Upstairs rooms were quieter, brighter and felt far more welcoming than downstairs. Rooms were clean and housekeeping does a great job daily. We requested to move upstairs and the staff were very accommodating. Staff genuinely assisted everyone well. Restaurant food was nice, happy hour was good value.

The hotel itself is quite old, especially the laundry facilities. The downstairs room we were in had dust covered air cons. Balcony was filthy. Breakfast buffet has limited variety. We stayed for 5 days and were tired of the same food and lack in variety. Wifi was appalling - good luck connecting the TV's to watch any smart apps.

We stayed at the family room. It was worth staying in. It came with a balcony in each room. The location was very central to everything. The price I played came with breakfast which was good. The pool area was nice as well.

When I booked online it said I could pay with Diners club credit card. When I went to finalise my bill found out Diners was not accepted as a form of payment even though it said on my booking. It got me by surprise as you budget accordingly. The Family room was great the only thing I can fault it is that it doesn't a full length mirror.

The nice starched sheets and the quietness of the room.

The WIFI or rather, lack of it..... in, out, on,off. Just totally hopeless. Definitely make sure you have your own back up data if you intend using the Internet. No drawers for stowing clothing if you intend staying for 5 nights as I did. The ' I'm doing you a favour ' attitude of the condescending Receptionist at about 1900 on May 11 when I asked her to book a taxi to the airport for me for 0515 the next morning. The taxi didn't arrive and the taxi person answering my call said that they had no record of any booking. Only one taxi company in Cairns I believe so call for a booking yourself. Mercure management.. Have a word with your 'holier than thou' Receptionist.

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the duvet cover had poo marks on it !!!!!!! Yuk !!!! Discusting !!!

Room was a great size and great size bed. Ensuite was good and shower was nice and hot. Hotel was in a great location 5-10 min walk to the centre of the esplanade. Aircon worked well until it kept cutting out. Had a fan inside which was great to help circulating the air. Overall we were comfy and liked the room. Staff were always available and very nice and helpful. They helped us out with both early check in and late check out

King bed was on wheels with no locks or stopper so moved every time we learned on it. Needed to put our towel at the end to stop moving. There was a bad smell coming from the WIR which was over powering the air fresher in there. Aircon kept cutting out.

The team were very helpful and knowledge and everyone was very friendly made our honeymoon stay wonderful

Towels weren't replaced daily they were hung and bed was remade just not given fresh towels Bar had limit stock of alcohol and was not able to make most drinks on the menu staff were doing an amazing job with what they had

Breakfast was included. Reception staffed till 10pm. Welcome Reception area to sit. Luggage storage.

No toilets in reception area. Restaurant not open all nights. Stairs to be cleaned and painted. I was on level 2 so took the stairs instead of lift Staff working in breakfast area to be more welcoming and friendly and happy. Need to great you with a Good Morning and smile.

The staff went above and beyond to make sure we got a room when booking.com stuffed up our booking and even gave us a better room for the same price!

I called up about an item I left behind on accident and they said they'd post it back to me. They collected my address but its been a month now and it hasn't turned up. Am disappointed about that as I offered to pay for postage as well

Good location, Beds were comfotable in general, Family room appears to be freshly painted, Friendly staff, Buffet breakfast was basic but freshly served

It lacked in cleaness a little- blankets had hairs. Very small bathroom and vanity mirror- it would be nice to have another mirror in the room

The new renovations are super clean and well executed. the lobby was spacious and smelt really nice. they also had water and a coffee machine for visitors. Staff were helpful and very efficient. Our room was clean and tidy and had everything we needed for a night away.

We didn’t need to park a car as we got dropped off but it didn’t look like there was sufficient parking available.