This hotel is in a great location, lots of food and stores nearby, very clean, wonderful facilities, very professional and accommodating. The overall experience was very pleasant, and I would recommend this hotel.

The only downside would be the Wi-Fi. It was absolutely horrible in my room. I was on the 25th floor corner room and Netflix wouldn't load; messages were delayed, and calls were dropping. I had to go to the ground floor for better connection. Please ensure each room has solid connection. It was a big roadblock.

The convenience of being right downtown, the hotel is probably the biggest if not the biggest in Toronto. Has everything you need, a store to buy snacks or anything you may have forgotten to bring, a food court area and a nice restaurant.

We were on the 24th floor, there was a constant banging sound, the rooms are not sound proof so you hear everything going on around you. One side had a sick women coughing all night long, on the other side sounded like a party with music playing, loud talking, and the door constantly opening and closing. Needless to say we didn't get much sleep due to these factors

We didn’t have breakfast at the hotel. Every staff member we had contact with at the Chelsea were excellent, personable and professional. Considering it is such a busy place they seemed like a great team. We were provided with great support from the concierge desk, arranging our day trip to Niagara and keeping our luggage after check out etc. Facilities at Swimming pool and gym areas were good. Room was very clean (Nespresso machine👍) Convenience of hotel was excellent for Downtown area.

We stayed for 4 nights and really the only thing I would comment about were the paper cups in the room for coffee and water rather than cups and glasses. This didn’t detract from a great few days in a really good hotel. We would definitely make a return visit to the Chelsea and recommend a stay there to friends.

The room was terrific in it size, bedding I had a small terrace that provided lovely natural light and a good view of all the bustling building activity going on. Bathroom was spartan, clean, but the water pressure a bit weak. The location is awesome, much activity going on and many, many, many delicious eating options across many price ranges.

The water pressure in the bathroom was a bit weak. There is a lot of building activity around the hotel which makes navigating the streets a little challenging, but this is not the hotel's fault and once that is completed this will make this location that much more exceptional.

Great location and really reasonably priced. The staff were all very welcoming and friendly, we even had an upgrade to our room booking due to it being my husbands birthday which was nice. We throughly enjoyed the Parmesan Fries in the Elm Street Bar. Would definitely recommend staying here.

The balcony was lovely to have but we didn’t use it as there was some construction on the side of the hotel our room was situated, also the balcony itself didn’t have any where for you to sit and was just concrete so would be much improved and more inline with rest of the hotel if it was spruced up

This is a fine fairly standard downtown hotel. Super busy and crowded but they are managing the numbers of people pretty well (including airline cruise etc.) Clean and comfortable. Staff responded promptly to my request to change rooms, though I didn’t end up changing because I didn’t like it yet other room.

My room overlooked the Airconditioning units which switched on and off during the night. That limited keeping window open, which generally I like to do (and is a positive of the hotel). it’s also huge with loads of people which you either like or you don’t.

Good Location.

Construction starting at 7 am every morning. We went for a hospital appt. and had a walker and transport wheel chair. Both of these units would not fit between the bed and the dresser so were restricted to using the hall, the washroom door was to small to get either of these into. As seniors $33.00 per breakfast per person seems a bit much. Got just the toast one morning, they gave us 1 piece and only toasted one side. $12.00 for two coffee and two slices of uncooked toast. If you go out the Bay St door there is a Eggsmart on the next corner, Go out the Young St Exit and there is a Tim's and a MCDonalds as well as a Shoppers Drug mart. We couldn't walk anywhere so we were stuck in the hotel without using a cab.

Great location. Short walk to subway. Cabs right out front if you wanted a ride. Fantastic staff. Good restaurant/bar and morning cafe right on site. Housekeeping was prompt and friendly. Room was small but very comfortable. Great bed and solid internet. Also had computers in lobby to easily print boarding passes. Really had everything a traveler could want. You could even open part of the window for some fresh air! Novel these days.

Older bathroom fixtures tended to drip if not turned just right. Shower need good amount of force to pull on. A few more plugs for electronics would have been nice.

I loved the location and the value of the stay. It is close to Dundas station, there’s a 24/7 supermarket down the street, and if you walk across Gerrard, you will find a Farm Boy and an LCBO. The pool, gym, and hot tub are fantastic. It is a massive hotel too.

I really didn’t like the noise that housekeeping would make early in the morning. I felt like I couldn’t sleep in because it sounded like a huge group laughing, speaking loudly, and shouting. While I think it’s important to enjoy work, and socialize while doing your job, it was wildly inconsiderate of housekeeping staff to do so, outside of people’s doors, in the morning. I understand the sound of the cart or vacuum, but it was a nuisance for my entire stay. Also the “please do not disturb” signs kept falling off of the knob. I had way too many disturbances from paid staff during my stay. While there have been improvements, you can tell that the facilities were old and dated, like the shower, and some of the floors. However, the bed and lobby was updated enough.

good localization, small beds for couples, would prefer at least a queen size. I liked the staff, they were very helpful. The hotel was clean, as well as the room I stayed. I would prefer better black-out curtains to avoid the luminosity from outside to enter the room. I was unlucky for having a group of kids at the hotel that were really noisy during after hours.

Would be better if they had a more clear statement at Booking saying that there were two entrances to the building. It was not very clear and when we arrived with the Uber, it got confused.