It was clean, great front desk staff, shuttle driver was awesome and great location.

The bar staff was terrible, we had to remind her about our good order, my husband went and picked it up from the bar and then she didn’t even give him napkins with the wings. I reminded her about it but she never brought them again I had to follow them myself. When it came to paying the bill my husband followed her at the bar and gave her his credit card she came back 10 minutes later with the bill and no credit card, my husband told her that she had his card. It took her 15 minutes to bring it back.

Very easy to get to from the airport, using the Aloft Shuttle, driver helpful and polite. Erin at check-in was especially welcoming and attentive, which was appreciated as I have a hearing impairment. She spoke clearly and set everything up for a perfect first night after a long convoluted flight from Australia, with multiple connections, and suffering from severe fatigue. The room was comfortable, well designed and ideal for getting undisturbed sleep, so that I was well on the way to getting over jetlag and having a productive business trip! Thanks again!

There was nothing that I didn't like. Everything worked perfectly and the room was well designed and spacious.

This hotel was awesome! The inside looks new and updated to include the lobby, hallways, rooms, etc. Even the outside was well maintained. The staff was also exceptional! The girls at the front desk were so nice and helpful. They loved our dog! The cleaning staff were also very friendly and helpful! The location of this hotel was convenient for us. It's close to the airport and rental car companies. Would definitely stay here again!

The only thing I can think of that we didn't enjoy are the pillows, but I feel like that is more of a preference thing than a fault of the hotel.

Super conveniently located near the airport (important because Seatac is INSANE-- if you have a rental car, get to the airport at LEAST 2 hours early). Well decorated and clean. There is a nice lounge area with games and an onsite bar. Parking onsite is in a parking garage; the gate wasn't working with our keys, and the staff comped us breakfast for the inconvenience (breakfast not included in the price of the hotel). Coffee is free.

Breakfast is not included-- there is selection of convenience store style items like smoothies and cereal, and also some heated options like breakfast sandwiches.

Malasia, who checked us in, was lovely, and didn't bat an eye at my request for three extra blankets (don't ask). The room was bigger than I expected, with lots of floor space, desk space, even space for extra people to sit if you were having a meeting in your room. (Though I personally wasn't traveling for work.) Plenty of parking (we had a rental car we hadn't yet returned) and you could take the elevator straight from the garage to the floor you were on. I also liked that you didn't have to use your room key in the elevator.

You could hear the nearby tram go by, though my husband says it knocked off about midnight. I was already asleep in spite of the tram. The only breakfast available consisted of prepared foods that you could buy, though they were willing to heat them for you. But you couldn't sit down and eat, you had to grab the food and go eat it somewhere else. We ate at the Denny's around the corner.

Loved the facility. Pulled off “boutique” well. The room was great- stylish and clean and with great pillows. Temperature and lighting were spot on.

Location is great, but be forewarned it is literally UNDER the light rail. I thought planes were taking off right above me but it was trains. The bar was closed on Christmas and Christmas Eve. I understand giving folks the nights off for family time, but travelers being forced to travel on those days might REALLY need that camaraderie. I chose this hotel specifically because it had a bar, thinking nearby establishments would be closed. They were, as was the hotel bar. You can’t tell me that at least one employee would have volunteered for holiday pay.

Great! Awesome value. Highly recommend. Super social hotel with large nice hang out spaces on the first floor. Everyone seemed to be having a good time, which is so rare for a airport hotel. Good food and drink. Rooms were modern and comfortable. Staff were super cool and friendly. Also there are trails that can be walked on not too far away. Place to stay again as soon as possible. Also nice gym.

Nothing for the price it was awesome.

Nice room, spacious, modern design, all essentials, nice lobby with bar, games, although I didn't use it. Beds comfortable. Occasional slight noise from planes, but mostly quiet.

Heating/cooling controls not intuitive. Very frustrating to set. I like to have a constant fan for white noise but couldn't get any fan noise despite setting on high. The breakfast items were all for purchase and overpriced, so we ate elsewhere.

The hotel is in a good location from the airport although the exact location is a little bit confusing. The room is clean. The bed is all right. I love the bathroom spacious and really clean. The staff are all friendly and helpful. My daughter enjoyed playing in the lobby. It was nice that there were a few things to do while staying in the lobby of the hotel. The hotel is also very vibrant with colors. Entering will make you feel good and happy. Also, we love that there is an available shuttle to take you to a few restaurants around the hotel. The driver is funny, kind and friendly. Thank you for making our stay enjoyable and fun even for just a short time.

Nothing

Loved the shuttle and the location. Appreciated that the bar was still open when we arrived.

Lobby has a heavy perfume smell that, thankfully, doesn’t extend to the rooms. Although there were only a few people in the bar/restaurant service was very slow. We ended up just getting our glasses of wine (15-20 min wait) and leaving even though we had wanted some food.