Easy two block walk to the esplanade

Housekeeping came around 8am every day. I like to sleep in. They would call out and say who they were, I often told the. To come back in an hour. I like to sleep in when on holidays. Pool was nice to relax in. The Chinese restaurant was terrible. I ordered garlic prawns and got 9 prawns and big chunks of garlic undercooked and half a plate of mushrooms and old steamed rice. I understand that it is a different company. When the waitress asked how was my meal I told her terrible, she ignored the comment.

Close to the Esplanade and city centre. Good facilities and friendly and helpful,caring staff. Nice views from the tower room. The bed was very comfy and I love how they have a separate sink from the toilets for tea/coffee making facilities.Beautiful mirrors but a full length one would be an added bonus. A spacious room and balcony.

The tower rooms were an upgrade to the city rooms but nothing really more special about them. Provide some extra facilities such as microwave oven and larger fridge . Rooms need a facelift as they're very old and the bathroom needs to be updated as well. Keep some snacks/biscuit to go with the tea/coffee especially for city and tower rooms.

Staff very helpful and friendly. Hotel very close to amenities

Issue at night with other residents and no one at hotel desk to call. Police had to be called. This is very difficult as you can't leave your room for your own safety. As you don't know who is the person causing harm. Banging of doors and screaming is what you hear. Reported to staff in the morning. To discover that no security, on the premises you have to call them also.

The pool was lovely.parking was good.

Breakfast was awful. We arrived at 7.15 am and Everything was cold, not pleasant eating cold scrambled egg and baked beans. The yoghurts were in bowls but nothing to tell you what flavours they were. Fresh fruit was okay but not easy to mess that up. Most disappointed. Didn't go back for breakfast the next morning as planned. Very noisy neighbours in room 205. He spent most of the night, until at least 3 am outside on his phone, on speaker, talking to a female. Had hardly any sleep. Very annoying.

Did not use breakfast service. Location great and was good to see hotel being refurbished and upgraded as rooms looking a bit worn and tired. The staff were great and could not do enough to help

Did not like the fact that two single beds pushed together and sheet over both to create one large double bed as this creates an uncomfortable ridge down the middle of the bed.

Travel for work , no idea why it was as cheap as it was , terrific value for money - great staff , in particular the lady behind the desk at reception I wish I could remember her name - excellent

No change great character

property was in a great location to the esplanade and restaurants, had a kettle, tv, small sofa chairs, air con and fan

needs some love, especially the bathroom. had a fridge the size of a safe, shower nozzle kept falling off, taps dripped through the night and the old air conditioning unit rattled through the nights.

great location. answered about breakfast in another survey (poor) although this was in conjunction with another party

shame pool was being redeveloped but it is what it is. will be lovely when finished

Great Location, quiet rooms, Really comfy Beds, Decent Gym Facilities, Friendly service

Air con is slightly noisy. But you get used to it, as it does work well.

Nice location, tidy room, kind helpful reception staff.

Pillows a bit too hard for my bad neck. Bathroom needs a refresher as it’s a bit dated and shower head/handle kept falling as it was old and loose. No complaints really just observations.