Great spot. Nice rooms. Friendly and helpful staff.

I thought is was a bit miserable that they didn't replenish the teabags when the room was refreshed. The $6 surcharge for room service also seemed a bit mean as the items on the in-room dining are already pretty aggressive. We had a negative experience in the cocktail bar. The Maître D' was very demanding as to how many people were turning up (4 or 6), which we did not know. Given the place was half empty it seemed somewhat unnecessary.

My corner room had a great view of the Yarra River & the city. The spa tub in the room was wonderful, especially with the balms included. The cleaning staff did a great job & responded to my requests for extra bath towels (big deal when you're the traveler}. The breakfast was fabulous & exceeded any daily breakfast program I've experienced at a hotel. The food selection was huge and many items prepared upon request. The dining staff was excellent & sufficiently staffed. In my travels since Covid, staffing (quality & quantity) seems to be an issue. During my 4-night stay, I had a great time and the location is great. You're surrounded by high-end stores & shops, 2-3 blocks from Chinatown, theatres, museums, the city tram.

Can't think of anything.

The hotel is beautiful and in a fantastic location - walking distance to most things. Hotel staff were very courteous and the buffet breakfast was excellent.

The sound proofing between rooms is not great. We could hear the people in the room above us talking, walking around their room, playing music and even moving the coat hangers in their wardrobe. Not the best for a 5 star hotel. We could also hear the water running through the building every time someone in rooms around us turned on a tap or had a shower. Not easy fix issues but worth mentioning and it was pretty loud in the room we were in - 2219.

Breakfast was good value , restaurant and bar were in good condition and well maintained as was rooms and other areas . Staff were attentive and caring !

There was a poor wine menu list in restaurant and bar during our stay . We even requested to see better wine options and were given an iPad to review but on offer was also disappointing .... We are not wine snobs, but i expected more on offer . Management should review offerings from restaurants in the area to understand our view . For example the only " Rose " Grand Hyatt has is Villa Maria wine .. Just expected more from Grand Hyatt

The location was definitely good and the breakfast buffet was not bad either. Will be nice to have more kid friendly dishes - i.e mini pancakes, smaller waffles and etc. Loved the indoor pool, especially the heated jacuzzi pool and the sauna facilities during the winter season.

They should be providing basic bathroom amenities such as cotton bud and room slippers, And also, not a fan of their practice to change bed covers after 3 nights stay. While I know I can request for daily change of bedsheet covers, I personally feel that changing bedsheet covers every day should be mandatory and keep the idea of changing the bedsheet after every 3 nights stay as an option instead.

Fabulous location to the city, restaurants and public transport at the door. The hotel itself is lovely and the rooms very spacious and nice. It is easily to access the Stadiums, Sporting facilities e.g. Tennis, AFL, etc. Nice restaurants and bars onsite.

The worse priced Room Service, value for money we have every had. We use Room Service frequently at major hotels and this without date was the most overpriced for what you got. The Fruit platter was so small and breakfast was very very average for $47. I would give this hotel the highest praise and rating if not for the Room Service. We didn't go to the Kitchen restaurant onsite so I would hope the value for money was much better.

Location, most definitely. It was convenient to walk to anywhere. If you are into luxury shopping, the big brand names are just along side the hotel, making it super convenient (coz shopping closes at 5 pm). Lune is just across the street so you can decide when to queue (coz there’s always a queue). Room is big. Stayed on the 27th floor, King Room with river view. Beautiful view of the Yarra River and you can see the entire landscape of Melbourne. Bed is comfortable. They provide Balmain soap, shampoo, conditioner and body lotion. Gym is very well equipped, nice and comfortable.

Pillows are too soft. Breakfast, though the spread was good, but it was the same spread for the 5 days we stayed there.

Staff - Ruben (waiter during breakfast) was friendly. Craig (at the main desk) was very helpful. The Porter and room service given added that little touch. I enjoyed using the gym facility!! Our Room 2119 had to corner views of the city. I liked the round table and sofa lounge where we could sit, relax and enjoy the magnificent view.

I couldn't finish something I started to eat for breakfast (a piece of cake) and asked for a container to take it to my room. However, I wasn't allowed to do that. In my opinion, what a waste! As a recommendation it would be good if guests were allowed.

Had a little getaway with my 1 year old and had the most relaxing time. The staff went above and beyond, nothing was too difficult. From the valet, to assisting with bags. But the most enjoyable and a big thanks to James and his team from the Club Lounge where we decided to dine most meals, not only extremely accessible and easy for us, but because the staff were just incredible, and so helpful in so many ways. The moment we entered the Club on every occasion, the staff brought a high chair over, brought my son and I both drinks and even held him whilst I chose our food when my hands were full, which they didn’t have to do but again, nothing was off limits for them. It left a huge smile on both our faces. So we will be back for sure! Thank you team!

Room was great with a beautiful view over southern Melbourne out to the bay. Great service from staff transferring our luggage to our room promptly. Breakfast was very nice.

Parking arrangements. Advised by hotel cost would be around $30 for self parking with non-affiliated parking next door. On check out, charge was $108! Hotel staff not very helpful and told us to contact parking company. Parking company helpful and sorted it. Disappointing that such a quality hotel does not have an arrangement with car park. Lesser rated hotels in Melbourne CBD provide better parking.