I really can't fault this hotel. We arrived at 1am and were greeted with the sweetest receptionist, who gave us all the hotel information and booked us in for breakfast the following morning. The 24-hour reception made our late arrival so stress free. We booked a 1 bedroom apartment with a fold out sofa for our 16 year old daughter, which was already made up for her. . We were so impressed with the layout, cleanliness, and how roomy it was! Couldn't fault it. First impressions lasted for our 3 night stay! Both the beds, (fold out and king) we're comfortable. We didn't use the kitchen, but everything was there if you wanted to have a night in! The pool was refreshing after our big days of shopping and adventures! The hotel itself is walking distance to everywhere we want to go. We had a pleasant 20-30 minute steady walk to Southbank for dinner one evening, we walked 25 minutes to Southern Station outlet, then another 5 minutes over the foot bridge to Marvel Stadium. We wandered Chinatown and Bourke Street.mall , just a block away. Location was ideal for us. There are options like trams, ubers etc.. the city tram was always so busy so we opted to just walk as it's doable! Amazing Thai massage right next door that was open late, so we treated ourselves after being on our feet all day! We would absolutely recommend this hotel to everyone we get the chance to and will most definitely be returning! We're already excited to bring our 2 younger children with us next time and will 100% stay here again for our city adventures. All the reception staff we met during our stay were so kind and accommodating. They even have scales in the lobby, so we could weigh our bags to add extra baggage for our flight! This was easily and happily accommodated to at midnight.

Would be handy to have a PowerPoint or extension lead accesible to the other side of the bed so we could charge both phones during the night on the bed side tables. But that certainly isn't a negative, just feedback. We found there to be nothing negative at all.

Nice and central to the city near central shopping district and right by Chinatown with excellent eating restaurants and bars meters away. Rooms were comfortable and warm. Beds were acceptable but we slept ok.

TV was hotel-provided broadcasts only with access to internet streaming so we ended up using our iPads for entertainment. No good coffee! Room cleaning and towel change was not automatic and we discovered we had to request it be done. We found this somewhat disconcerting but must have missed it in the blurb. (stayed here a couple of times before in recent years and there was full cleaning service then - expected the same - oh well, things change… ).

The location is very central and convenient for staying in the CBD. The one bedroom apartment is generous in size and well appointed. I was on the 18th floor and had plenty of natural light which can be hard to find in Melbourne. The staff were welcoming, courteous and helpful.

It was noisy and the air conditioning in the bedroom was inadequate. I was on the 18th floor and the roar from air-conditioning plant on lower buildings, combined with the street noise was considerable. There was one night when a band playing locally in one of the nearby pubs kept me awake past midnight. The room was also very stuffy, the air conditioning only seemed to work in the sitting room, not in the bedroom. It would have been great to open a window, but the noise was too loud from outside. I asked if it was possible to have a floor fan which would have solved all my issues but was told that they are not available.

Excellent experience all round. Terrific system for car parking and access to hotel/room. I expected adequate accommodation, good location, comfortable and practical rooms and properly up to date and clean. I got all of these, plus, outstandingly helpful, friendly and polite staff and lots of little details that made it all better. Little salt sachets in the room, a nespresso compatible pod machine and a myriad of other small details that took our experience from adequate to exceptional. There are plenty of hotels in Melbourne that offer 24 hour room service, concierge service and plush lobbies and facilities. If this is what you need and cost is no option, go ahead. But, If you want an outstanding location, practical, comfortable and well appointed rooms, cheap and convenient car parking and staff that appreciate that small details make a huge difference, then I would recommend Mantra on Russell as your first pick.

Everything was spot on. Can't even think of anything to nitpick on.

Everything was perfect apart from the spa, we booked your hotel because i used to come with my husband. I came this time to reflect on memories of the times we shared there at mantra on russel.my husband passed away in march this year.

My sister in law and I were excited to get in the spa to find that it was so cold. I called reception to complain and the reception came up pretty timely and found that someone had switched of the heater for the spa. Once he turned in on and could feel the hot water we got out and said we will try it again after dinner. When we came back it was working as it should. A bit disappointing as we had to put cold wet bathers back on and it put a bad perception of the time spent.

Our room was very comfortable, huge bathroom, quiet and with great views. The staff were very helpful and understanding. The location was perfect, two main tram lines at either end of the street and walking distance to the main shopping area. Would absolutely recommend this place to stay.

While the pool was very clean and inviting, the outside area could have been a bit more presentable, perhaps some plants to soften the look otherwise it's all concrete, pictures on Booking.com show plants outside of the pool????

All of the staff were lovely, they told us places to visit and to go see which made our trip really good. The rooms were good including all of the amenities. Breakfast and coffee downstairs was so good I had to keep going back for seconds. The hotel is in a perfect location being right next to China Town, and between two of the major stations (Melbourne Metro, and Parliament Station), with access to plenty of trams. We really enjoyed our first time in Melbourne staying at Mantra, and will definitely stay here again when we eventually do come back.

NA

Perfect location and staff were friendly and accommodating. It was clean and the cleaning staff were lovely. Apartment was lovely and spacious. It had a stove and had an oven. The apartment didn’t have a Microwave unfortunately ..But overall everything was lovely. Our phone in the room didn’t work.. we told reception and they said Telstra was going to fix it in 2 days.. We were there for 6days but it wasn’t fixed. We mentioned it again when we checked out so hopefully it would be fixed before the next person had that apartment.

A separate shower would have been good instead of having it in the bathtub.

The staff were all really nice and friendly, the bed and pillows were super comfortable! Location was good, close to the mall.

While the accommodation was really enjoyably and mostly quiet, there was some sort of club/metal music playing from 8pm-12pm outside. Thankfully it was only the Saturday night. As we were on the 16th floor so I’d hate to know how loud it would have been on the lower floors. The hotel can’t control this, it is just something to potentially note if staying on a Saturday.

Location was excellent, the apartment was very big, it had everything we needed for a comfortable stay, supermarket within 250m walk, we cooked in a couple of nights and there were sufficient cooking utensils to make great meals.

The apartment was clean, however, inside some of the kitchen draws were dirty. There was a dishwasher, so we loaded all the kitchenware into the dishwasher for a clean before we used anything and gave the draws a wipe out. It was fine after that!