Location and boutique feel of the property are great! The beds are very comfortable and the outdoor terraces in the top level apartments are amazing!!

Service model has changed. Added inclusion such as free mini bar and in room coffee machine are no longer included and that’s a shame. It made all the difference to a typical hotel experience.. Rooms are nice but there is now nothing extra to make you feel like it’s a special hotel.

There is so much to like about this hotel. It's location is brilliant for going to the theatre and the restaurants and bars that are close by are top notch. The staff are super friendly and very helpful with hints for getting around the area and anything you need in the room. The rooms are spacious, well appointed and everything you need is there. Its quiet and easy to get to in a side street. Excellent value for money.

The only criticism I have is for the bathroom. The sink is way too small and there really isn't anywhere to put your toiletry bag and worse if there's two of you. Everything else is fine and this wouldn't stop me rebooking given all the other positives.

I liked that there was always was bottled water available for us to take and my husband loved the lolly bar! The staff were very helpful and one of the ladies printed a list of recommended restaurants, bars and coffee shops, as well as giving us tips for things to do and places to see.

The internet kept dropping which made it difficult and annoying to cast to the tv. The basin in the bathroom is tiny and very difficult to use for teeth brushing and washing your face without getting water on the floor.

The staff were very welcoming and I was impressed by how accommodating they were. I arrived at 9am, expecting to just be able to drop my bags while I waited for check-in. Instead, the lovely lady at the front desk checked to see if my room was available early and, when it wasn't, gave me a FREE upgrade to a superior room. This room had so much space! I could work comfortably for the day from the living space. Combined with the free lolly bar, free in-room minibar and excellent location, the whole stay was amazing. Also, blackout blinds! A must when staying in the city.

I couldn't get the aircon to work properly so the room was a bit hot but I think that was user error ;)

Good service, quirky features and super handy walking distance to all the places we visited. Would have loved to enjoy cocktail hour, but we had dinner reservations. Lovely offer of cocktails to guests. We were upgraded to a two bedroom suite which was very nice to do but we didn’t need another bed as there were only two of us.

There was a couple arguing in the room next door and we could hear everything, kept us awake so would be good to have better soundproofing. The lolly bar was cute but we took a few sherbert bombs and they were so hard they could have broken teeth - might need to regularly refresh the lollies so they don’t go stale. The view from our room was a dirty alleyway - would be cool to have a mural painted or something so it’s a nicer view for guests. The Apple TVs are hard to navigate if it’s not familiar to you, would have made better use of just a regular smart TV set up.

Wonderful from start to finish. Megan was super helpful and friendly. She epitomised great service and made our stay so much fun with brilliant suggestions of things to do, places to eat at and bars to try. The AH restaurant and bar that is attached to the hotel was also a highlight. Ren seamlessly blended professional service and great banter from behind the bar while we partook in the Eucalyptus Smoked Margarita and Wattle Seed Negroni cocktails.

Nothing. With Megan and Ren, there was nothing to dislike.

The convenience of the location, the staff, the room had the necessary facilities and it was clean. The staff were extremely helpful and friendly. The girls loved the complimentary lolly trolley and hubby and I loved the complimentary coffee, tea and chai station on the ground floor.

The floors probably needed a mop and the toilet flush was a tad weak. These are just super minor things we picked up.

We loved everything about the Laneways Ovolo! It was fun, colourful, had super friendly staff, lolly bar for the kids at reception. The room itself was clean, large, the beds insanely comfortable. We were able to cast to the tvs. Kids loved the slippers and dressing gowns. Location was amazing also. This is our family’s go to hotel when in Melbourne.

Nothing.

I often walk past this place to and from work and was really curious about it. The hotel is a neat little spot, close to transport, hospitality and entertainment venues. The general aesthetics and style of the building and rooms is really cool. I also enjoyed the amenities available including the breakfast options, and candybar. Had everything I needed for my stay

I was only here for a short time so I didn't get a chance to make use of all the amenities available. I didn't like that I couldn't get the full experience, but that's the fault of my schedule not the hotel.

The location was good. Easy walking and central. The room was good, clean and meet our expectation. Staff were friendly, polite, and helpful.

We are a returning customer and disappointed that there's no longer free wine offer in the room. There was also no coffee maker in the room which are usually offered now in other hotels. The restaurant on the ground floor wasn't open also on the days we were there. Also disappointing.