place to be for an extended stay and Nice clean property. Very polite staff. Great management. Comfortable beds . Clean environment. Very convenient. Good breakfast.

I was there because I was preparing to get ready to move to another apartment. I stayed for on night even though my reservation got cancelled . The room was really good. The front desk guys were really polite. The manager did her best to help me out.