Staff is very kind and helpful In the old quarter so close to many restaurants and many places of interest in Hanoï, you can do a lot just by foot. They organise pick up from the airport but we had to wait for 45min. A driver finally came after a couple of phone calls. I did not understand what happened but in the end they managed. very good suggestions for breakfast and dinner Got a discount for the imperfections without asking for it.

I was very strongly and repeatedly asked to rank my stay 10 on booking, I felt a bit harassed, likely strong pressure from the boss, that’s a pity. It rather worths 9 because of the noise of the street (that’s an animated area, it comes with its pros and cons’), and the little imperfections (it’s not French culture to rank 10 what’s not absolutely perfect !)

Arrived early morning and dropped off bags for some daytime sightseeing. Was allowed to check in around noon. Mee was a fantastic receptionist and made my family feel welcomed. She had maps and information and quick, accurate answers to our questions. Very helpful. The room was narrow but long and the two large beds comfortable and immaculately clean. The shower was hot and powerful, and the aircon frosty. TV had 800 channels with many languages widely represented. Nice robes, slippers and toiletries provided. Everything premium level standard. Powerful and accurate bum gun to blast away the gremlins. Score. Big, wide window overlooking Cau Go street with activity 24/7. Fascinating. A Circle K convenience store located right across the street. Many Hanoi sights are within easy walking distance. Staff helped with finding a birthday cake for our daughter and arranged a booked car to airport upon departure. All very professional and conscientious. We loved our stay here. Highly recommend it.

We only stayed 3 nights. Would have like to stay another 3 nights. The jewelry counter at the front of the hotel makes first impressions slightly confusing. Easily overcome when you realize the reception desk is near the rear of the foyer.

Property was located in a great spot! Close to a few of the well known attractions and only very cheap taxi fares to other attractions also! Moon the receptionist was awesome in welcoming us to Hanoi and helping us with how to get to places and other places we didn’t know about. She spoke very good English and was happy to help us with anything we needed. We were also upgraded free of charge to the better room with a window view which was awesome too! Thankyou Moon :)

The air conditioning wasn’t very efficient for the room size but because it wasn’t too hot in Hanoi it was okay. Also you need to turn the boiler light switch on 15-20 mins before showering which can be inconvenient if you’re running behind time.

I did this morning. Best Location: I look for a place close to Sapa Express since I will go to Sapa on this trip. And also I would like to explore old town Hanoi. The photos in Agoda shown a tasteful designed interior. The place matched the website and beyond. I got the room on the top floor with a terrace and a corner room with windows the catch the morning sunlight. The location is just a small walk into old town to explore the route of renovated old building in the middle of street food restaurants. The weekend night market is only a couple blocks away. Wonderful staffs: I am very lucky to meet a good front deck, Mr.Thinh. He speaked very good English and very helpful. He recommended a joined trip to go to Ninh Binh. It turned out to be a joyful trip and Thinh gave me a good discount much lower than a French guy whom I met on the trip. He said that he paid much more. He also arranged for a private taxi with good price to take me to Duong Lam Ancient Village since it was not a popular destination. It turned out to be a very good day trip with authentic old towns with wonderful local. I met a little girl with perfect English. Visit Thay Pagoda on the way back and it happened to be during a Buddhist festival. By the way Ms Moon, the manager also always there. It turned out that this 3rd time in Hanoi was the best. I arranged myself to be back here again after Sapa to stay in the wonderful place with wonderful staffs

Nothing

Everything. It was a good location and great value for money, although no breakfast was provided, unlike other hotels in Hanoi of the same price range. Very clean and a great location Five minutes walk to Hoan Kiem Lake and the Water Puppet Theatre and there is a very convenient Circle K mini-mart opposite for drinks and snacks and sandwiches, open early to late.

The room I booked wasn't available so they gave me an upgraded room, but only for 1 night, so I had to check out of it the following morning and then back into another room. It was an inconvenience. Why wasn't my room available? And why wasn't I allowed to stay in the other room? It was their mistake, not mine. The other room had bad TV reception and the bathroom was a bit more worn.

The staff by the name Thing was excellent. Speak good English. I had a nice conversation with him during my stay. He friendly and helpful and can communicate with guest and always have a smiling face. Moon the manager also excellent and we spoke on the last day too to check how is our stay. End of the day. I would like to suggest Hotel to provide shaver too as during this trip I have totally forget to bring my stuff. Hopefully if there is a chance of coming back. I will definitely stay again

Hotel well located in the center of Hanoi - the team is also available and ready to help if needed.

Maybe the price - a little expensive for the Viêtnam standard but still affordable.

It's me again ! And im back for more ! 3 days 3 nights this time, and they do not disappoint ! Stellar performance from the team here, accommodating my requests to have my clothes cleaned, quick turnaround. Strong shower power. Quaint charming rooms with nice balcony. What more can one ask for. Concierge even booked transport for me to the airport ! The great BanhMi Long Hoi, and famous Cai Mam are under 5 minutes away. I'll be back again ! (And so should you, dear reader !)

Very good location and great service from the staff. My and Louis are always willing to help and make sure you are comfortable 100% recommended.

The staffs were very friendly. Especially Louis and Mai, they were very helpful and they went out of their way to help us as in booking our tour to Halong bay, for our last minute laundry and swapping our booking dates to facilitate our tour and our returning date.