Great location! Walking distance to the centre with lots of foods and cafes nearby. There's a Maccas literally next door for your midnight hunger. We booked 2 rooms apartment during the Easter Holiday. Check-in staffs were amazing! They even prepared a little gifts and chocolates for the kids. The rooms are clean and neat and very spacious. We love our stay and would totally come back again for our next Canberra trip.

Some of the appliances were not working. We had to call reception for a new hairdryer that died, which the staff quicky brought up. The coffee machine was also broken (couldn't be bothered to call). Since we were there for Easter holiday, there were limited staff for service. Even when we put up the sign to clean, they missed it and had to call for them to come and refill the body soap and replace the towels. We understand that they're short staffs but with public holidays, they should probably be more prepared for more visitors? It's no biggie though, the staffs were still amazing in helping us with our stay.

Pros: huge bedroom, super clean, separate sink by fridge, robes, great location for being walking distance to both the city and ANU. Also super helpful staff: Gabriel was fantastic! I would definitely stay there again.

My only negative points of feedback are: 1: The mini-bar fridge; it's stocked with drinks and has special grooves for them, which makes it hard to fit in things of your own. 2: The system for signalling whether or not you want daily cleaning (button on door *and* sign you hang on door) could have been explained a little better upon check-in.

Great room and well located.

We were given a $10 voucher if we didn't need room housekeeping on a particular day. However they required a decision by midnight the night before. This seems unreasonable as the decision for housekeeping may be made depending on what happened the night before. Also the restaurant below made a fuss and refused to honour the voucher when I accidentally paid before I said I had a voucher. They made me go to reception to ask for a refund off the hotel bill which in of itself seemed an imposition to the staff there.

Size of the rooms and quality furnishings and fixtures. The kitchen was also well equipped whilst we did not use this it would benefit someone staying longer Bathroom was lovely with nice toiletries. It was a nice touch that you could nominate not have your room cleaned etc everyday with an added bonus of $ 20 food/beverage voucher to use in the excellent attached Restuarant Marble & Grain every time you chose this option. I was still able to get extra teabags from reception. Quiet, even though you are on light railway and fairly main road

Furniture on balcony was a little bit basic, table and two chairs, not overly comfortable

The room was comfortable and clean, the bed was amazingly comfortable, and the location was perfect. Easy to access everything we needed. Short walk to lots of locations. The staff were very friendly and helpful, including the brand-new staff member who checked us in when we arrived!

The only thing I didn't quite like was that the room we booked was said to have a balcony - it did, but it was tiny and looked directly into the rest of the hotel. It didn't matter, but it did not match the perception of what having a balcony means.

The room was clean, the beds were very comfortable, the shower was hot and strong. perfect after a long day sightseeing, and the location was within walking distance to some of the best eateries in the whole of Canberra.

Scammers had intercepted communications between myself and the hotel via Booking.com, sending obviously fake emails via the booking.com message service allegedly from the hotel, but which were not from the hotel. I contacted both booking.com and the hotel about the issue but nothing had been fixed, to the point the scammers were continuing to send me emails allegedly from the hotel, even after I finished my stay.

Location ideal. Many restaurants in nearby Lonsdale Street . Also within walking distance of Canberra Centre and Floriade . Rooms were well appointed . Bed very comfortable . Great attention to detail . All staff were extremely courteous, friendly and helpful. My car flat battery problem was quickly resolved with the prompt and expert help of hotel receptionist . Great breakfast options and helpful, friendly staff.

Disappointed we had to pay extra for undercover parking. This should be included in the price of a 5 Star Hotel.

The whole place is so beautiful, yet so simple and doesn't feel at all over the top. On arrival we were greeted by such warm and welcoming staff, and despite some complications on our end they were so patient and kind. We opted for the breakfast buffet, and the staff at the steakhouse were also so so kind and lovely. I wish I got some names to mention but honestly they were all so friendly and kind! So many places within walking distance too, so dinner out was a breeze and we had such a nice few nights out and about.

Personally found the bed to be a little *too* plush and soft, I prefer a firmer mattress. Can't complain though, was still very comfortable.

Modern, stylish complex. Room was very well designed and good layout, having separate bedroom and bathrooms to main lounge and kitchenette spaces. Nice balcony off bedroom and lounge areas. Parking down stairs had plenty of spaces available. Location is ideal, close to a number of restaurants and bars and really enjoyed a few of those.

$20 parking per night was unexpected. Apparently it’s free when booking with hotel directly. Parking should be free for any hotel guest and regardless of platform used to book.

-Spacious rooms; a very comfortable lounging area separate from the bedroom, and a nice kitchenette available. -Rainforest showerhead in bathroom, plus a large body lotion dispenser (great for preparing against skin getting dry from the Canberra cold weather). -A voucher scheme is available for discounts at the hotel's affiliated restaurant if you forgo daily room service. -The location is great for walking (<10 mins) to nearby restaurants (there is a 24 hrs Maccers nearby as well).

-Although generally quite clean, there were abit of wear and tear in some parts of the room