Location was excellent. Very close to supermarket and other shopping experiences. Very close to restaurants. Easy access to trams and trains. Apartment has great views and good light with many windows in the main living space. We stayed in Winter and the apartment has good heating.

We received the wrong code for the lockbox. This meant we were waiting for some time to get into the building when we first arrived at night for checkin after a long international flight. Some items were missing in the kitchen. There was only 1 wine glass for an apartment that sleeps 4 persons. Not enough cutlery for 4 persons. One of the frying pans was unwashed with dried food coated on the insides. However these issues were resolved very quickly when we notified the staff member on duty at reception.

Fantastic location on Chapel Street, easy public transport: trams just outside the building and a short walk to the train station. Kitchen was very useful for meals in. Car park was really good ($30 p/night). They were also happy to hold our bags for a little while after check out so we could visit our daughter locally without dragging our cases - such an enormous help, very grateful. Woolies across the road - open until midnight.

A couple fittings were broken and room temperature was a little cool. However we were given an extra fan heater which was effective.

Very spacious cozy stay, kitchen has everything you need as well as the bathroom even with laundry facilities and bath tub. Balcony and view were lovely, train station and trams easily accessible and supermarket/restaurants right across the road was amazing. Netflix on the TV as well, would definitely stay again.

Only downfall, there were only 2 pillows on the bed (as a couple) we sleep with 2 pillows each, we found 1 extra in the wardrobe but 4 wouldve been ideal

The location in Chapel St was superb because you were close to Trains and Trams and close enough to walk to a lot of places. The room was on the top floor and had a small balcony which had a great view of the area. The area was abundant with restaurants and places to eat.

At one stage the lift stopped operating so it was a long haul up the stairs to our apartment but even that did not dampen our stay as it was fixed very promptly.

The apartment was clean and comfortable with full kitchen facilities so friends could join me for a few nibbles and drinks before we went out. The location was excellent and the staff friendly. Excellent value for money.

The TV was difficult to use as it kept wanting passwords to access services. Staff left at 5pm so the front access was locked and you needed to use a key which was not a problem but because I had a few friends coming to meet me I had to go down on each occasion and let them in.

The coziness, the balcony facing Chapel Street, the ease of on site parking. The apartment was perfect for us for location, comfort, accessibility to restaurants, supermarkets and main roads. Overall, definitely 4 stars or more for comfort value and location. Will definitely stay again. Access to the city or other main arterials very easy and it is a stunningly pretty area. Some of the best shopping restaurants in Melbourne just down the street! What a find!

The television!!!!! This apartment had an inoperable television for anything except local stations. Netflix etc should have been freely accessible for a property of this standard. It would have been the icing on the cake. And the bed was too soft! I like a soft bed but this was too soft unfortunately.

Loved the car park access and design as very easy to negotiate and convenient to entry door and lift. Cleaner tidied and replaced towels on second day which was a wonderful surprise. Room was spacious and quite comfortable.

Sunday reception guy surprised us by asking if we had any money in our Credit Card account when it wouldn't process second attempt because one digit was wrong...??? Didn't like balcony door not opening for fresh air. Fry pan lid wasn't clean and kitchen utensils were missing. No body soap supplied. Only one face cloth flannel supplied.

The hotel was adjacent to a shopping centre making is easy to pick up food and beverages.

Our couch was missing its back cushions making it uncomfortable to sit on, we had to use the pillows from our bed. I did request each day for the cushions and on the last night of 4 nights the cushions arrived on our floor outside the cleaners cupboard, so we helped ourselves. There was only one key available for our room… there was one on order though! We were unable to change the temperature of the room…it was too hot, I was provide instructions on how to change the temperature and then the following day by the same receptionist I was informed that the body corporate had decided that the current temperature was not to be adjusted until later on in the year.

Lovely big room! Bed very comfortable, table in a good position near the powerpoints for laptop. Good lighting, good heating, comfortable in general. Great friendly staff. Very super clean. Good secure carparking.

Please staff do not walk in on a Deaf person who you know can't hear. If I had not yet been dressed, it could have been embarrassing. Deaf people don't like being subjected to this just because we can't hear the door, this is not fair to us! Just because we may have been a little late checking out. Best to just message on mobile before walking in on me. Never do that again please. It made me feel uncomfortable.

Very good location, just 8 mins walk to South Yarra station which connects easily to Melbourne Central which is the CBD area. There’s Woolworths opposite the apartment so getting daily essentials was just so easy. Value for money!

It would be better to control the heater temperature as it can get quite warm at night if you close all the windows and balcony door. The roads can be quite noisy if you open the balcony door for the cold air to ventilate the room.