Ideal location for collection family from airport, next to shopping centre. Beds were very comfy, rooms air-conditioned and clean. Shower was very good, excellent pressure although if you just wanted body shower this wasn't going to happen as it was a rainfall head that soaked you from above. Netflix etc on TV was a bonus Complimentary water a bonus

No staff on reception when I arrived and only came when someone from the pokies wanted cash so not very welcoming. Overheard staff talking about being run off there feet and having noone to cover so avoided the bistro and went to shopping centre for food. Massive crack in the sink which meant it leaked if you ran it. No plug near the kettle so had to move it across the room to boil.

Stayed here on afternoon & night of 8/11/23. Our check in contact was Jason & he was excellent. We were a little early as we'd come in from Mt Gambier on REX 6.30 flight to Melbourne so had to wait until 10am for reception to open. Check in wasn't until 2pm but he said we could have two rooms out of the three we'd booked. We only dumped our bags there & went over to Westfield shopping centre ( less than a 2 minute walk) . Came back after 2pm & 3rd room was ready. Our rooms were 3,4,&15. All twin singles with ample room for multiple bags & people. Conveniently located 10mins from Melbourne Airport ( that's why we are staying here). We used Uber XL to get here & it was a reasonable price to get here. All checked in & went over to the sports bar for a few drinks. The Bar tender was doing a power of work running the show by herself & made us feel very welcome. We ate dinner in bistro & our meals were: 3 steak sandwiches, beef risoles & fish n chips. All reasonably priced & very nice meals. Beds comfortable, hot water in shower, rooms quiet, A/C operational well. Rooms clean & functional. All rooms on ground floor. One of my traveling companions was in a wheelchair but still able to walk a little so the shower/ toilet was accessible. Not sure if a person was totally dependent on wheelchair if rooms available Really happy with staying here & appreciate the staff being super friendly 🙏🙏

No Negative feedback to give

Good helpful staff..Easy to eat at the bistro(delicious and affordable food) and option to gamble if you like it.Bkf was on the go with little prepared take away box.

Difficult to find it..as GPS /google.map takes you far away from that w its number.(It is inside the Westfield shopping center ..part of gambling/bistro restaurant group..in front of office works.)/No microwave in the room..clean, modern but not big room./Parking is in front of entry..as part of the shopping center complex.Not a closed secure area.

Roslyn and Ben were absolutely wonderful. Friendly, efficient, professional. Wonderful start to my holiday to Los Angeles. I was just staying one night to be close to the airport for my morning flight. Loved being able to make cups of tea in room. Loved the Trivia night on the Thursday night, gave me something to do to while away the hours before my flight.

No airport shuttle bus.

Location and cleanliness was great. Was heading to the airport in the morning and took 7 minutes so minimised any stress!

The check in process was easy however when arriving after hours, finding where to go was complicated and had to get assistance from staff in the pokies. Understand limited staff in the late hours however signs at reception to say guest hotel check in would be great. The rooms also aren’t very sound proof either.

The hotel room was in near new condition with comfortable beds, a spotless bathroom, large tv and access to the attached restaurant with a good looking menu (although we didn't dine there as we had eaten before arriving). The location was perfect for our needs - near to the airport, next door to a large shopping complex and there was plenty of parking available.

The room we were in had a door dividing it from the neighbouring room, so it could be opened as a twin room. The door between rooms is clearly not sound proof at all. I'm not sure if all the rooms can be joined this way, but it is a big downfall, especially if the adjoining room is occupied and by noisy neighbours. Unfortunately this was the case for us and we were woken at midnight and 4am, first by people talking as though they were in our room, then by a loud tv that kept playing for hours on end. This really affected our quality of sleep. We noticed in the morning that there was a sign with a phone number to report noise disruptions, so at least the hotel is aware of this.

Staff were polite and knowledgeable, room was clean and tidy and ready for my arrival, I especially liked all the contact from the hotel beforehand and being able to pre check in, for my short stay it was absolutely perfect, and great facilities within the hotel

If they could upgrade the shower that would improve it but only slightly just the hot and cold was difficult to get just right but it still worked very well

I have stayed here a few times always excellent presentation of the room and friendly staff

The adjoining door to the next room needs to be a double door or soundproof two out of the three nights I was disturbed by the TV and guests until late during the evening - please review this as it spoilt my stay!

Location, close to tram into town. Good value. Nice to have reataurant available.

The accomodation suite is below the function room and on two nights out of our 4 night visit… the music and crowd noise was extremely loud, impeding our sleep. However I realise a hotel provides these facilities and it was a Friday and Saturday night during the football final wkend.

Check in process fast efficient professional and enthusiastic. Loved the receptionist personality so contagious and infectious . Rooms clean, comfortable and inviting. Close to large shopping centre (Westfield) and public transport. Bus services direct to and from Tullamarine Airport.