This is the best hotel we have ever stayed in. The room was beautiful and had everything you could need in it. The location was central to everywhere we wanted to visit and we could walk everywhere. The breakfast was in a class of its own. The best breakfast we have had in the whole world. They just kept bringing little extra dishes that the chef had prepared and the quality was something else. Even offering glasses of champagne. We all had a spa treatment, which was wonderful and good value. All the staff were excellent and made our stay a very special one, creating memories that we stay with us for a very long time. The staff just couldn’t do enough for you, even parking our car on arrival to giving us water and a little jar of mints for our journey home. Can’t wait to stay there again.

We definitely liked the location (on a quite street but just a minute away from the main market square) and the hotel itself is very beautiful and renovated, although located in a historic building. Breakfast was lovely, included everything one may need: eggs, fruits, cheeses, pastry etc. I would specifically thank the personnel. All of the them were very polite and helpful. We've left a personal item in the room and the personnel helped us with delivery in a very short time. Thank you and good luck!

As we travel as a family with kids, we would prefer interconnecting rooms, but there are no in the hotel, so we were provided with rooms just opposite to one another. We stayed one night and it was ok for us.

My new husband and I stayed for three nights as part of our honeymoon and we were blown away by the exceptional beauty of the hotel and the service we received throughout. It is so central while also feeling tucked away from the busy areas. The hotel is so beautifully decorated and elegant. Every member of staff from check-in to check-out was excellent - they couldn’t do enough for us to make our honeymoon special. We can’t thank you enough for our wonderful stay!

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My partner and I were travelling for our anniversary and the staff made us feel very special. The hotel restaurant was top level whilst the rooms were very clean, comfortable and classy. It was the perfect get away and due to its location great for walking around the centre of the city

Nothing, couldn’t of been better in my opinion

Location was central to all Bruges activities and the staff were very helpful. Coffee machine in the room enabled us to bring in food for breakfast, since the breakfast cost was very high. Hotel decor was very attractive and comfortable.

Room was a little small and we had trouble adjusting the lights. Our room faced the street and was a little noisy at times. Everything else was fine.

The hotel is beautiful, the staff is awesome. Location was perfect, just a few steps from city center in a quiet road. The room is quite small, but it is ok for Europe standards. They offer all the amenities of a 5-star hotel, and everything worked fine.

Instead of big bed, they put two single beds together with a queen size mattress on top which make it really uncomfortable to sleep. Room temperature a bit hot

Nice hotel in the middle of Bruges. They have a Michelin starred restaurant, which I didn't eat at. I'm not a foodie, so never tried it. The staff is extremel accomadating. Sadly, I had no cash to tip with, which I did regret. The rooms have high ceilings, lots of decor. We would stay again.

There was no possible reason to complain about anything.

Words are not enough to describe how beautiful and romantic this hotel is. Everything was amazing. The room, the service and the staff exceeded our expectations. Also, the breakfast was great with lots of options. Unfortunately, we didn’t try the restaurant, but we plan to do it next time we visit Brugge.

Everything was great

Staff were amazing from first arrival throughout they were so so lovely. Location is PERFECT. It’s such a grand and beautiful hotel we would stay again and again.

Only one small thing I do think for the price breakfast should be included but that’s my only thing other than that it’s fabulous.

I can’t say enough about this lovely hotel. The service was impeccable and the staff was so kind and helpful. They went out of their way to make our anniversary celebration memorable, leaving Champagne and Chocolate in our room- The chocolate was divine! The rooms are spacious and quite comfortable and beautifully decorated.The location is perfect as it is just off a side street near to the main square. Much quieter! We unfortunately did not get to dine in the restaurant due to other plans, and now regret it. We did make it to the bar for a pre dinner cocktail and the selection is amazing and unusual! I was introduced to a gin produced from olives which made a scrumptious Gin and Tonic! Overall we had a wonderful stay and would highly recommend The Heritage when visiting Bruges.