Nice breakfast buffet, secure parking, comfortable room and beds. Staff were very nice and helpful. There’s a beautiful park across the street. The pool is outdoor. It’s close by to westefields shopping centre and near to all the restaurants around church st.

The pool could have been cleaned from some leaves and bugs, but that was not too much of a big deal. The spa didn’t look very clean and the water was cold. The gym is a little small. The TVs don’t have Netflix. I rated the value for money a little low only because when I booked it was extra expensive per night as it was the long weekend.

The room was a good size and I had a lovely view.

I’m not sure I like the theme of sustainability. It was actually more like Austerity. There wasn’t even a spare blanket in the room. There were no instructions in the room on how to turn up the air conditioning so I had to use the towels on the bed to try and get warm. Also just two tea bags in the room. Seriously. I’m talking about normal tea not camomile or green tea. No one drinks that kind of tea. I would also have liked to use room service but there were no healthy options the menu was basically fried food.

Bed was very comfortable, room size was perfect. Breakfast was lovely, and a great selection to choose from. Staff were helpful at every interaction. The toiletries were top quality.

Pillows weren't great, and a bit of guest noise with the very heavy room doors closing. I found it difficult to adjust the air conditioning unit but that could have been a "me" issue

Great bed, great location with view of Park and stadium. An extremely functional room. Just what one needs when visiting Parramatta! Car Parking on site! Staff were very friendly and accomodating! Bed was very comfortable and supportive!

Toilet malfunctioned Room 602 but was reported to reception. Air conditioning control and fans need some maintenance! Great idea with free filtered water bottle, however may need a paper seal to prove it hasn’t been tampered with! I think ours was refilled using tap water from bathroom as it had a chlorine taste! Not sure how the noise from the new trams will work when they are operational? May need noise insulation.

Convenient location. Walking distance to and from train station, Westfield and restaurants right outside the hotel or just pop downstairs to the restaurant and bar within the hotel. It being so close to the hustle and bustle of the strip, I was worried about noise as we stayed on level 4 but once the window closed, you couldn’t hear any outside noise which was great! Room service during the day was a nice surprise as we weren’t told when we checked it but was nice to come back after a day of shopping to a bed made and clean towels. 38 degree days during our stay, the hotel was nice and cool in the common areas. Happy with our room, small but it had everything we needed.

A mini microwave would be nice in the room. Having not being able to cook, it would be nice to heat up leftovers from eatting out.

We were upgraded to a family suite which meant that the kids had their own room and my husband and I had our own room. Much better to watch TV whilst the kids went to bed. Breakfast was busy but the staff very quickly organised a table for 6 people. The kids loved the pancake machine! The Peleton bike in the gym was pretty cool, but annoying that you couldn't go on it without creating an account (no "guest" option).

We arrived to the hotel early (around 11am), however our room was not ready so we went out for a walk and ate lunch. Unfortunately, the room was still not available at 2pm (the stated check-in time) but the staff kindly upgraded our room. The shower screen in the room was on the smaller side so lots of water went on the floor.

Beds were comfortable. Shower water pressure was excellent. Location was excellent within walking distance to great restaurants, breakfast was great, onsite parking was good, staff were friendly and helpful.

Needed some tourist info or one of those info compendiums in the room so we could read about some of the local attactions. I usually like to get a quick idea if there is something happening or if there is gallery, nice park or historical landmark or something interesting close by. I know I can look this up on my phone myself but I like to be able to just read something in the room when I first arrive. Also, the bathroom could do with a renovation soon but it was functional and good enough for our one night stay.

Location, never been before & used google maps to get there as all the roads to get there but this was the trip from hell as roads are either one way or closed due to the tram lines, had to go around the block multiple times to find where to access the hotel. Also more staff on reception, it was a busy day due to the Tongan rugby game & Cold Play concert & only two staff available & it took forever to check in

Amazing friendly staff. The location was very good near to light rail connectivity to Parramatta square railway station.

Lost my little daughter's towel which got mixed up with the hotel bathstuff during room service and never got back. That was my little one's favorite towel. Rest was all good and excellent

We stayed over a period of 5 days. Like most hotels they are going digital so we had limited contact with the staff - we saw the cleaners more than the front staff. Overall, we enjoyed our stayed.

The hotel rooms needed a bit of paint and TLC in the rooms -the fridge was okay we wished it worked at its fully capacity but that's being picky.